My experience with DIABLO III. (Stay awhile and listen..)

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CharanJaydemyr wrote:

You couldn't pay me enough to be a CS rep for Blizzard right now. You just couldn't.

I have gotten many "template replies" aka (Thank you for your feedback bla bla) from different support representatives telling me sh**.

But I am thankful, there is actually someone that gives a damn. I bet this particular Blizzard customer support representative actually bought Diablo III and refunded the game himself for himself.

Goodbye Activition - Blizzard - Vivendi. You were my dream and hope for a truly defining Arpg of this generation. But you took the "Diablo" name for granted, pissed on it like it matters not and give it to the fans that have waited almost decade. You truly pissed off a whole lot of people.

Diablo 2's legacy ends with you.

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CharanJaydemyr wrote:

You couldn't pay me enough to be a CS rep for Blizzard right now. You just couldn't.

I can only imagine what they're going through at the moment. I almost didn't put in for a refund because I didn't want to shove even more problems down their throats. I did, however, because I think the higher-ups should at least know that some customers were not at all satisfied with their product.

The reply I got showed that the CS really is doing their best to sort those things out and that they're overworked and just as frustrated as many customers if you read between the lines.

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Avireyn wrote:

I almost didn't put in for a refund because I didn't want to shove even more problems down their throats. I did, however, because I think the higher-ups should at least know that some customers were not at all satisfied with their product.

The reply I got showed that the CS really is doing their best to sort those things out and that they're overworked and just as frustrated as many customers if you read between the lines.

Many people don't realize it, but in today's day and age we vote with our dollar, and the only way to make that vote count is to get a refund when something is bad.

If you go, pay money, and don't like it... they still got your money, and your money is a vote... the vote is all that matters, and shows them that you DID like it, and they will give you more... optimizing for lesser and lesser product to produce more and more money/votes.

The ONLY way for people to get better products is either to wait for a visionary to buck the trend, or don't vote with your dollar and only pay for things you enjoyed... and yes, that means you must try it, before you buy it.

I fully support getting refunds after the fact, as these industries today are predatory.

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zeto wrote:

Many people don't realize it, but in today's day and age we vote with our dollar, and the only way to make that vote count is to get a refund when something is bad.

If you go, pay money, and don't like it... they still got your money, and your money is a vote... the vote is all that matters, and shows them that you DID like it, and they will give you more... optimizing for lesser and lesser product to produce more and more money/votes.

The ONLY way for people to get better products is either to wait for a visionary to buck the trend, or don't vote with your dollar and only pay for things you enjoyed... and yes, that means you must try it, before you buy it.

I fully support getting refunds after the fact, as these industries today are predatory.

In some cases, not buying a product may not be enough. In some cases, legal action may be necessary.http://www.forbes.com/sites/davidthier/2012/05/31/korean-government-raids-blizzard-offices-over-diablo-3-launch/

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Flauros wrote:

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CharanJaydemyr wrote:

You couldn't pay me enough to be a CS rep for Blizzard right now. You just couldn't.

Just think, they're probably earning just barely over the minimum wage.

Nah. They just pay 'em in AH gold. =^[.]^=

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Avireyn wrote:

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CharanJaydemyr wrote:

WAIT...YOU wrote that, Avireyn?

Aye, was written by me in the wee hours of the morning. So if there are some grammar errors/typos, I'd attribute it to that (some, however, are quite deliberate). But on the other hand, I really only am able to work when it's dark outside and the city's quiet. Quite frankly, I was sceptical if it was any good, and am still astonished it was so well received. English is not even my second language, after all.

Glad you liked it :-).

(And I nearly spilled my coffee this morning when I saw that translation. Holy ship, but that really looks sweet!)

Well done! =^[.]^=

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CharanJaydemyr wrote:

..I shared that Diablo 3 story rewrite with all my friends. It's glorious.

You mean Diablo III: A Comedy in Four Acts? If so, very well played, sir. I applaud you.

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zeto wrote:

Many people don't realize it, but in today's day and age we vote with our dollar, and the only way to make that vote count is to get a refund when something is bad.

If you go, pay money, and don't like it... they still got your money, and your money is a vote... the vote is all that matters, and shows them that you DID like it, and they will give you more... optimizing for lesser and lesser product to produce more and more money/votes.

The ONLY way for people to get better products is either to wait for a visionary to buck the trend, or don't vote with your dollar and only pay for things you enjoyed... and yes, that means you must try it, before you buy it.

I fully support getting refunds after the fact, as these industries today are predatory.

+2 Internets to you, sir.

These reasons are why I don't shop at Wal-Mart or buy products from Coca-Cola, Kraft or Mars. Limits some of my choices but I will not *pay* a company to do things like slave labor or raping an area of its resources and then leaving the people for dead. I just won't do it, even if that means I *gasp* have to pay just a little bit more.

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zeto wrote:

I fully support getting refunds after the fact, as these industries today are predatory.

But hypothetically, does that mean I could go after GGG and get my 'support' back at any time? This is why I think it's such a messy concept, because they've already done precisely what they said they would regarding my contribution -- the store credit's there, the unique's done, the avatar's done. I suppose if they renege on the physical items I'd have some grounds, but that's a bit different, isn't it?

We'e really inching towards the idea of me being able to say, 'Hey, GGG, give me my money back because I'm not satisfied with the service I paid for!'...when that service included actual man-hours of work.

...as did the making of Diablo III...

Maybe it's a lot more clear-cut than I think. Again, this isn't really about D3 at all, not anymore. It's about the line between customer dissatisfaction being a refundable experience, and customer dissatisfaction after the fact of getting one's money's worth.

And I paid a lot more than $60. So if, say, 10-20 hours of functional gameplay is 'unsatisfactory' for a D3 player at $60, how many hours of game-play am I allowed before I can make the same claim? ;)

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CharanJaydemyr wrote:

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zeto wrote:

I fully support getting refunds after the fact, as these industries today are predatory.

But hypothetically, does that mean I could go after GGG and get my 'support' back at any time? This is why I think it's such a messy concept, because they've already done precisely what they said they would regarding my contribution -- the store credit's there, the unique's done, the avatar's done. I suppose if they renege on the physical items I'd have some grounds, but that's a bit different, isn't it?

It's completely different IMO. You didn't buy a finished game; you bought game points as more of a donation to GGG than as the purchase price of a game.

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We'e really inching towards the idea of me being able to say, 'Hey, GGG, give me my money back because I'm not satisfied with the service I paid for!'...when that service included actual man-hours of work.

I just think the concept is very different. You knew in advance that you were helping them to create their game, withouth knowing exactly what would come of it. The game itself is *FREE*, and I think that's an important distinction.

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And I paid a lot more than $60. So if, say, 10-20 hours of functional gameplay is 'unsatisfactory' for a D3 player at $60, how many hours of game-play am I allowed before I can make the same claim? ;)

But you didn't pay for the game. You paid for all the other things you mentioned, and it was an entirely voluntary thing. :)

Yes, I know, nobody forced anyone else to buy D3, but they had to in order to play it. Here, you don't have to contribute anything, not even the $10 if you wait until Open.