Poor customer service, bad business

"
Chris wrote:
"
Dakaa wrote:
Chris, can't please everyone aye? lol.


I would like to. I can't change our policy on offering periodic discounts/sales but I still feel bad about customers getting upset after they've generously supported us to make the game what it is.



Chris you have not a single reason to feel bad. We watch your back Chris. Just go sleep some more, you have deserved it.
GGG thank you for all the great things you are doing. You have combined every element of all other great Rpg's and joined them together as one Diamond, that will shine Forever.

This is coming straight from the heart <3
"
Chris wrote:
I'm sorry I got to this thread late - I was awake for 40 hours over the launch so I was asleep while this thread was posted.
...


Glad to see you reply to forum posts =).
It's just sad the way gaming has gone in general. All the game forums i visit now are filled with entitled people feeling they should get more and more. You missed out on a better sale, it happens all the time and life goes on. In this case, the better sale is one extra stash tab. That's really worth quitting the game? That's my other problem with the OP, i seriously doubt you are going to quit because you didn't get an extra stash tab. Just a childish tactic to try and guilt trip the devs to get your way. It's equivalent to the elementary school *If i don't get my way im taking my ball and going home*. Relax, take a deep breath and realize its 1 stash tab on a digital game. It's not like you are starving and got screwed out of getting food you need to live. Dust yourself off and move on.
Best results as Ranger
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@Chris

I thank you for this reply about my concern. I understand the pressure your people have. Mistakes happen. Glad to see you got my point about the inappropriate answer to my situation. I understand the the policy and wont complain about it.

@all others

I never thought this thread would be the mess it actually is and wasnt my intention. So, I am truly sorry for it. I love debates, I have seen many interesting points in this thread, even if it was against my view.

Regards

/thread
"
PureLaine wrote:
@Chris

I thank you for this reply about my concern. I understand the pressure your people have. Mistakes happen. Glad to see you got my point about the inappropriate answer to my situation. I understand the the policy and wont complain about it.

@all others

I never thought this thread would be the mess it actually is and wasnt my intention. So, I am truly sorry for it. I love debates, I have seen many interesting points in this thread, even if it was against my view.

Regards

/thread


Chris was being diplomatic, and good for him. What this proves is that he's a professional, as are the rest of GGG.

Your complaint was still beyond ridiculous, though. Don't fool yourself into thinking it was valid.


"I have never yet met anyone who did not think it was an agreeable sensation to cut tinfoil with scissors." -- Georg Christoph Lichtenberg
"
Kaiji wrote:
Chris was being diplomatic, and good for him. What this proves is that he's a professional, as are the rest of GGG.

Your complaint was still beyond ridiculous, though. Don't fool yourself into thinking it was valid.


What are you trying to achieve here? You want to hammer me?

Fool your ridiculous self behind your screen.

Sheep
Listen TS they are on sale now but they weren't on sale then. That is how sales go. I buy something and the next month it goes on sale and I kick myself. I don't think it is fair to act like this situation is unique or outrageous. You missed a sale...
Last edited by Yogabba#6576 on Jan 24, 2013, 4:56:02 PM
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ItsRay wrote:
I didn't read the whole Thread, pretty much only the First Post.

I am just here to say : Wow, OP Is a massive faggot once again.


This has earned you a 5 day time-out.


Anyone else want to be uncivil while I'm here? Open Beta has most definitely quickened my urges to nip these things in the bud.

__

OP: Sorry you had such a negative experience with our customer service, but they did handle it according to their policy. Making a thread about it really wasn't the way to go about this. The community can't really do much about it, after all.

That said, Chris did respond directly (which he does when you least expect it -- can you imagine the stress he's under right now?), so I consider this matter resolved.

Time to find another thread in which to beat each other up, dear beta members. See you there.
If I like a game, it'll either be amazing later or awful forever. There's no in-between.

I am Path of Exile's biggest whale. Period.
Last edited by Foreverhappychan#4626 on Jan 24, 2013, 6:04:03 PM

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