Forum Moderation severe issue

@mazul I get your point, but today, we cannot affirm that the 20 threads about legacy are dealing with different aspect of this concern. They are just all similar, with same pro/cons everywhere and it's going nowhere.
There is no interest to have several of them today unless it's clearly structured for it.
For example having 2 threads, one "Legacy Item - PvP concerns" and another "Legacy Items - Economy Concern" would make sense, but it requires moderators commitment to enforce some rules. And with this, people would continue to freely share their opinion, but not in anarchy manner like today.

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ScrotieMcB wrote:

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DestroTheGod wrote:

I think after a week or two after release GD will be boring as fuck again.

I admire your optimism.

Plus, I'm not talking about butthurt over-PC moderation, as is typically the problem. I'm talking about "you post a thread which already exists, the system stops you." Nothing more, nothing less.

Ah. Very interesting. I'm actually rereading your posts and I notice that there is no "why" associated with this system. Why do you think this system would be beneficial to the forums? :)

You are wrond dude. GGG support teams are AWESOME!
They are fast, they are polite, and they give freedom for u to say what u think *without* offending anyone.

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DestroTheGod wrote:

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ScrotieMcB wrote:

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DestroTheGod wrote:

I think after a week or two after release GD will be boring as fuck again.

I admire your optimism.

Plus, I'm not talking about butthurt over-PC moderation, as is typically the problem. I'm talking about "you post a thread which already exists, the system stops you." Nothing more, nothing less.

Ah. Very interesting. I'm actually rereading your posts and I notice that there is no "why" associated with this system. Why do you think this system would be beneficial to the forums? :)

r9k doesn't censor based off some kind of blacklist, it blocks new content based off non-originality. I believe strongly in non-censorship, but when someone's opinion has literally been said before by someone else, I'd much rather they post in the appropriate thread than create yet another OP saying the exact same crap. It's an organization thing, nothing more.

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DnAngel wrote:

You are wrond dude. GGG support teams are AWESOME!
They are fast, they are polite, and they give freedom for u to say what u think *without* offending anyone.

yes and ? does it mean that the moderation policy is adequate ? You can freely think yes, I can freely think no.
Today if I want to read opinion / or share my opinion about legacy, in which thread I have to go ? or maybe I should create mine ?

The point is not moderator involvement, it's all about moderation policy and what do you expect as structured/organized forum.

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ScrotieMcB wrote:

r9k doesn't censor based off some kind of blacklist, it blocks new content based off non-originality. I believe strongly in non-censorship, but when someone's opinion has literally been said before by someone else, I'd much rather they post in the appropriate thread than create yet another OP saying the exact same crap. It's an organization thing, nothing more.

Fair point. Then we simply must agree to disagree.

I believe that the GGG Support team do a fantastic job currently and any form of automatic action isn't necessary. Maybe I just like the human touch though :p

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NebulousFury wrote:

It would take like 25 moderators working 24 hours a day to get rid of all these posts by the middle schoolers. I consider myself a really good moderator and even I wouldn't be able to keep up with half of these.

I do, however, like the idea that was thrown around about closing the threads for the day of the patch so people can just shut their mouths until they actually know what they are talking about =D

I'll give you an example of why that is a bad idea. In a semi-recent very large patch, many players were finding it extremely slow to download. A few people posted in the forums THAT DAY that they had set up torrents of the patch.

These torrents helped out a lot of people and GGG was ok with them. A lot of players would not have known about them with your proposed policy.

The few days surrounding a patch are critical times for the forum to be up.

Yes, it is noisy (lots of posts), and yes a lot of people are guessing or just plain wrong.

Part of real life is learning to separate information from the background chatter. It isn't and shouldn't be GGG's or the moderators jobs to do something our brains are hard wired for.

Further, many of the people posting on the days surrounding a big patch launch might be posting for the very first time.

Why should we stomp on their enthusiasm?

If experienced players give new players assistance in the forums, we will have a much better community.

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Malone wrote:

Hello,

Not sure it's the right place for it and I am not sure how much time moderator can spend on forum but hell,

why :

- they allow to be opened dozens of thread treating the same exact issue ? ( ex Legacy or SFL )

- they allow multiple troll thread ( ex "Hey the game is dead , isnt it ? " )
- they allow AW thread ( ex "hey I create this thread to inform you that I don't go Eternal because my build is nerfed badly " )

Personnal attacks are moderated on report but well, this is not 100 % of what we expect from moderators. You should do MORE to keep this forum something usefull.


Right now, this forum become unreadable and shit because pretty nothing is moderated, it's just a mess.

Let me start out by saying that I empathize with people trying to read the forums currently and find what they want. I respect your opinion on the matter, but I disagree with your assessment of it. This is why:


Moderation wouldn't begin to address the perceived problem without GGG committing serious resources.



Firstly, many people probably don't know about multiple threads on the same topic being an issue.

As an example, IIRC, there is already another thread on forum moderation which makes this thread violate the rules.


Secondly, players may not know if there is an existing thread (don't get me started on the PoE's weak sauce search function). Even if they use Google, it may return too many results, and if those results are in multiple threads, then which one should they post in?


Thirdly, it would require several dedicated moderators. Automation would either kill or relocate many useful posts or miss them entirely. This is especially true if people consciously tried to get around the automation.

As an example, let's say they nerfed The Goddess Scorned from open beta to 1.0 and a player wanted to know if a legacy version of the Goddess Bound would get the new 1.0 mods or the open beta mods when the player completed the vendor recipe. If the player mentioned "Legacy" in their post about legacy Goddess Bound, then the so called automation would move their thread into a legacy QQ thread.

As for getting around automation - just look at spam filters and how they fail to work without enough input. Intentional trolls can create all sorts of accounts and ways around such filters. Trying to squelch them only feeds them.


There is a reason for the "do not feed the trolls" line, and a forum that wants peace and quiet should learn that rule very well.

Lastly, "this forum become unreadable and shit because pretty nothing is moderated" is patently false. Almost any forum that experiences a massive surge of posting is going to be messy and tough to follow what is going on. For example, according to Google, POE had well over 4,000 posts in the past 24 hours.

Even if those were divided into 40 nicely organized threads, it would be a lot to follow.

If half those posts were on one topic, then I wish you good luck on your new career of wading through 2,000 posts a day to stay abreast of an issue.

Again, according to Google, there were a little over 20K posts in the past week - so just under 3K posts a day, and 34,000 in the past month (a little over 1K per day). If you go back a whole year, its 162,00+ posts, which equates to roughly 440 posts per day.

That means the last 24 hours were 10 times as busy as usual for posting.

That's why it is tough to follow the forums now, not because of a lack of moderation.

There is probably a way to make it easier for new players to find the proper section and possibly thread to post their comments in. Something like that would help and only require a modicum of GGG's time.

In the meantime, let's all take a deep breath (unless a posion arrow cloud just landed near you) and have a bit of patience.

GGG could set up some dedicated "Legacy" threads - maybe one for complaints and one for "suggestions". But, really unless a topic gets way out of hand, it doesn't need heavy moderation.


At least IMO, YMMV.

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DalaiLama wrote:

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NebulousFury wrote:

It would take like 25 moderators working 24 hours a day to get rid of all these posts by the middle schoolers. I consider myself a really good moderator and even I wouldn't be able to keep up with half of these.

I do, however, like the idea that was thrown around about closing the threads for the day of the patch so people can just shut their mouths until they actually know what they are talking about =D

I'll give you an example of why that is a bad idea. In a semi-recent very large patch, many players were finding it extremely slow to download. A few people posted in the forums THAT DAY that they had set up torrents of the patch.

These torrents helped out a lot of people and GGG was ok with them. A lot of players would not have known about them with your proposed policy.

The few days surrounding a patch are critical times for the forum to be up.

Yes, it is noisy (lots of posts), and yes a lot of people are guessing or just plain wrong.

Part of real life is learning to separate information from the background chatter. It isn't and shouldn't be GGG's or the moderators jobs to do something our brains are hard wired for.

Further, many of the people posting on the days surrounding a big patch launch might be posting for the very first time.

Why should we stomp on their enthusiasm?

If experienced players give new players assistance in the forums, we will have a much better community.

I wish I could upvote this post reddit style.