Latency Spikes. Fixed By Reloading Instances (WinMTR @ Screenshots Included)

Hi guys,
I'm having same frustrating issues since the 3.1 update
I play on frankfurt and milan mostly(myself from Israel)
having ridiculous latency spikes every evening(gmt+2), whenever i log in with my standard char and go to h/o and the lagfest begins(steady 300-1900 ms), gawd forbid i try and run a map, getting smothered and dc, this issue doesn't occur during noon time.
What I've noticed is when i login to my hc abyss league char everything goes fine, but it is low level at the moment so i didn't have a chance to run a map not to mention create an h/o.
winMTR results
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 251 | 251 | 0 | 0 | 1 | 0 |
| 10.194.128.1 - 0 | 251 | 251 | 6 | 10 | 18 | 11 |
| 172.18.10.70 - 0 | 251 | 251 | 6 | 13 | 31 | 9 |
| 172.17.10.146 - 0 | 251 | 251 | 10 | 13 | 23 | 12 |
| 172.17.10.177 - 90 | 55 | 6 | 0 | 14 | 18 | 16 |
| bzq-179-162-201.pop.bezeqint.net - 0 | 251 | 251 | 9 | 13 | 32 | 10 |
| bzq-25-82-86.cust.bezeqint.net - 0 | 251 | 251 | 10 | 17 | 35 | 15 |
| bzq-25-77-10.cust.bezeqint.net - 0 | 251 | 251 | 7 | 13 | 28 | 9 |
| bzq-219-189-34.dsl.bezeqint.net - 0 | 251 | 251 | 9 | 14 | 38 | 26 |
| ae4.palermo3.pal.seabone.net - 0 | 251 | 251 | 37 | 41 | 59 | 39 |
| et4-1-2-50.franco32.fra.seabone.net - 0 | 251 | 251 | 72 | 77 | 112 | 73 |
| softlayer.franco32.fra.seabone.net - 0 | 251 | 251 | 61 | 67 | 100 | 68 |
| ae5.cbs02.xn01.fra01.networklayer.com - 1 | 247 | 246 | 66 | 73 | 83 | 76 |
| ae16.dar01.fra02.networklayer.com - 0 | 251 | 251 | 61 | 67 | 141 | 63 |
| po1.fcr01a.fra02.networklayer.com - 0 | 251 | 251 | 61 | 66 | 78 | 66 |
| c4.52.7a9f.ip4.static.sl-reverse.com - 0 | 251 | 251 | 62 | 66 | 73 | 64 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Bump.

"

Bhaladas wrote:

"

Zankai wrote:

Yes I know my connection seems really good, that's why I also posted a screenshot of in game latency to show my problem.

I also put on predictive networking mode, which has a better feeling when I encounter the problem. Instead of a permanent stutering evry second, I sometimes get desync like once a minute. At least it's visually preferable.

However for the instances without problems my latency remains constant below 20ms all the time.

As a note, this bug also happens in towns.

It does seem to be the same issue I am having. The problem is that winMTR and Pingplotter can make it look like it is the ISP due to general routing problems that are accentuated by this other problem related specifically to POE. Your data is especially helpful as it shows that it is not the ISP, rather something else. Hopefully if you email GGG tech support with this thread attached and push for an answer no matter how busy they are, they may finally look into this long running issue.

If WinMTR / PingPlotter show the problem is on the network between the client and the server, the problem IS on the network between the client and the server.

It may not be the only problem, and the GGG servers may also be causing latency, but the network diagnostics those tools perform are absolutely accurate, within the limitations of what they are testing. For the purposes of generalized packet loss, which is what this basic network test is all about, there is no chance of error if they are read correctly.

(Granted, it can sometimes be hard to read them correctly, since individual node packet loss is insignificant if the rest of the stream shows nothing, and that can be confusing unless you understand why routers behave like that. I'm not saying they don't require technical skill to understand, just that unless they are operated incorrectly, they are 100 percent accurate in what they measure.)

"

SlippyCheeze wrote:

"

Bhaladas wrote:

"

Zankai wrote:

Yes I know my connection seems really good, that's why I also posted a screenshot of in game latency to show my problem.

I also put on predictive networking mode, which has a better feeling when I encounter the problem. Instead of a permanent stutering evry second, I sometimes get desync like once a minute. At least it's visually preferable.

However for the instances without problems my latency remains constant below 20ms all the time.

As a note, this bug also happens in towns.

It does seem to be the same issue I am having. The problem is that winMTR and Pingplotter can make it look like it is the ISP due to general routing problems that are accentuated by this other problem related specifically to POE. Your data is especially helpful as it shows that it is not the ISP, rather something else. Hopefully if you email GGG tech support with this thread attached and push for an answer no matter how busy they are, they may finally look into this long running issue.

If WinMTR / PingPlotter show the problem is on the network between the client and the server, the problem IS on the network between the client and the server.

It may not be the only problem, and the GGG servers may also be causing latency, but the network diagnostics those tools perform are absolutely accurate, within the limitations of what they are testing. For the purposes of generalized packet loss, which is what this basic network test is all about, there is no chance of error if they are read correctly.

(Granted, it can sometimes be hard to read them correctly, since individual node packet loss is insignificant if the rest of the stream shows nothing, and that can be confusing unless you understand why routers behave like that. I'm not saying they don't require technical skill to understand, just that unless they are operated incorrectly, they are 100 percent accurate in what they measure.)

You missed my point. I did not imply winMTR is inaccurate, just that the same problem experienced on another games would not impact the packet loss the same way that POE does. Thus blaming solely the ISP is not proper conduct as there are things that GGG can do if they investigate the issue affecting a large amount of their player base rather than people saying "winMTR shows ISP problem = nothing GGG can do".

I don't think that is the case otherwise I would not be able to load any lag free instances if there was no solution to laggy instances that can be practically implemented.

"

Bhaladas wrote:

You missed my point. I did not imply winMTR is inaccurate, just that the same problem experienced on another games would not impact the packet loss the same way that POE does. Thus blaming solely the ISP is not proper conduct as there are things that GGG can do if they investigate the issue affecting a large amount of their player base rather than people saying "winMTR shows ISP problem = nothing GGG can do".

I don't think that is the case otherwise I would not be able to load any lag free instances if there was no solution to laggy instances that can be practically implemented.

Open the options panel at the login screen, set network mode to "predictive", rather than "auto", and play.

Now you have exactly the same degree of tolerance of network problems that D3 does, as well as the same problems that D3 experiences, since GGG literally already implemented exactly what you are asking for: a way that the problem is experienced the same way by packet loss as other games.

Also, if the problem is your ISP, there is nothing that GGG can do. This is like yelling at a traffic cop because you have a flat tire: the cop can't fix your problem, and driving is gonna feel shitty until you fix the actual problem. If you have packet loss, everything it touches is gonna suck for you. Slow downloads. Problems streaming video. Random hangs and incomplete webpages. Error in web apps. Everything.

If it is something between you and GGG, but not their host, and not your ISP, they can't do anything either. Yelling at GGG about that is like yelling at the person behind the counter at a shop that you hit a pothole on the interstate driving there: not gonna do a damn thing, because they can't help you. They don't own the road, they don't run the repairs on it. The heck are they gonna do, call town hall and complain for you?

If you can show that the problem is not the network, then great. You have a convincing set of evidence to present to GGG that it is on their servers, and they need to fix it. At that point email their tech support and tell them, "hey, look, this proves you have a problem. get a developer on this", and they will.

If you can't show that, or you refuse to do so because you see a bunch of people complaining, and don't see the rest of the 100,000 players who are having no trouble, ain't nothing and nobody gonna be able to help you.

"

SlippyCheeze wrote:

"

Bhaladas wrote:

You missed my point. I did not imply winMTR is inaccurate, just that the same problem experienced on another games would not impact the packet loss the same way that POE does. Thus blaming solely the ISP is not proper conduct as there are things that GGG can do if they investigate the issue affecting a large amount of their player base rather than people saying "winMTR shows ISP problem = nothing GGG can do".

I don't think that is the case otherwise I would not be able to load any lag free instances if there was no solution to laggy instances that can be practically implemented.

Open the options panel at the login screen, set network mode to "predictive", rather than "auto", and play.

Now you have exactly the same degree of tolerance of network problems that D3 does, as well as the same problems that D3 experiences, since GGG literally already implemented exactly what you are asking for: a way that the problem is experienced the same way by packet loss as other games.

Also, if the problem is your ISP, there is nothing that GGG can do. This is like yelling at a traffic cop because you have a flat tire: the cop can't fix your problem, and driving is gonna feel shitty until you fix the actual problem. If you have packet loss, everything it touches is gonna suck for you. Slow downloads. Problems streaming video. Random hangs and incomplete webpages. Error in web apps. Everything.

If it is something between you and GGG, but not their host, and not your ISP, they can't do anything either. Yelling at GGG about that is like yelling at the person behind the counter at a shop that you hit a pothole on the interstate driving there: not gonna do a damn thing, because they can't help you. They don't own the road, they don't run the repairs on it. The heck are they gonna do, call town hall and complain for you?

If you can show that the problem is not the network, then great. You have a convincing set of evidence to present to GGG that it is on their servers, and they need to fix it. At that point email their tech support and tell them, "hey, look, this proves you have a problem. get a developer on this", and they will.

If you can't show that, or you refuse to do so because you see a bunch of people complaining, and don't see the rest of the 100,000 players who are having no trouble, ain't nothing and nobody gonna be able to help you.

It is on predictive. I have provided evidence. Please stop shilling on this legitimate thread with legitimate info asking for help. I also already emailed tech support, their response was "sorry we are too busy."

"

Bhaladas wrote:

It is on predictive.

I took the opportunity to look over your posts, and I can't identify anywhere you said this. I might have missed it, though; can you link the post?

"

Bhaladas wrote:

I have provided evidence.

You have provided a bunch of assertions that your ISP is not at fault, and that this must be a GGG problem.

You have stated you made a whole pile of unrelated changes, that cannot possible have any influence on this issue, such as getting a static IP address.

You have even said that you emailed GGG support, but...

"

Bhaladas wrote:

Please stop shilling on this legitimate thread with legitimate info asking for help. I also already emailed tech support, their response was "sorry we are too busy."

...they came back with that. Did you actually include the /bug references to instances with and without the latency problem, along with WinMTR or PingPlotter data showing that there were no network problems?

...or did you do what you have done here, which is to demonstrate that you don't have the technical knowledge to begin to diagnose a problem as "network" or "non-network" related, but insist that you knew exactly where the problem was, and why have GGG not fixed it yet?

Because if it was the later, which I strongly suspect it was, then I don't blame them for throwing you out of the support queue in favor of people who actually want to work with them to solve the problem.

"

SlippyCheeze wrote:

"

Bhaladas wrote:

It is on predictive.

I took the opportunity to look over your posts, and I can't identify anywhere you said this. I might have missed it, though; can you link the post?

"

Bhaladas wrote:

I have provided evidence.

You have provided a bunch of assertions that your ISP is not at fault, and that this must be a GGG problem.

You have stated you made a whole pile of unrelated changes, that cannot possible have any influence on this issue, such as getting a static IP address.

You have even said that you emailed GGG support, but...

"

Bhaladas wrote:

Please stop shilling on this legitimate thread with legitimate info asking for help. I also already emailed tech support, their response was "sorry we are too busy."

...they came back with that. Did you actually include the /bug references to instances with and without the latency problem, along with WinMTR or PingPlotter data showing that there were no network problems?

...or did you do what you have done here, which is to demonstrate that you don't have the technical knowledge to begin to diagnose a problem as "network" or "non-network" related, but insist that you knew exactly where the problem was, and why have GGG not fixed it yet?

Because if it was the later, which I strongly suspect it was, then I don't blame them for throwing you out of the support queue in favor of people who actually want to work with them to solve the problem.

Wow!

My OP has winMTR and screenshots of the issue at hand. I also included more in my communication to tech support. Did you bother to look at the OP or just assume that I provided no information because you were too lazy to bother looking? Can you even read the title: "Latency Spikes. Fixed By Reloading Instances (WinMTR @ Screenshots Included)"

I also contacted my ISP at length and sent them the same winMTR reports. They say that the issue is not their end.

I also used different settings in the game to see if anything helped.

The response from GGG after providing them with plenty of legitimate and extensive information was "sorry we cant help we are too busy."

Please stop shilling as I requested and go do what you do on another thread where perhaps your accusations may be legitimate. This is a technical support thread and what you are doing is not providing any support at all. It is quite frankly abrasive and inappropriate behavior and I am sure in breach of the of the forum rules.

Stop posting here unless you have something helpful to add.

"

Bhaladas wrote:

Stop posting here unless you have something helpful to add.

You are right, I should have given up a while back. This is clearly generating no value; even support gave up on you before I did. I should have taken the hint.

Hello Guys,

I have the exact same Issue since 19.12.2017

I opened a post here

https://www.pathofexile.com/forum/view-thread/2054363

impossible to play for me only low maps which dont do anything for me at nearly lvl 91 in HC

Hope this gets fixed soon !!