Poor customer service, bad business

The OP is the lowest form of life.

Nobody forced you to buy it at the price you bought it at.

Are you going to buy a car and then try to get refunded the depreciation value?

The worst part is trying to paint GGG as a bad company when they have proven their exemplary service time and time again.

for what it's worth, I wasn't overly happy to see the immediate discount on tabs but all we have here is a missed opportunity for GGG to do another great thing on top of all the great things they've already done.

For instance, GGG could have given supporters who bought lots of tabs an equivalent gift instead of a refund e.g. if you bought 30 = 6x5 tabs during closed beta, GGG might have gifted 5 more tabs or 10 premium stash tab upgrades as a gesture of good will.

GGG haven't done anything like that. Maybe it would have been too much of a headache? Whatever the case, it's their call.

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The first one here is the handling of microtransaction points with the roll over to open beta. What would have made the most sense, and saved a lot of head aches, would have been to simply wipe the slate clean with the shop purchases and refunded all the credit. Give the early supporters the option to spend their points on the full variety of purchases available in the shop. I don't see a downside here. If somebody was generous enough to spend more than 10 dollars on a beta key, on a game that was otherwise entirely free, they'll likely continue to spend money on the game and support your efforts. It behooves GGG to keep these people happy, and here is an easy way to do it. The negative response on this pricing should have been foreseen. They were able to look far enough ahead to give discount pricing on the custom tab upgrades, so they should have also seen this coming.

I really think these are valid points to some extent. But the problem here, as you said, is that it sometimes winds up in a way that the company can't expect to see all the ends to a certain issue.

I've seen enough problems happen with ppl trying before buying and using it as a trick in many f2p games with microtransactions. Personally speaking, the OP should have also known that things change a lot from time to time in such circumstances. Especially in a small company with limited staff.

Trying to raise being unable to get stash tabs for free, imho, is kind of silly. The laws in Canada are not the laws that GGG have to follow in NZ. There's another point. I fail to see why you got upset because you were unable to get a savings deal out of it.

Furthermore, making a hue and cry about it on the forums is hardly likely to change things as they are. Personally speaking, I'm not upset about this or that package deal. I've bought and paid for a bunch of stash tabs even before OB started. Got some more thrown in only today. I'm glad for the deal though because it makes my transaction credit go a little further.

The best we can hope for is that GGG takes note of any concerns raised and tries to sort it out in a mutually agreeable way between their customer base and themselves. I've that much faith left at least.

inb4 White Knighting: I haven't paid all that much to support either, to begin with.

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tritonxiv wrote:

The OP is the lowest form of life.

Nobody forced you to buy it at the price you bought it at.

Are you going to buy a car and then try to get refunded the depreciation value?

The worst part is trying to paint GGG as a bad company when they have proven their exemplary service time and time again.

If I buy a car at $25k to see it on sale at $20k the next week you would still insult me that way for asking that $5000 back?

Who is the low form of life here?

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PureLaine wrote:

If I buy a car at $25k to see it on sale at $20k the next week you would still insult me that way for asking that $5000 back?

This would get you laughed at by a car dealer anywhere. Both sides of this discussion are very clear. Slandering and white-knighting aside, their policy is no returns and they have to stick by that policy. If they make one exception then they have to make 1,000. Maybe it isn't fair to you personally, but they seem to be treating everyone equally as a whole.

Also, just because one company does things a certain way doesn't mean they all do. Each one has it's own return policy. Here in the USA, some of the big names will make such concessions. But for every company that will, i can think of half a dozen that wouldn't.

Policy=Policy. end of discussion.

Discounts, promos and sales are not retroactive.

Were you kept in a plastic bubble your entire life? I think it's pretty normal in any business.

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PureLaine wrote:

EDIT: Quote that could help people understand this common business practice we have here in Canada.

I've always heard jokes about Canadians but I didn't get them as I live in Europe and didn't meet any Canadian personally. I don't want to generalize all Canadian nation but if high percentage of Canada goes to shops crying and saying "give me money back I bought this x days ago and now it is cheaper", now I get those jokes.

This kind of sh*t happens in most aspects of life, act like an adult, accept and get used to it.

I'm tottaly on the side of GGG on this one, because I can understand that even they have customer-centric approach in most cases, acting different than stated on the policy would be complete nonsense.

Edit: Oh god I've missed this gem

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PureLaine wrote:

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tritonxiv wrote:

The OP is the lowest form of life.

Nobody forced you to buy it at the price you bought it at.

Are you going to buy a car and then try to get refunded the depreciation value?

The worst part is trying to paint GGG as a bad company when they have proven their exemplary service time and time again.

If I buy a car at $25k to see it on sale at $20k the next week you would still insult me that way for asking that $5000 back?

Who is the low form of life here?

Personally If I see someone doing this, I would definitely start to roll on the floor and laugh my a*s off.

Wow.

The whole point of "sales" is that getting something at a cheaper price is more attractive. If everyone could just say "Oh, it was more expensive when I bought it. I want you to refund me the difference" there'd be no point in having a sale because everyone could claim a refund and get it at that price anyway!

This is really that complicated a concept to some people?

OP, I don't think you have the guts to leave the game like you say you will, but I genuinely hope you do. You have a lot of nerve to try to paint GGG as having poor customer service and doing bad business when they've been nothing but professional and transparent.

Just wow.

You paid more for your slots so you could use them immediately during closed beta. People who buy them now did not have the option to use them during closed beta. You paid extra so you could use your tabs early. It might be a little pricey when you view it like that, but it's what you did. Besides you buyed them with your support pack. I don't know how many credits you got (about 2500 right?) but normally you don't get that amount for that price (at least not with the added perks of a DVD and other goodies). So you actually got your tokens on discount... that's why you can't really complain now that they give new players some discount. For 4 dollars it isn't the hassle.

Also, they didn't imply you were a scammer - they simply stated the reasons for their policy and then told you they would stick to it in your case.

Though some people here can be a little less butthurt. Everyone's entitled to their opinion and their view on the matter. You can't slander people for that.