Red Elder not giving Memory Fragment

I am having the same problem with the last step of this quest.

1st attempt (Siege, no mods):
- Killed all guardians on red maps before killing Elder on Siege (red) map
- He dropt the fragment but I died shortly after. Got this message upon trying to re-enter the elder arena. "Cannot connect to instance. That subarea no longer exists."

In a nutshell, I killed him correctly, he dropped the fragment, but I wasn't able to re-enter because of this error. I was pretty pi**** as I took a lot of time and currency and now there's no elder-area on my atlas at all.

https://imgur.com/vNzdZAG

2nd attempt (Reef, no mods):
- Played lots of red-tier maps to respawn the elder-area
- Played even more maps to spawn red tier elder again
- Killed all guardians before going to the Elder again.
- Killed the Elder, Shaper survived. No fragment.

https://imgur.com/a/whmYpiw

I have contacted the tech support. I hope they can transfer me the fragment or at least, reset my quest progress. Feels like the game thinks I had the fragment already.

Looks like no POE for me this season.
Last edited by XArkiyuX on Mar 17, 2019, 5:01:48 PM
i got the same problem.
Killed elder on precint map (T12), shaper survived but i got no memory fragment.
I ran no mods on the map.
Last edited by tyreen on Apr 8, 2019, 7:55:29 AM
"
XArkiyuX wrote:
I am having the same problem with the last step of this quest.

1st attempt (Siege, no mods):
- Killed all guardians on red maps before killing Elder on Siege (red) map
- He dropt the fragment but I died shortly after. Got this message upon trying to re-enter the elder arena. "Cannot connect to instance. That subarea no longer exists."

In a nutshell, I killed him correctly, he dropped the fragment, but I wasn't able to re-enter because of this error. I was pretty pi**** as I took a lot of time and currency and now there's no elder-area on my atlas at all.

https://imgur.com/vNzdZAG

2nd attempt (Reef, no mods):
- Played lots of red-tier maps to respawn the elder-area
- Played even more maps to spawn red tier elder again
- Killed all guardians before going to the Elder again.
- Killed the Elder, Shaper survived. No fragment.

https://imgur.com/a/whmYpiw

I have contacted the tech support. I hope they can transfer me the fragment or at least, reset my quest progress. Feels like the game thinks I had the fragment already.

Looks like no POE for me this season.


In the first image (https://imgur.com/vNzdZAG), a fix should have been deployed as of 3.6.3b.

In the 2nd image (https://imgur.com/a/whmYpiw) Shaper didn't survive.
"
tyreen wrote:
i got the same problem.
Killed elder on precint map (T12), shaper survived but i got no memory fragment.
I ran no mods on the map.


If you can, could you please post an image of the arena after killing Elder and what your quest state is?
i actually got this bug aswell :(
Same here. I have just killed Elder on a T11 map. Shaper survived (killed Elder on Phase 3). But no Zana and no Memory Fragment.
"
Same here. I have just killed Elder on a T11 map. Shaper survived (killed Elder on Phase 3). But no Zana and no Memory Fragment.

Exactly same issue for me, i completely destroyed the elder and adds/portals on a red map no Zana and no memory fragment............
This is actually annyoing spent 3+hours spawining red elder. Did everything as intended and didnt get the memory fragment. Please GG, this is not satisfuying at all.
"
Hartlin_GGG wrote:
So, there's a little bit of misinformation on our part with regards to how a Memory Fragment is dropped in the Elder fight. The Shaper must survive the fight. So, in other words, you must defend him successfully in the portal phase of the fight, otherwise a Memory Fragment will not drop.

We've done some testing internally to make sure that a Memory Fragment always drops as intended and everything is working as expected.

I have updated the 3.3.0 patch notes to clarify the fact that Shaper must survive as well. We will clarify this information in-game at a later time as well.

Sorry for any confusion here. Hopefully this clears things up a bit.

Yeah, you all have been saying this since...well, since Elder appeared in game.
It happened again!!! I have just killed Elder for the second time on a red T13 map. Shaper survived (killed Elder on Phase 3) but no Zana and no Memory Fragment!!!!! Fix that bug, it has been around for too long !!!!!!!!!!

Report Forum Post

Report Account:

Report Type

Additional Info