Technical Support (Path of Exile 1) - PoE is unplayable from Greece and Italy since it was released due to lag and disconnects. - Forum

" Eyoxio wrote: The game has always been laggy for me, but since release, playing PoE has became impossible, with ridicolous amounts of desync and lags which in the beginning were funny to watch, until i got sick of them, without counting several crashes happening because i have a 32 bit os along several other unexplainable ones. Since i don't want to pay to use external applications which may also risk in getting banned, i decided to stop playing and unistall. If the lag will be fixed properly i might be back... But i came to dislike the game and i'm actually glad i never put a cent in it, expecially because you would expect from a released game to actually work properly. One thing I want to tell you. Desync doesn't exist, its lag with a fancy name the developers made up so people dont believe they have bad servers. COUGH COUGH!	Posted by Garompa#0890 on Oct 30, 2013, 5:51:38 PM Quote this Post
U are Wrong Garompa De-sync and lag are not the same thing Lag causes De-sync but so do other things It is actually a defense mechanism to Protect the game from things like Item Duplication and other exploits	Posted by Vepar90#3537 on Oct 30, 2013, 7:00:38 PM Quote this Post
I'm lagging still on 8th day of launch, pretty annoying, mostly because of the ITS YOUR IPS CONNEXION response, I have been playing PoE on close beta and every other online game, and I only get this bad lag from poe, I hope GGG says something on the matter, or the only people who are gonna enjoy this game is the close of server kind	Posted by Aswalez#5403 on Oct 30, 2013, 7:28:30 PM Quote this Post
I write from north of italy, PoE is barely playable even now (02:00AM). Few friend of mine have already decided to quit. As a supporter since closed beta i will be very upset if force to quit by these issues. Here my statistic Spoiler \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| eolo-gw.net.ngi.it - 0 \| 17 \| 17 \| 5 \| 8 \| 22 \| 6 \| \| 10.40.8.61 - 16 \| 13 \| 11 \| 5 \| 6 \| 8 \| 6 \| \| 212.73.241.13 - 0 \| 17 \| 17 \| 6 \| 9 \| 33 \| 7 \| \| ae-7-7.ebr2.Paris1.Level3.net - 0 \| 17 \| 17 \| 104 \| 108 \| 119 \| 105 \| \| ae-83-83.csw3.Paris1.Level3.net - 0 \| 17 \| 17 \| 100 \| 104 \| 122 \| 102 \| \| ae-82-82.ebr2.Paris1.Level3.net - 0 \| 17 \| 17 \| 102 \| 105 \| 109 \| 102 \| \| ae-41-41.ebr2.Washington1.Level3.net - 0 \| 17 \| 17 \| 102 \| 104 \| 109 \| 102 \| \| ae-92-92.csw4.Washington1.Level3.net - 0 \| 17 \| 17 \| 101 \| 105 \| 118 \| 101 \| \| ae-4-90.edge3.Washington4.Level3.net - 0 \| 17 \| 17 \| 101 \| 103 \| 117 \| 103 \| \|SOFTLAYER-T.edge3.Washington4.Level3.net - 0 \| 17 \| 17 \| 102 \| 104 \| 118 \| 102 \| \| ae0.bbr01.tl01.atl01.networklayer.com - 0 \| 17 \| 17 \| 115 \| 118 \| 133 \| 115 \| \| ae13.bbr02.eq01.dal03.networklayer.com - 0 \| 17 \| 17 \| 138 \| 157 \| 202 \| 164 \| \| ae1.dar02.sr01.dal01.networklayer.com - 0 \| 17 \| 17 \| 135 \| 137 \| 151 \| 135 \| \| po2.fcr05.sr06.dal01.networklayer.com - 0 \| 17 \| 17 \| 135 \| 139 \| 152 \| 138 \| \|173.192.44.22-static.reverse.softlayer.com - 0 \| 17 \| 17 \| 136 \| 139 \| 153 \| 138 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider	Posted by ammenz#4934 on Oct 30, 2013, 9:01:34 PM Quote this Post
" ammenz wrote: I write from north of italy, PoE is barely playable even now (02:00AM). Few friend of mine have already decided to quit. As a supporter since closed beta i will be very upset if force to quit by these issues. Here my statistic Spoiler \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| eolo-gw.net.ngi.it - 0 \| 17 \| 17 \| 5 \| 8 \| 22 \| 6 \| \| 10.40.8.61 - 16 \| 13 \| 11 \| 5 \| 6 \| 8 \| 6 \| \| 212.73.241.13 - 0 \| 17 \| 17 \| 6 \| 9 \| 33 \| 7 \| \| ae-7-7.ebr2.Paris1.Level3.net - 0 \| 17 \| 17 \| 104 \| 108 \| 119 \| 105 \| \| ae-83-83.csw3.Paris1.Level3.net - 0 \| 17 \| 17 \| 100 \| 104 \| 122 \| 102 \| \| ae-82-82.ebr2.Paris1.Level3.net - 0 \| 17 \| 17 \| 102 \| 105 \| 109 \| 102 \| \| ae-41-41.ebr2.Washington1.Level3.net - 0 \| 17 \| 17 \| 102 \| 104 \| 109 \| 102 \| \| ae-92-92.csw4.Washington1.Level3.net - 0 \| 17 \| 17 \| 101 \| 105 \| 118 \| 101 \| \| ae-4-90.edge3.Washington4.Level3.net - 0 \| 17 \| 17 \| 101 \| 103 \| 117 \| 103 \| \|SOFTLAYER-T.edge3.Washington4.Level3.net - 0 \| 17 \| 17 \| 102 \| 104 \| 118 \| 102 \| \| ae0.bbr01.tl01.atl01.networklayer.com - 0 \| 17 \| 17 \| 115 \| 118 \| 133 \| 115 \| \| ae13.bbr02.eq01.dal03.networklayer.com - 0 \| 17 \| 17 \| 138 \| 157 \| 202 \| 164 \| \| ae1.dar02.sr01.dal01.networklayer.com - 0 \| 17 \| 17 \| 135 \| 137 \| 151 \| 135 \| \| po2.fcr05.sr06.dal01.networklayer.com - 0 \| 17 \| 17 \| 135 \| 139 \| 152 \| 138 \| \|173.192.44.22-static.reverse.softlayer.com - 0 \| 17 \| 17 \| 136 \| 139 \| 153 \| 138 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider i'm also from north italy, a problem with the Seabone node happened 5-6 years ago when i was playing diablo 2, and the problem was resolved in not less than 3 months, probably 4-5 months.. you know.. italy sucks. i think this problem started not before of 10 days ago...so sad Last edited by InAshesTheyShallReap#0055 on Oct 31, 2013, 3:16:01 AM	Posted by InAshesTheyShallReap#0055 on Oct 31, 2013, 3:14:46 AM Quote this Post
" ammenz wrote: I write from north of italy, PoE is barely playable even now (02:00AM). Few friend of mine have already decided to quit. As a supporter since closed beta i will be very upset if force to quit by these issues. Here my statistic Spoiler \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| eolo-gw.net.ngi.it - 0 \| 17 \| 17 \| 5 \| 8 \| 22 \| 6 \| \| 10.40.8.61 - 16 \| 13 \| 11 \| 5 \| 6 \| 8 \| 6 \| \| 212.73.241.13 - 0 \| 17 \| 17 \| 6 \| 9 \| 33 \| 7 \| \| ae-7-7.ebr2.Paris1.Level3.net - 0 \| 17 \| 17 \| 104 \| 108 \| 119 \| 105 \| \| ae-83-83.csw3.Paris1.Level3.net - 0 \| 17 \| 17 \| 100 \| 104 \| 122 \| 102 \| \| ae-82-82.ebr2.Paris1.Level3.net - 0 \| 17 \| 17 \| 102 \| 105 \| 109 \| 102 \| \| ae-41-41.ebr2.Washington1.Level3.net - 0 \| 17 \| 17 \| 102 \| 104 \| 109 \| 102 \| \| ae-92-92.csw4.Washington1.Level3.net - 0 \| 17 \| 17 \| 101 \| 105 \| 118 \| 101 \| \| ae-4-90.edge3.Washington4.Level3.net - 0 \| 17 \| 17 \| 101 \| 103 \| 117 \| 103 \| \|SOFTLAYER-T.edge3.Washington4.Level3.net - 0 \| 17 \| 17 \| 102 \| 104 \| 118 \| 102 \| \| ae0.bbr01.tl01.atl01.networklayer.com - 0 \| 17 \| 17 \| 115 \| 118 \| 133 \| 115 \| \| ae13.bbr02.eq01.dal03.networklayer.com - 0 \| 17 \| 17 \| 138 \| 157 \| 202 \| 164 \| \| ae1.dar02.sr01.dal01.networklayer.com - 0 \| 17 \| 17 \| 135 \| 137 \| 151 \| 135 \| \| po2.fcr05.sr06.dal01.networklayer.com - 0 \| 17 \| 17 \| 135 \| 139 \| 152 \| 138 \| \|173.192.44.22-static.reverse.softlayer.com - 0 \| 17 \| 17 \| 136 \| 139 \| 153 \| 138 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider 17 seconds is hardly enough to capture your problem. Apart from 16% packet loss here the traceroute is fine 10.40.8.61 - 16 \| 13 \| 11 \| 5 \| 6 \| 8 \| 6 You are going from the EU and getting connected to America so 202ms is fine for that distance Ancestral Bond. It's a thing that does stuff. -Vipermagi He who controls the pants controls the galaxy. - Rick & Morty S3E1	Posted by lagwin1980#2224 on Oct 31, 2013, 3:29:12 AM Quote this Post
Connecting from Rome. Supporter since closed beta. And, god, i love this game. I understand the problem is not addressed to GGG but it should be useful if you can just write something to "Telecom Italia" to let it know they're causing trouble to your company (losing customers). Here's the traceroute Spoiler \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.1 - 0 \| 229 \| 229 \| 0 \| 19 \| 675 \| 1 \| \| 10.227.2.5 - 13 \| 149 \| 130 \| 0 \| 140 \| 3131 \| 51 \| \| 212.151.192.186 - 11 \| 157 \| 141 \| 2 \| 142 \| 4122 \| 91 \| \| 10.227.12.21 - 13 \| 149 \| 130 \| 2 \| 103 \| 4119 \| 57 \| \| 212.151.181.15 - 13 \| 142 \| 124 \| 0 \| 207 \| 4172 \| 834 \| \| ae-0-11.bar2.Milan1.Level3.net - 11 \| 155 \| 138 \| 0 \| 131 \| 3961 \| 40 \| \| ae-14-14.ebr1.Frankfurt1.Level3.net - 18 \| 130 \| 107 \| 0 \| 257 \| 3070 \| 31 \| \| 10.227.0.62 - 18 \| 129 \| 107 \| 2 \| 153 \| 3995 \| 916 \| \| ae1.bbr01.eq01.ams02.networklayer.com - 16 \| 134 \| 113 \| 0 \| 246 \| 4066 \| 55 \| \| ae-2-70.edge4.Frankfurt1.Level3.net - 26 \| 112 \| 83 \| 0 \| 116 \| 2061 \| 43 \| \| 10.227.12.201 - 4 \| 197 \| 191 \| 0 \| 173 \| 4061 \| 2 \| \| 212.151.181.15 - 18 \| 131 \| 108 \| 0 \| 130 \| 3118 \| 125 \| \| ae-71-71.csw2.Frankfurt1.Level3.net - 16 \| 134 \| 113 \| 0 \| 241 \| 3132 \| 53 \| \| ae5.dar01.sr01.ams01.networklayer.com - 11 \| 154 \| 138 \| 0 \| 177 \| 4058 \| 902 \| \| 212.162.25.54 - 19 \| 129 \| 105 \| 0 \| 142 \| 3147 \| 3 \| \| 85.205.26.157 - 16 \| 139 \| 118 \| 0 \| 164 \| 4056 \| 37 \| \| 10.227.12.201 - 16 \| 139 \| 118 \| 0 \| 153 \| 4025 \| 38 \| \| 212.73.241.21 - 10 \| 164 \| 149 \| 0 \| 287 \| 2059 \| 13 \| \|37.58.67.210-static.reverse.softlayer.com - 0 \| 228 \| 228 \| 2 \| 92 \| 1407 \| 7 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider (Quote if you want to see formatted results) Last edited by thecrius#5784 on Oct 31, 2013, 4:33:12 AM	Posted by thecrius#5784 on Oct 31, 2013, 4:31:56 AM Quote this Post
The host with the problem is owned by http://www.tisparkle.com/, a society of the Telecom group. Is useless you you contact "normal" telecom.	Posted by Vashwix#0012 on Oct 31, 2013, 5:16:39 AM Quote this Post
so any news from GGG about this? like have they contacted softlayer again after the suppossed "maintenance" (which did nothing) and etc? contacting as a user (not even in italy) the company directly will only get us a "yeah yeah we will look at it" instead of a more appropriate answer/solution that might arise if GGG themselves inquire about why after 8 days the problem still persists	Posted by shroudb#3225 on Oct 31, 2013, 8:33:06 AM Quote this Post
" ammenz wrote: I write from north of italy, PoE is barely playable even now (02:00AM). Few friend of mine have already decided to quit. And It's a good idea. GGG doesn't seem to care. I mean I asked one simple question about using the steam account with the standalone client in order to avoid VPN restrictions (you can easily say a simple NO) and I'm still waiting after two days. I sent a mail as well, no response. So, why should I give my money to this company? Last edited by Noisex#4320 on Oct 31, 2013, 8:41:29 AM	Posted by Noisex#4320 on Oct 31, 2013, 8:36:07 AM Quote this Post