Technical Support (Path of Exile 1) - can't pass first loading screen after 3.14.3 - Forum

Sorry, that DXDiag output is a big ol' mess. And I suspect the reason behind us getting hung out to dry is because they're ahead of us, timewise, and might not really do anything about it until their work week resumes.	Posted by Jaguarjp#2740 on Jul 9, 2021, 7:55:58 PM Quote this Post
" Jaguarjp wrote: --------------- Display Devices --------------- Card name: Intel(R) HD Graphics 530 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_8086&DEV_1912&SUBSYS_06BA1028&REV_06 Device Status: 0180200A [DN_DRIVER_LOADED\|DN_STARTED\|DN_DISABLEABLE\|DN_NT_ENUMERATOR\|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 16455 MB Dedicated Memory: 128 MB Shared Memory: 16327 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.647461,0.333984), Green(0.284180,0.607422), Blue(0.151367,0.071289), White Point(0.313477,0.329102) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: ASUS VE278 Monitor Id: ACI27F6 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: Displayport External Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5f0421f78ff0cab8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5f0421f78ff0cab8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5f0421f78ff0cab8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_5f0421f78ff0cab8\igd12umd64.dll Driver File Version: 26.20.0100.8142 (English) Driver Version: 26.20.100.8142 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.1 Hardware Scheduling: Supported:False Enabled:False Graphics Preemption: Triangle Compute Preemption: Thread Miracast: Not Supported by WiFi driver Detachable GPU: No Hybrid Graphics GPU: Integrated Power P-states: Not Supported Virtualization: Not Supported Block List: DISABLE_HWSCH Catalog Attributes: Universal:False Declarative:False Driver Attributes: Final Retail Driver Date/Size: 4/10/2020 8:00:00 PM, 1435920 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B78E66-5A52-11CF-566C-DE26BDC2D735} Vendor ID: 0x8086 Device ID: 0x1912 SubSys ID: 0x06BA1028 Revision ID: 0x0006 " Jaguarjp wrote: Sorry, that DXDiag output is a big ol' mess. And I suspect the reason behind us getting hung out to dry is because they're ahead of us, timewise, and might not really do anything about it until their work week resumes. Pretty sure you dont have latest driver https://downloadcenter.intel.com/product/88345/Intel-HD-Graphics-530 This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong? quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature	Posted by neohongkong#0222 on Jul 9, 2021, 8:02:07 PM Quote this Post
" Jaguarjp wrote: Sorry, that DXDiag output is a big ol' mess. And I suspect the reason behind us getting hung out to dry is because they're ahead of us, timewise, and might not really do anything about it until their work week resumes. No software company in the known world would take time off before or after a major update. I've been a gamer for a long time and every company knows that all heck will break loose due to a major update because something is bound to get broken. You can almost always count on 1 or 2 hotfixes coming out quickly after a major patch gets released. Well... Good companies get their hotfixes out anyway. Truly great companies have ways of rolling back updates in the event that MAJOR ISSUES surface. This was a major "performance overhaul patch" so someone should have expected something to go wrong. GGG has been running POE since 2013. That's a long time to learn and I figured that when I returned to this game I would see an improvement to GGG in comparison to when I stopped playing in 2016.	Posted by edwardanp#5589 on Jul 9, 2021, 8:02:48 PM Quote this Post
GGG allow troll alt account to post is a biggest mistake This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong? quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature	Posted by neohongkong#0222 on Jul 9, 2021, 8:03:39 PM Quote this Post
I had literally just updated my drivers today, but instead of getting them from the Intel website, I got them from the Dell website. OOPS! Gonna try the drivers from the Intel website, because they are MUCH newer than the most recent one from the Dell website for my model. Thanks!	Posted by Jaguarjp#2740 on Jul 9, 2021, 8:39:37 PM Quote this Post
" Jaguarjp wrote: I had literally just updated my drivers today, but instead of getting them from the Intel website, I got them from the Dell website. OOPS! Gonna try the drivers from the Intel website, because they are MUCH newer than the most recent one from the Dell website for my model. Thanks! This is common problem for Dell/HP or ASUS or whatever. This is called product "end of life" and force people to believe their hardware is too old This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong? quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature	Posted by neohongkong#0222 on Jul 9, 2021, 8:41:02 PM Quote this Post
That was my plan but sadly the drivers from Intel's site wouldn't install on the Dell (Which has the latest available from Dell). Any way to jump that fence and force install them?	Posted by FritzDaKatatat#2909 on Jul 9, 2021, 8:56:33 PM Quote this Post
You use this to detect the right version or else? https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html If it is locked by Dell. Either you may need clean install windows or really need to buy a Nvidia or AmD graphic card. This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong? quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature	Posted by neohongkong#0222 on Jul 9, 2021, 9:07:19 PM Quote this Post
" FritzDaKatatat wrote: That was my plan but sadly the drivers from Intel's site wouldn't install on the Dell (Which has the latest available from Dell). Any way to jump that fence and force install them? If you find a work around please let me know. I have a HP and I went in today and triple checked to make sure that I have all updated drivers from both Windows Update and HP too. I tried to go to the INTEL Site too and do one last check but it gave me an error message stating that it's locked and has to be downloaded from HP but I know, according to HP, that all my drivers are up to date. EDIT: The FILE SIZES on INTEL are roughly the same as the one's I downloaded through HP. HP Files were slightly larger. Last edited by edwardanp#5589 on Jul 9, 2021, 9:11:13 PM	Posted by edwardanp#5589 on Jul 9, 2021, 9:08:47 PM Quote this Post
I had this problem a couple days ago. they issued a hotfix and the game ran fine, better than it had in a while then this friday i start the game, another patch installs, and now i am back to the damned grinding gears again. silly me for praising you for fixing your crap earlier in the week. I WISH I COULD BLOCK UPDATES LIKE I CAN IN WINDOWS.	Posted by k3m15a#5328 on Jul 9, 2021, 9:14:13 PM Quote this Post