Technical Support - Problems in Washington Datacenter? - Forum

I see a lot of people testing against wdc-m.speedtest.pathofexile.com, and I'm curious why... GGG's troubleshooting document (https://www.pathofexile.com/forum/view-thread/361292) recommends to test against the gateway you're trying to connect to. I had problems around the time OP did, but they resolved in about 2 hours and DC has been stable for me ever since. Here's my trace to wdc.login.pathofexile.com: " \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| x - 0 \| 125 \| 125 \| 0 \| 0 \| 4 \| 0 \| \| x - 0 \| 125 \| 125 \| 7 \| 10 \| 14 \| 9 \| \| x - 0 \| 125 \| 125 \| 8 \| 10 \| 13 \| 9 \| \| 68.87.129.198 - 0 \| 125 \| 125 \| 7 \| 9 \| 13 \| 10 \| \| 96.108.111.89 - 0 \| 125 \| 125 \| 9 \| 15 \| 33 \| 16 \| \|ae-14-ar01.capitolhghts.md.bad.comcast.net - 0 \| 125 \| 125 \| 10 \| 14 \| 48 \| 11 \| \|be-33657-cr02.ashburn.va.ibone.comcast.net - 0 \| 125 \| 125 \| 13 \| 15 \| 20 \| 13 \| \|be-10130-pe04.ashburn.va.ibone.comcast.net - 0 \| 125 \| 125 \| 12 \| 15 \| 18 \| 16 \| \| as2906-c-3.sanjose.ibone.comcast.net - 0 \| 125 \| 125 \| 13 \| 21 \| 58 \| 13 \| \| 172.65.243.154 - 0 \| 125 \| 125 \| 12 \| 13 \| 17 \| 15 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider As an aside... what weird routing that I would go to San Jose for the penultimate hop...	Posted by unsmith on Aug 7, 2019, 11:53:50 PM Alpha Member Quote this Post
Don't run traces on the login server addresses. They're all behind Cloudflare, so all you're going to get is your closest Cloudflare edge. I've had a close look into this and have been running connectivity tests to the Washington D.C. gateway today, but I am unable to find anything seriously amiss. The only thing I can see is some intermittent spikes in latency close to RR/TWC (in the 80ms range).	Posted by Fitzy_GGG on Aug 8, 2019, 12:47:06 AM Grinding Gear Games Quote this Post
What would be correct then to test against? Can someone update https://www.pathofexile.com/forum/view-thread/361292 with current information?	Posted by unsmith on Aug 8, 2019, 8:59:59 AM Alpha Member Quote this Post
" Fitzy_GGG wrote: Don't run traces on the login server addresses. They're all behind Cloudflare, so all you're going to get is your closest Cloudflare edge. I've had a close look into this and have been running connectivity tests to the Washington D.C. gateway today, but I am unable to find anything seriously amiss. The only thing I can see is some intermittent spikes in latency close to RR/TWC (in the 80ms range). Ty Fitzy. Seems to have improved post 3.7.4c. No longer shooting up to 250-500ms just sitting in my hideout in Washington. Steady 24-36ms.	Posted by DoomCloud on Aug 8, 2019, 11:11:37 AM Quote this Post
" unsmith wrote: What would be correct then to test against? Can someone update https://www.pathofexile.com/forum/view-thread/361292 with current information? This is the current guide: https://www.pathofexile.com/forum/view-thread/1377789	Posted by Fitzy_GGG on Aug 8, 2019, 5:27:19 PM Grinding Gear Games Quote this Post
" Fitzy_GGG wrote: " unsmith wrote: What would be correct then to test against? Can someone update https://www.pathofexile.com/forum/view-thread/361292 with current information? This is the current guide: https://www.pathofexile.com/forum/view-thread/1377789 The issue isn't resolved, still getting lag spikes just sitting in my hideout.	Posted by DoomCloud on Aug 8, 2019, 7:53:03 PM Quote this Post
Those values don't actually seem to continue to the end of the trace, so I don't think they are the cause here (those routers likely have ICMP packets at a low priority). I don't think the problem is showing up in the troubleshooting information captured.	Posted by Fitzy_GGG on Aug 8, 2019, 8:04:38 PM Grinding Gear Games Quote this Post
" Fitzy_GGG wrote: Those values don't actually seem to continue to the end of the trace, so I don't think they are the cause here (those routers likely have ICMP packets at a low priority). I don't think the problem is showing up in the troubleshooting information captured. The "--tcp" flag in the mtr command tells mtr to use TCP packets rather than ICMP to generate the report. Last edited by DoomCloud on Aug 8, 2019, 8:07:47 PM	Posted by DoomCloud on Aug 8, 2019, 8:06:17 PM Quote this Post
Okay - the latency still does not propagate to the end.	Posted by Fitzy_GGG on Aug 8, 2019, 8:07:54 PM Grinding Gear Games Quote this Post
I am having the same issue. I am in Texas and 3 to 5 days ago I was getting extreme lag spikes connecting to the Texas server. So bad that I would time out moving from zone to zone. I then tried DC and while I did not get the time outs, the lag spikes were evident, better than nothing I suppose. I went back to the TX server today and the lag spikes are almost unplayable. I am going to try the CA server this evening. Last edited by Synjyn on Aug 8, 2019, 10:06:10 PM	Posted by Synjyn on Aug 8, 2019, 10:01:05 PM Quote this Post