can't pass first loading screen after 3.14.3
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Nothing here is fixing the Load issue. Guess I'm out until they actually fix what's wrong.
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so many player are unable to play this game right now and GGG hasn't responsed yet
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" I tried this but nothing changed. Still get the wheels spinning and spinning... |
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I have this bug too.
I have pretty old intel hd 5500 gpu. But game worked fine until the patch. Upd. Strange, but it works under linux on the same machine via steam's proton. Last edited by Voidstranger#2718 on Jul 10, 2021, 10:59:41 AM
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It worked!!!!!
"open config file production_Config.ini (C:\Users\...\Documents\My Games\Path of Exile) and setup renderer_type=Vulkan save and launch the game. It's helped me and now its work" |
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I wrote to give negative review to GGG because they don’t care customers but my message was deleted. See what are they doing?
my dxdig ------------------ System Information ------------------ Time of this report: 7/10/2021, 22:20:50 Machine name: DESKTOP-7J7AUV5 Machine Id: {3AF4585F-37BE-40CD-9AAB-5A6C280439B7} Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Inspiron 5559 BIOS: BIOS Date: 12/21/15 11:10:34 Ver: 1.1.5.00 (type: BIOS) Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz Memory: 8192MB RAM Available OS Memory: 7894MB RAM Page File: 5751MB used, 3422MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Supported DirectX Database Version: 1.2.3 DxDiag Version: 10.00.18362.0387 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics 520 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_06B21028&REV_07 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 4074 MB Dedicated Memory: 128 MB Shared Memory: 3946 MB Current Mode: 1366 x 768 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.569336,0.332031), Green(0.328125,0.581055), Blue(0.159180,0.140625), White Point(0.313477,0.329102) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: CMN15CA Native Mode: 1366 x 768(p) (60.003Hz) Output Type: Internal Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_763182f3860a4408\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_763182f3860a4408\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_763182f3860a4408\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_763182f3860a4408\igd12umd64.dll Driver File Version: 26.20.0100.8142 (English) Driver Version: 26.20.100.8142 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.1 Graphics Preemption: Triangle Compute Preemption: Thread Miracast: Supported Detachable GPU: No Hybrid Graphics GPU: Integrated Power P-states: Not Supported Virtualization: Not Supported Block List: No Blocks Catalog Attributes: Universal:False Declarative:False Driver Attributes: Final Retail Driver Date/Size: 4/11/2020 6:30:00 AM, 1435920 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B78E66-5A56-11CF-566C-D626BCC2D735} Vendor ID: 0x8086 Device ID: 0x1916 SubSys ID: 0x06B21028 Revision ID: 0x0007 Driver Strong Name: oem25.inf:5f63e534f36b7c6d:iSKLD_w10_DS:26.20.100.8142:pci\ven_8086&dev_1916&subsys_06b21028 Rank Of Driver: 00D10001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO MaxPlanes: 1 MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported PanelFitter Caps: Not Supported PanelFitter Stretch: Not Supported Card name: AMD Radeon R5 M335 Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6660) DAC type: Internal DAC(400MHz) Device Type: Render-Only Device Device Key: Enum\PCI\VEN_1002&DEV_6660&SUBSYS_06B21028&REV_81 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 8034 MB Dedicated Memory: 4087 MB Shared Memory: 3946 MB Current Mode: Unknown HDR Support: Unknown Display Topology: Unknown Display Color Space: Unknown Color Primaries: Unknown Display Luminance: Unknown Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0356863.inf_amd64_84f934538376d17d\B352547\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0356863.inf_amd64_84f934538376d17d\B352547\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0356863.inf_amd64_84f934538376d17d\B352547\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0356863.inf_amd64_84f934538376d17d\B352547\amdxc64.dll Driver File Version: 26.20.15026.0001 (English) Driver Version: 26.20.15026.1 DDI Version: 12 Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.6 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported by Graphics driver Detachable GPU: No Hybrid Graphics GPU: Discrete Power P-states: Not Supported Virtualization: Paravirtualization Block List: No Blocks Catalog Attributes: Universal:False Declarative:False Driver Attributes: Final Retail Driver Date/Size: 2/26/2020 6:30:00 AM, 1968968 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: Unknown Vendor ID: 0x1002 Device ID: 0x6660 SubSys ID: 0x06B21028 Revision ID: 0x0081 Driver Strong Name: oem29.inf:cb0ae414a8f43895:ati2mtag_R503DS:26.20.15026.1:pci\ven_1002&dev_6660&subsys_06b21028&rev_81 Rank Of Driver: 00D10000 Video Accel: Unknown DXVA2 Modes: Unknown Deinterlace Caps: n/a D3D9 Overlay: Unknown DXVA-HD: Unknown DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO MaxPlanes: 0 MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported PanelFitter Caps: Not Supported PanelFitter Stretch: Not Supported ------------- Sound Devices ------------- Description: Speakers / Headphones (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806B2&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7628 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 10/5/2015 12:00:00 AM, 4622584 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7628 (English) Driver Attributes: Final Retail Date and Size: 4/9/2016 17:02:04, 4622584 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF --------------------- Video Capture Devices Number of Devices: 1 --------------------- FriendlyName: Integrated Webcam Category: Camera SymbolicLink: \\?\usb#vid_1bcf&pid_2b90&mi_00#6&12f8f2e7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Location: Front Rotation: 0 Manufacturer: Microsoft HardwareID: USB\VID_1BCF&PID_2B90&REV_4267&MI_00,USB\VID_1BCF&PID_2B90&MI_00 DriverDesc: USB Video Device DriverProvider: Microsoft DriverVersion: 10.0.18362.815 DriverDateEnglish: 6/21/2006 00:00:00 DriverDateLocalized: 6/21/2006 12:00:00 AM Service: usbvideo Class: Camera DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: Integrated Webcam Parent: USB\VID_1BCF&PID_2B90\5&2e05d5bd&0&5 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: WdmCompanionFilter Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp ContainerCategory: n/a SensorGroupID: n/a MFT0: n/a DMFT: n/a CustomCaptureSource: n/a DependentStillCapture: n/a EnablePlatformDMFT: n/a DMFTChain: n/a EnableDshowRedirection: n/a FrameServerEnabled: n/a AnalogProviders: n/a ProfileIDs: n/a ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: HIDI2C Device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x06CB, 0x75BF FF Driver: n/a Device Name: HIDI2C Device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x06CB, 0x75BF FF Driver: n/a Device Name: Airplane Mode Switch Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x413C, 0xABCE FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub (USB 3.0) | Vendor/Product ID: 0x8086, 0x9D2F | Matching Device ID: USB\ROOT_HUB30 | Service: USBHUB3 | Driver: USBHUB3.SYS, 5/14/2020 01:02:27, 634680 bytes | +-+ USB Input Device | | Vendor/Product ID: 0x0461, 0x4D81 | | Location: Port_#0001.Hub_#0001 | | Matching Device ID: USB\Class_03&SubClass_01 | | Service: HidUsb | | Driver: hidusb.sys, 11/16/2019 11:12:55, 45568 bytes | | Driver: hidclass.sys, 11/16/2019 11:12:55, 211968 bytes | | Driver: hidparse.sys, 11/16/2019 11:12:55, 46080 bytes | | | +-+ HID-compliant mouse | | | Vendor/Product ID: 0x0461, 0x4D81 | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE | | | Service: mouhid | | | Driver: mouhid.sys, 3/19/2019 11:13:43, 35840 bytes | | | Driver: mouclass.sys, 3/19/2019 11:13:43, 66872 bytes ---------------- Gameport Devices ---------------- P10: Last edited by Buraki7777#5601 on Jul 10, 2021, 12:19:54 PM
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" GGG has told you to update driver or else post dxdiag This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?
quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature |
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Hi,
I tried to start the game the first time on this laptop. I am currently stuck at the loading screen after startong as described by others. I have updated my driver via https://www.intel.de/content/www/de/de/support/intel-driver-support-assistant.html confirming my up-to-date driver. I tried renderer_type=Vulkan but have the same results (loading screen) dxdiag: https://pastebin.com/nimCjVka Would be happy to get any support for running the game. KR Sven |
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Buraki7777, your Intel driver is too old and please buy a graphic card next time
This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?
quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature |
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" the driver is too old and laptop/Intel onboard graphic is not meant for gaming https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600 If your laptop manufacturer forbidden you to update driver. Contact your manufacturer or clean install display driver or clean install windows with intel own driver This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?
quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature |
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