Day 7 and counting: Cannot get past character select screen: "failed to connect to instance "

small bump

still same situation - can not get past character screen.

winMTR now:

Guess I am done with bumping this thread.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 63 | 63 | 1 | 6 | 109 | 2 |
| 192.168.1.1 - 79 | 14 | 3 | 3 | 28 | 76 | 3 |
|ABTS-TN-dynamic-001.0.164.122.airtelbroadband.in - 79 | 14 | 3 | 36 | 54 | 82 | 36 |
|ABTS-TN-Static-093.227.95.61.airtelbroadband.in - 86 | 14 | 2 | 36 | 62 | 89 | 36 |
| 61.95.240.129 - 86 | 14 | 2 | 44 | 78 | 113 | 44 |
| 59.145.7.133 - 79 | 14 | 3 | 247 | 279 | 316 | 274 |
| 182.79.247.30 - 86 | 14 | 2 | 42 | 92 | 142 | 42 |
| AES-Static-122.36.144.59.airtel.in - 79 | 14 | 3 | 236 | 249 | 270 | 236 |
|te2-6.bbr01.cs01.lax01.networklayer.com.any2ix.coresite.com - 79 | 14 | 3 | 237 | 279 | 362 | 237 |
| ae19.bbr01.eq01.dal03.networklayer.com - 79 | 14 | 3 | 287 | 328 | 405 | 287 |
| ae0.dar01.sr01.dal01.networklayer.com - 79 | 14 | 3 | 285 | 334 | 425 | 285 |
| po1.fcr05.sr06.dal01.networklayer.com - 79 | 14 | 3 | 290 | 322 | 387 | 290 |
|173.192.12.44-static.reverse.softlayer.com - 79 | 14 | 3 | 284 | 346 | 468 | 284 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

"

I am travelling so am in a different location/country than I usually play from.

I try to log-in, get the message that account blocked (as different location) to check email. I check mail, unblock account.

once I log in, every char I choose (got two - one in standard, one in domination), after the window with the area name and a tip, It throws me back to log in screen. and I see the "failed to connect to instance" in the bottom left corner.

I even tried creating a new char, with same result.

I use Wifi in my current location - and have played other games in the past without issues.

Guess I wont have any POE for 2-3 weeks if I cant even enter past character list screen :-(

I did a search and couldnt find anything (other than dont use WIFI, use LAN cable - which is not an option for me)

First, lets test your connection to the instance server:

1) Open the command prompt: Start -> Run -> "cmd"
2) Input the following: "telnet 216.12.203.90 6112" and hit enter
3) Report back on the result of this command

And also:

1) Open the command prompt: Start -> Run -> "cmd"
2) Input the following: "ipconfig /all" and hit enter
3) Post the results of this command*

*To copy the contents of the console: Right-click the title bar and go to Edit -> Select All then hit the enter button.

C:\>telnet 216.12.203.90 6112
'telnet' is not recognized as an internal or external command,
operable program or batch file.


Guess the telnet syntax is wrong?



C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6205
Physical Address. . . . . . . . . : A0-88-B4-32-52-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ad96:94a7:d6db:bd0b%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, November 03, 2013 6:21:18 AM
Lease Expires . . . . . . . . . . : Monday, November 04, 2013 6:22:58 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 362842292
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-AF-71-A3-5C-26-0A-57-FD-0A

DNS Servers . . . . . . . . . . . : 10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 20:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:a9:2151:f5ff:fffd(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::a9:2151:f5ff:fffd%32(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{C96381E3-9D8E-4A70-AA51-83B1F3AC07DD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Strange. May not be available by default. Anyway, I've written a quick program to do what's required.

Download here: laserblue.org/poe.exe and again post the results.


EDIT: Note that the task is complete once the result of the connection test is done.

thanks - I am bit leery about running executables off random sites though, no offense. I am on Windows 7 if that helps.

I suspect it is some basic setting in my router which is messing it up - but I have checked everything and cant find it.

Guess I will make a post in ALL CAPS with "WTF GGG" etc in subject - seems such posts get prompt attention here :-P

"

thanks - I am bit leery about running executables off random sites though, no offense. I am on Windows 7 if that helps.

I suspect it is some basic setting in my router which is messing it up - but I have checked everything and cant find it.

Guess I will make a post in ALL CAPS with "WTF GGG" etc in subject - seems such posts get prompt attention here :-P

That's a good policy to have. You can run it through www.virustotal.com if that would ease your mind (although even that wont detect zero-day threats)

--

The problem (and similar) you're having is being experienced by many players at the moment and the root cause has yet to be identified.

Anyway, if you're running Windows 7 then you'll need to enable telnet via your Control Panel -> Programs and Features -> Turn Windows features on or off and enable Telnet Client

Thanks - enabled Telnet and here is the output: Guess the ports are closed or something? I am able to ping that IP though, if that helps.

It would seem something is indeed blocking your connection.

Do you have any anti-virus/firewall software? And have you made any exceptions for PoE within them in the past?

Also, what is the make/model of your router? (You can typically find this printed on the underside of the router)