ZERO Currency drop

"

pk89x wrote:

"

Mike_GGG wrote:

Hi all,

Please bear in mind it will take us time to sort through to your case, so please be patient. Any emails sent, will be seen too eventually and they will be dealt with as quickly as they can be. I know that this can be stressful, but the sheer volume of incoming emails flooding support at the moment is astronomical.

If you've already sent an email into support regarding this issue, then please don't send another, your email will already be queued to be seen too!

- Mike

I know this thread is a bit old but this happened to me as well and was wondering if the queue time for resolution is still the same as what you're all claiming it was 2 months ago. I have a case already (#19311)

I also wanted to take a moment and describe to you what you (GGG) are doing and what exactly it means when it happens to someone who is falsely accused (I wrote more about this in my e-mail to your support team):

You're terminating a service to a consumer who in many cases payed money (via microtransactions) for their account without even an e-mail confirmation, let alone evidence.

You say that you are very careful before taking this action yet all I see and hear about is people being falsely accused with quoted e-mail responses from your support reps saying "oops!". How do you explain that? I think that's clear evidence that you're not being very careful at all.

Also, what constitutes as proof? Someone with a high amount of played hours? What if I leave my character logged in when I step away from my computer? or leave the house even?

If this action won't be reversed for me then i'd like a refund of all my microtransactions unless you can PROVE your accusations and I most definitely do not want to wait 4-7 days.

"

Chris wrote:

I checked a bunch of accounts in this thread. I see two groups of people:

70% of people: People complaining they're not finding currency drops when they actually are finding a normal amount and there's no problem.

30% of people: People who are clearly using bot software and are surprised that we aren't just ignoring it.

If you're finding no currency and you're 100% certain you've never done anything wrong, contact support@grindinggear.com and we'll get it sorted out. There is a bit of an email backlog. Please note that it's extremely rare for there to be a false positive with this type of stuff - we're very careful with who it is applied to.

I'm sorry about the tone of this post. It's just really frustrating to watch people posting on botting forums about how stupid we are for not banning them, then posting in here about how it's unfair they aren't getting an optimal game experience.