Technical Support (Path of Exile 1) - PoE is unplayable from Greece and Italy since it was released due to lag and disconnects. - Forum

" makico wrote: Now imagine from what little I understood which is a problem between you and the Italian isp ... if so is there any chance of it being solved by you ? No, the problem is on a node before their servers, locate in Milan, and they can't do anything for that.	Posted by Noisex#4320 on Oct 31, 2013, 2:46:44 PM Quote this Post
I'm baffled by the amount of ppl that know absolutely nothing about the internet getting claims on who is to blame and who is not Not even I am 100% sure about my claims on seabone (let's say, 98%? xD) because the only way to be absolutely sure about anything is to be there, inspecting the failing hardware, but then, there are those that come here and argue about what's going wrong and how it should be fixed... Without even knowing the difference between bandwidth capacity and latency or jitter and packet loss... Or what a VPN is... It's crazy xD Anyway, i think those guys at TI Sparkle did something. It's going flawlessly right now, maybe they finally patched it up? Please check it for yourself (in-game, just to be sure), but i am on a costant 30-50ms average. Bye	Posted by ThePlash#0157 on Oct 31, 2013, 3:13:47 PM Quote this Post
" ThePlash wrote: Anyway, i think those guys at TI Sparkle did something. It's going flawlessly right now, maybe they finally patched it up? Please check it for yourself (in-game, just to be sure), but i am on a costant 30-50ms average. Bye How do your WinMTR traces look?	Posted by Drakier#1520 on Oct 31, 2013, 3:20:06 PM Valued Poster Quote this Post
Ok, having loads of disconnects, and it'sgetting annoying... As i have absolutely no idea what all this crap means, i'm just gonna copy /paste it here and hopefully someone that do know can tell me if this is good or bad :P \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.10.1 - 0 \| 331 \| 331 \| 0 \| 0 \| 3 \| 0 \| \| 129.79-160-34.customer.lyse.net - 0 \| 331 \| 331 \| 1 \| 3 \| 83 \| 1 \| \| 34.213-167-127.customer.lyse.net - 1 \| 327 \| 326 \| 0 \| 0 \| 20 \| 0 \| \| 122.213-167-127.customer.lyse.net - 1 \| 327 \| 326 \| 0 \| 4 \| 24 \| 6 \| \| 211.81-166-123.customer.lyse.net - 1 \| 327 \| 326 \| 0 \| 4 \| 27 \| 4 \| \| tengigabitethernet4-3.ar1.arn3.gblx.net - 1 \| 326 \| 325 \| 0 \| 91 \| 1435 \| 10 \| \| ae2.csr2.ARN3.gblx.net - 1 \| 327 \| 326 \| 0 \| 9 \| 39 \| 9 \| \| lag2.ar1.ARN2.gblx.net - 1 \| 327 \| 326 \| 0 \| 11 \| 29 \| 12 \| \| 4.68.70.9 - 1 \| 327 \| 326 \| 0 \| 10 \| 74 \| 10 \| \| ae-211-3601.ebr1.Berlin1.Level3.net - 1 \| 327 \| 326 \| 0 \| 108 \| 130 \| 107 \| \| ae-1-100.ebr2.Berlin1.Level3.net - 1 \| 327 \| 326 \| 0 \| 107 \| 114 \| 107 \| \| ae-27-27.ebr2.Dusseldorf1.Level3.net - 1 \| 327 \| 326 \| 0 \| 107 \| 116 \| 108 \| \| ae-45-45.ebr1.Amsterdam1.Level3.net - 0 \| 331 \| 331 \| 107 \| 108 \| 132 \| 107 \| \| ae-24-24.ebr2.Amsterdam1.Level3.net - 0 \| 331 \| 331 \| 107 \| 107 \| 122 \| 107 \| \| ae-48-48.ebr2.London1.Level3.net - 1 \| 327 \| 326 \| 0 \| 107 \| 124 \| 107 \| \| ae-43-43.ebr1.NewYork1.Level3.net - 0 \| 331 \| 331 \| 107 \| 108 \| 128 \| 107 \| \| ae-91-91.csw4.NewYork1.Level3.net - 0 \| 331 \| 331 \| 107 \| 108 \| 132 \| 107 \| \| ae-4-90.edge3.NewYork1.Level3.net - 0 \| 331 \| 331 \| 107 \| 111 \| 191 \| 107 \| \| te2-5.bbr01.tl01.nyc01.networklayer.com - 0 \| 331 \| 331 \| 107 \| 107 \| 142 \| 111 \| \| ae1.bbr01.eq01.chi01.networklayer.com - 2 \| 315 \| 311 \| 128 \| 128 \| 137 \| 128 \| \| ae20.bbr01.eq01.dal03.networklayer.com - 1 \| 327 \| 326 \| 148 \| 149 \| 202 \| 148 \| \| ae0.dar01.sr01.dal01.networklayer.com - 0 \| 331 \| 331 \| 149 \| 149 \| 174 \| 149 \| \| po1.fcr05.sr06.dal01.networklayer.com - 1 \| 327 \| 326 \| 0 \| 149 \| 182 \| 148 \| \|173.192.44.22-static.reverse.softlayer.com - 0 \| 331 \| 331 \| 148 \| 149 \| 163 \| 149 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider IGN : Elebikjepust , Geirondour	Posted by MRDeadfellow#1724 on Oct 31, 2013, 5:11:41 PM Quote this Post
" MRDeadfellow wrote: Ok, having loads of disconnects, and it'sgetting annoying... As i have absolutely no idea what all this crap means, i'm just gonna copy /paste it here and hopefully someone that do know can tell me if this is good or bad :P Your problem is unrelated to this thread. you're also tracing to the wrong address it looks like (since it's going to the US and not Amsterdam). Can you please post your own new thread with a trace that is going to eu.login.pathofexile.com (instructions can be found in the Consolidated Technical sticky post if you have problems)? Based on that trace however, I don't see anything that would cause much issues other than the latency in a few places. Your disconnects are probably more related to server stability than it is internet problems.	Posted by Drakier#1520 on Oct 31, 2013, 5:25:49 PM Valued Poster Quote this Post
Softlayer are still waiting for a response from Telecom Italia, but based on the replies in this thread it appears the packet loss issues through seabone.net have been improved. If you are being routed through seabone.net and are still experiencing packet loss please provide a new MTR including the time it was run and your public IP and I will pass it along and keep trying to get this resolved. For the other problems cropping up in this thread, e.g. disconnects followed by login queues - some of these are being caused by realm stability issues which we are actively working on, please bear with us while we get these resolved.	Posted by Thomas on Oct 31, 2013, 11:48:33 PM Grinding Gear Games Quote this Post
" Thomas wrote: Softlayer are still waiting for a response from Telecom Italia, but based on the replies in this thread it appears the packet loss issues through seabone.net have been improved. If you are being routed through seabone.net and are still experiencing packet loss please provide a new MTR including the time it was run and your public IP and I will pass it along and keep trying to get this resolved. For the other problems cropping up in this thread, e.g. disconnects followed by login queues - some of these are being caused by realm stability issues which we are actively working on, please bear with us while we get these resolved. Thank you Thomas, great news!	Posted by Ghismo#4376 on Nov 1, 2013, 4:55:59 AM Quote this Post
" Thomas wrote: Softlayer are still waiting for a response from Telecom Italia, but based on the replies in this thread it appears the packet loss issues through seabone.net have been improved. If you are being routed through seabone.net and are still experiencing packet loss please provide a new MTR including the time it was run and your public IP and I will pass it along and keep trying to get this resolved. For the other problems cropping up in this thread, e.g. disconnects followed by login queues - some of these are being caused by realm stability issues which we are actively working on, please bear with us while we get these resolved. for 2 days now the disconnects are at a minimum (although i tend to play in hours with not much traffic). as far as the node goes, it is better but still has a 40%+ packet loss here is a log running from 14:26-14:46 gmt+2 \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.254 - 0 \| 1192 \| 1192 \| 0 \| 0 \| 5 \| 1 \| \| 62.169.255.42 - 20 \| 677 \| 548 \| 21 \| 24 \| 473 \| 22 \| \| 62.169.249.253 - 0 \| 1191 \| 1191 \| 22 \| 23 \| 55 \| 22 \| \| 62.169.249.174 - 0 \| 1191 \| 1191 \| 22 \| 23 \| 41 \| 23 \| \| 195.22.193.45 - 0 \| 1191 \| 1191 \| 22 \| 24 \| 70 \| 23 \| \| te8-2.milano52.mil.seabone.net - 41 \| 456 \| 272 \| 0 \| 148 \| 2338 \| 459 \| \| 93.186.128.25 - 1 \| 1160 \| 1152 \| 55 \| 58 \| 146 \| 55 \| \|xe-0-0-0-3.r03.amstnl02.nl.bb.gin.ntt.net - 0 \| 1191 \| 1191 \| 82 \| 83 \| 104 \| 84 \| \| 81.20.69.178 - 0 \| 1191 \| 1191 \| 83 \| 85 \| 116 \| 84 \| \| ae6.dar02.sr01.ams01.networklayer.com - 0 \| 1191 \| 1191 \| 82 \| 84 \| 133 \| 84 \| \| po2.fcr01.sr01.ams01.networklayer.com - 4 \| 1056 \| 1021 \| 91 \| 99 \| 349 \| 91 \| \|37.58.67.210-static.reverse.softlayer.com - 0 \| 1191 \| 1191 \| 83 \| 86 \| 107 \| 85 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider	Posted by shroudb#3225 on Nov 1, 2013, 10:03:22 AM Quote this Post
I get crazy lag now 71% te7-1.milano52.mil.seabone.net loss my ip 95.245.167.140 at 16:00 \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \| ALICEGATE - 0 \| 297 \| 297 \| 0 \| 0 \| 11 \| 1 \| \| No response from host - 100 \| 60 \| 0 \| 0 \| 0 \| 0 \| 0 \| \|host197-67-static.41-88-b.business.telecomitalia.it - 0 \| 297 \| 297 \| 20 \| 21 \| 48 \| 22 \| \| 172.18.0.21 - 0 \| 297 \| 297 \| 21 \| 23 \| 36 \| 25 \| \| 172.19.240.181 - 0 \| 297 \| 297 \| 39 \| 41 \| 56 \| 46 \| \| bundle-ether17.milano26.mil.seabone.net - 0 \| 297 \| 297 \| 38 \| 45 \| 64 \| 42 \| \| te7-1.milano52.mil.seabone.net - 71 \| 78 \| 23 \| 0 \| 93 \| 371 \| 296 \| \| ntt-verio.milano52.mil.seabone.net - 0 \| 297 \| 297 \| 39 \| 42 \| 123 \| 40 \| \|xe-0-0-0-3.r03.amstnl02.nl.bb.gin.ntt.net - 35 \| 126 \| 83 \| 83 \| 85 \| 94 \| 85 \| \| 81.20.69.178 - 19 \| 170 \| 138 \| 129 \| 131 \| 168 \| 130 \| \| ae6.dar01.sr01.ams01.networklayer.com - 16 \| 182 \| 153 \| 129 \| 130 \| 174 \| 130 \| \| po1.fcr01.sr01.ams01.networklayer.com - 5 \| 253 \| 242 \| 73 \| 80 \| 305 \| 74 \| \| 37.58.89.9-static.reverse.softlayer.com - 24 \| 155 \| 119 \| 129 \| 130 \| 148 \| 132 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| Last edited by Scientist_#2064 on Nov 1, 2013, 11:15:46 AM	Posted by Scientist_#2064 on Nov 1, 2013, 11:13:50 AM Quote this Post
Target Name: www.pathofexile.com IP: 173.192.44.22 Date/Time: 11/1/2013 16:24:18 to 11/1/2013 16:26:44 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 30 0 0.0 0 7 0 [192.168.0.1] 2 30 0 0.0 5 11 7 3 30 0 0.0 4 17 7 4 30 0 0.0 6 18 10 5 30 0 0.0 7 18 10 6 30 0 0.0 8 22 12 7 30 0 0.0 21 31 24 8 30 5 16.7 46 56 49 bbr01.xn01.fra01.networklayer.com [80.81.194.167] 9 30 7 23.3 47 63 50 ae7.bbr02.xn01.fra01.networklayer.com [50.97.18.219] 10 30 0 0.0 45 53 47 ae1.bbr01.eq01.ams02.networklayer.com [50.97.18.216] 11 30 0 0.0 123 148 127 ae1.bbr02.eq01.wdc02.networklayer.com [50.97.18.214] 12 30 0 0.0 123 179 129 ae7.bbr01.eq01.wdc02.networklayer.com [173.192.18.194] 13 30 19 63.3 137 150 142 ae0.bbr01.tl01.atl01.networklayer.com [173.192.18.153] 14 30 0 0.0 160 175 164 ae13.bbr02.eq01.dal03.networklayer.com [173.192.18.134] 15 30 0 0.0 156 173 160 ae1.dar02.sr01.dal01.networklayer.com [173.192.18.213] 16 30 0 0.0 158 194 163 po2.fcr05.sr06.dal01.networklayer.com [66.228.118.223] 17 30 0 0.0 158 177 162 173.192.44.22-static.reverse.softlayer.com [173.192.44.22]	Posted by IceLancerSR#0218 on Nov 1, 2013, 11:27:44 AM Quote this Post