GGG don't forget the customer is always right (mostly).

ggg doesn't employ streamers so their financial situation sho8ldnt matter for ggg decisions

Also fuck streamers and their income, this has got nothing to do with them. this is ggg's game and their income. if they're having problems earning income because the games crap they should go and play another game and piss off or get real jobs.

Every streamer content I've seen when they're review the game and the recent patch is full of shit none of it happens when I'm playing. They should have no influence over the sales of games, and if they do they should be prosecuted.

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exsea#1724 wrote:

[...]so which customer is righter?[...]

The one that will stay and pay the most for the longest.
And neither can know for now (though one has a proven history of being paying for years already) time will tell !

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rob_korn#1745 wrote:

"

exsea#1724 wrote:

[...]so which customer is righter?[...]

The one that will stay and pay the most for the longest.
And neither can know for now (though one has a proven history of being paying for years already) time will tell !

thats wrong way to look at it ... if by following what 1% of the customer base says lets you keep that 1% which leaves you with exactly that 1% of revenue

when you follow what remaining 99% says and 80% of them leave down the line (and return when you release new content ... with friends they convince to try it too) you are left with 19% ...


literally 19 times the "volume"


so no listening to small subset of your customerbase is NOT the viable solution, you have to listen to EVERYONE and pick the solution that will make you retain the largest number of customers in the long run...

which is EXACTLY how PoE1 story went, the biggest gains were when they started making game theyr customers wanted instead of the "vision" that was put in as optional Ruthless mode that literally only 1% of theyr customer base was interested in...

which means the Ruthless 2.0 project is DOOMED TO FAIL because its targeting the tiny subsection of customer base that is not large enough to support the expense AND they on top of that destroyed theyr PoE1 income at the same time ...

at this point im hoping Tencent steps in, fires leadership responsible for this mess and puts focus back on PoE1 ...

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Northern_Ronin#6465 wrote:

"

Ondrashek06#5795 wrote:

"The customer is always right" stops being a rule of most corporations once they get big enough, unfortunately.

This quote has never been correct, as the quote is "The customer is always right in matters of taste."

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hornfeld#7213 wrote:

Yep the customer is always right in matters of taste. you are allowed to not like the game, no one is making you play it.

Also remember most players playing aren't/don't engage with reddit or these forums. they are playing the game and I'm assuming enjoying it or they wouldn't be playing.

It's not really a quote at all. In the 1920s, some newspapers featured ads by businesses using the phrase "The customer is always right!"

The notion that it's a quote and that it originally had a second part is something people started claiming on TikTok, but there doesn't seem to be any evidence of this.

That said, any business is, of course, free to adopt either attitude.

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hornfeld#7213 wrote:

Yep the customer is always right in matters of taste. you are allowed to not like the game, no one is making you play it.

And that was exactly his point, if the majority of players dont like it then thats obviously bad for the company.

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Northern_Ronin#6465 wrote:

"

Ondrashek06#5795 wrote:

"The customer is always right" stops being a rule of most corporations once they get big enough, unfortunately.

This quote has never been correct, as the quote is "The customer is always right in matters of taste."

THANK YOU. Everyone misquotes this. Basically saying if a customer wants the most god awful month-past-rotten pumpkin orange color in a paint for their house, you make it and wish them a nice day. Bad decisions aren't the company's job to police.

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SirArrr#5172 wrote:

It really pisses me off hard when people whos literal income depends on your game being good, give you good honest feedback, that has been collected over long periods of time, and you brush them off like its nothing.

Streamers don't depend on the game being fun to play, they depend on it being fun to watch. That gives them a very different set of priorities than the vast majority of the player population.

Streamers don't make money when their viewers have fun playing - they make money when people want to watch their streams. They want to draw big audiences quickly and keep their attention which happens when they are able to rush the endgame and create game-breakingly OP builds set up on super rare Uniques or ultra expensive kits.

They don't generally worry about the fact that the vast majority of their viewers will never experience the game as it is being showcased on their stream. Some may even prefer it, because once a player can do something a streamer can they have less reason to come back and watch a stream. Streamers know that the very act of showcasing a particular Unique is going to make that item difficult or impossible for most of their viewers to afford.

Don't get me wrong - Streamers need the game to be good to have any players at all from which to draw viewers, but sometimes a change can make a game more fun to play while simultaneously making it harder to stream effectively. Just because a change is unpopular with streamers doesn't mean its bad for players.

And honestly the attitude being displayed by some of these communities is super toxic. The entitlement of thinking that just because xyz streamer is being a little Grumpy Gus about design choices somehow means that GGG has done something wrong and must immediately rectify the situation "or else" is really gross and I'm kind of tired of reading it.

POE 2 is slow paced.
POE 1 is what you're used to.

This game will be ironed out, but it is not designed to be a 1 button mash "you win" simulator.

So, using the same ruleset as most people in this thread, I'm the customer, which means my taste is what matters. And I like the slow-paced methodical nature that is POE 2 right now.

PS.
Stop throwing a new concept to an existing franchise under a bus. The set pieces, characters, bosses, and storyline are amazing. My friends and I have little to no problem "winning" POE 2, and none of us are chucking lightning spears at everything.

I have been doing this 'gaming' thing for a while now. And maybe "the customer is always right" should get an addendum "but players are often wrong". Cause really. It's nice when Devs listen to players, but sometimes the players are wrong. And I think a big part of being a good developer is to know when to ignore players.

One thing is specially true. Players are really good at pointing where there are problem with a game. But they tend to be really bad at solving them. It's really important to listen to players when it comes to understanding what parts of the game aren't working. But a line has to be drawn.