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Chris wrote:
We do this because of credit card fees. Smaller transactions have much larger fees. If people spend more in one go then we save money. This allows us to give you more points for those purchases.
If we wanted to be greedy then:
a) We would not have anchored the price at 10 points = $1 for all of Closed Beta (and the most popular $20 pack in Open Beta). Every single other company we found used weird ratios to try to make it confusing what things cost. Here we're happy to say that a 75 point effect is very close to $7.5.
b) We would offer more incentive for the higher packs. As it stands, it's just a few percent. We could have made it 20 points for each dollar for higher packs, but that'd reduce the value of points that Closed Beta members purchased for high packs.
Not to mention the whole free game with no pay-to-win, etc. I understand you're probably trolling me, but it's so frustrating to read this after doing literally everything we could to make it all fair.
This is what I was looking for. Thanks for the quick reply!
Last edited by sdkaylor#5506 on Jan 30, 2013, 3:18:19 PM
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Posted bysdkaylor#5506on Jan 30, 2013, 3:17:58 PM
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i also found this a little odd
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Posted byCrispBiscuit#3721on Jan 30, 2013, 4:17:22 PM
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This has been discussed in about six hundred other threads, but the "transaction fee" argument is only providing one viewpoint.
If the transaction fees on small purchases was an issue, they could have easily tacked on the fee to the price, giving something like $5.15 for 50 points instead of $5 for 46.
As it is now, they chose to use "nicer" numbers for the initial purchase (5/10/20 look nice and even, but we're not paying with cash anyway, so it doesn't matter if the total is a round number... this matters even less given that much of the community plays from outside of the US and may be subject to foreign currency conversions). Nicer to buy, harder to spend.
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Posted bypotaco#5192on Jan 30, 2013, 4:25:25 PM
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A thought: if it was $5 for 40 points, and buying it 5 times gave you a bonus 30 points, like one of those loyalty card things they get in cafes, would that be a better 'feeling' way of having (mostly) the same prices? Since it gives you the 'nicer' numbers, and is giving you something extra where currently people seem to interpret those 6 points as taking something away?
Last edited by Mark_GGG#0000 on Jan 30, 2013, 4:35:49 PM
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Posted byMark_GGGon Jan 30, 2013, 4:34:45 PMGrinding Gear Games
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I think the system is fine as it is, but it's awesome that yall are constantly trying to make everything better. In game and out. GGG!
RIP count: sideways 8
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Posted byreks88#7637on Jan 30, 2013, 4:36:48 PM
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Mark_GGG wrote:
A thought: if it was $5 for 40 points, and buying it 5 times gave you a bonus 30 points, like one of those loyalty card things they get in cafes, would that be a better 'feeling' way of having (mostly) the same prices? Since it gives you the 'nicer' numbers, and is giving you something extra where currently people seem to interpret those 6 points as taking something away?
When do we get our lost item effect back? Do you have a record of purchase stored somewhere? I lost my Curved Bent by overwritting it with another item effect.
Last edited by Dakaa#7781 on Jan 30, 2013, 4:38:04 PM
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Posted byDakaa#7781on Jan 30, 2013, 4:37:14 PM
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Mark_GGG wrote:
A thought: if it was $5 for 40 points, and buying it 5 times gave you a bonus 30 points, like one of those loyalty card things they get in cafes, would that be a better 'feeling' way of having (mostly) the same prices? Since it gives you the 'nicer' numbers, and is giving you something extra where currently people seem to interpret those 6 points as taking something away?
I bet that would do it. Successful marketing is all about playing human psychology ;)
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Mark_GGG wrote:
A thought: if it was $5 for 40 points, and buying it 5 times gave you a bonus 30 points, like one of those loyalty card things they get in cafes, would that be a better 'feeling' way of having (mostly) the same prices? Since it gives you the 'nicer' numbers, and is giving you something extra where currently people seem to interpret those 6 points as taking something away?
I think at this point, the playerbase may then complain that you're taking away 6 points from them.
Possibly if the CC fee was taxed on additionally just like a sales tax or processing fee would be. This may better aid in calming people if they still get 50 points for $5 and then have to pay an additional like 10 cent charge during checkout.
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Posted byElynole#2906on Jan 30, 2013, 4:42:31 PMAlpha Member
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Dakaa wrote:
When do we get our lost item effect back? Do you have a record of purchase stored somewhere? I lost my Curved Bent by overwritting it with another item effect.
A statement was given about this, you need to PM support regarding this concern, then they will verify that the cosmetic was bought and lost and refund you the cosmetic.
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Posted byElynole#2906on Jan 30, 2013, 4:43:22 PMAlpha Member
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Elynole wrote:
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Dakaa wrote:
When do we get our lost item effect back? Do you have a record of purchase stored somewhere? I lost my Curved Bent by overwritting it with another item effect.
A statement was given about this, you need to PM support regarding this concern, then they will verify that the cosmetic was bought and lost and refund you the cosmetic.
How long does it usually take? I've sent in my ticket yesteday.
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Posted byDakaa#7781on Jan 30, 2013, 4:44:25 PM
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