Extreme Game Freezes when Action starts - GAME BUG and no Internet Issue

For the past week i get extreme ping spikes during mapping and its 100% not my internet. Most of the time it occurs when there is a Legion, abyss or breach on the map, but it also rarely happens without them. Leaving the map and entering it again after a minute has a chance to solve the problem. Without leaving the whole map is fucked and i get ping spikes all the time.

No other game has any issues. It only happens in PoE. My internet is not affected (Voice or streams in the background work flawlessly while the spikes occur).

Things i tried to fix it, but didnt work:
-Changed the server to every other EU server
-reinstalled PoE
-updated every driver possible
-lowered the graphics
-enabled and disabled every graphics option (dynamic culling, resolution, etc.)

Here is a video of it happening during a map without Legion, abyss or breach:

https://youtu.be/Zut2zjBckak

The map runs "fine" (still horrible performance for my rig) for the first minutes, but at 3:45 and at 4:50 the ping spikes happen.

WinMTR of maps with huge spikes:

https://pastebin.com/MHS2smXx
https://pastebin.com/RAAXyaTu
https://pastebin.com/nwRaij0s
https://pastebin.com/A4D8sDcV

My Hardware:
-RTX 3070
-AMD Ryzen 7 5800x
-32 GB DDR4 RAM
-SAMSUNG NVMe SSD 970 EVO, 1 TB, SSD

______________

Edit: So i messaged GGG via email and here is our exchange so far:

From GGG:

"

Hi there,

Just to clarify, are you able to test if this issue still occurs with any other characters on your account, as well as whether this is still a problem if you use Predictive networking instead of Lockstep?

From your video, it appears that the timestamps you provided are times where there was an extremely high number of calculations occurring in the instance (notably, corpse explosions combined with Beyond mobs spawning then being killed, for example). Please note that high numbers of calculations such as this can cause what appears to be a latency spike while the server tries to catch up to what is happening, and Lockstep will cause this to seem like a problem with your connection. Predictive networking may feel better if you are playing a build (or running maps) where situations like this occur frequently.

Kind regards,
Kieran

My Answer:

"

Hey,

Yes i leveled a new character (Ele Hit) and the problem still persists.
I also tried some maps without the Headhunter, but nnothing changed.
While playing with a friend (Supporter, so no extra ability spam) i had those ping spikes while he could play without problems.
And i tried every EU server and even the Moscow server. No changes.
I'll add some videos with lockstep and predictive with their WinMTRs.
Between those maps i had a long streak of maps without any lags whatsoever (even with legion and beyond together).

Here is a map i recorded with Lockstep: https://youtu.be/EkFVMMLZlvQ (spikes start at 1:00 and persist through the whole map)

And the WinMTR of that map: https://pastebin.com/CP2xpm3B


Here is a map i today with Predictive: https://youtu.be/DIYH3Qjr8fQ

And the WinMTR of that map: https://pastebin.com/gfiHRyvp

As you can see there isnt really a difference besides the obvious screen freezes on lockstep and the enormous desync on predicitve.

In the forums are lots of people with the same problem and i even get comments and messages on youtube from people with the same lag spikes.
Please fix that asap. Its literally unplayable.
No other game has any lag at all.
The first week of the league i also had no problems.
Im playing since closed beta and never had problems like that.

________________

The last reply from GGG:

"

Hi there,

Thank you for the response. I am truly sorry, but the support department has been completely overwhelmed with requests. I am truly sorry that we are not able to help directly.

I can confirm that the report about this issue has been passed on to the development team to help make future improvements. I am very sorry that we are not able to help further.

If you have any other questions or need anything else please let us know and we will be happy to help where we can.

Thank you again.

Best regards,
Rob

________________

Latest Recording: https://youtu.be/UzC5d9gy-ac

And the corresponding WinMTR: https://pastebin.com/CnGz84LU

________________

Update 20. Februray:

So I recorded 2 maps back to back and the first one had terrible lag while the second one didnt lag at all. Same map, same sextants, same scarabs.
No Headhunter this time to make the ping bar better visible.

The Recording: https://youtu.be/HP-cVWHT3yY

0:00-6:45 first map with lag
6:45-11:27 second map without lag

WinMTR of the first map: https://pastebin.com/muUVCEEg

WinMTR of the second map: https://pastebin.com/NYmhzZVg

I sent this to GGG and got this answer:

"

Hey there,

Thank you for contacting Support.

Unfortunately we are not currently offering email Technical Support, due to limited staff resources. We apologise for any inconvenience this may cause.

Please post your issue in the Technical Support subforum and include as much information as you can. You can find this subforum here: https://www.pathofexile.com/forum/view-forum/support

We also recommend checking out the Known Issues thread to see if the issue you are experiencing is listed here: https://www.pathofexile.com/forum/view-thread/1733474

We are working on creating public resources available on the Path of Exile website in order to assist with troubleshooting technical issues.

Again, we apologise for any inconvenience this may cause. If we can assist you with any account, payment or microtransaction issues, please don’t hesitate to contact us again.

Kind regards,
Kali

Bump since this is gamebreaking.

Lag isn't a bug.

Read the stickies over in the tech help section and look for the MTR primer. Run a WinMTR trace of at least 300-500 seconds while you are having your issues and post the results in a thread in that section of the forums.

It's not lag.

I did the winmtr thing and it didn't show any abnormalities whatsoever.

I can map for hours without any problems and then a legion appears and I instantly get these spikes.

And like I said. No other game has any ping issues and I tried every EU server available.

"

Vinc009 wrote:

It's not lag.

I did the winmtr thing and it didn't show any abnormalities whatsoever.

I can map for hours without any problems and then a legion appears and I instantly get these spikes.

And like I said. No other game has any ping issues and I tried every EU server available.

Ping = lag = latency. Like i said. Run the MTR while you are having your issues and post it. You aren't giving anyone any information that we can work with to try and see what might be happening.

Edit: Just because it happens only in POE means nothing. Just because other things work in the background means nothing. Different traffic takes different routes to different servers as they are located in different areas.

added a winmtr in the original post.

added another winmtr and still wating for a GGG response.

"

Vinc009 wrote:

added another winmtr and still wating for a GGG response.

If you want help from GGG, email techsupport@grindinggear.com. This part of the forum is community run more than anything else.

i messaged GGG via email and added our exchange so far to the main post with new videos and WinMTRs.

I have your problema in Valdo rest harbinger pack. Latency Spike 1200ms, game action pause but i can zoom + or zoom -.