Account Banned for being Disabled?

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Kiss_Me_Quick wrote:

I'm not surprised how many mouth breathers comment on how ToS are omnipotent when it comes to decision making. No they fucking aren't. Rules cannot exist without exceptions; this applies for every respectable environment and entity.

First of all, GGG does make exceptions. Saying they don't is fairly unfair. Those are via case by case basis and have to be reviewed manually. That takes time, someone knowing the topic and mistakes happen. It's fairly hard to involve every disability into ToS. They are large enough as-is, if you would write every eventuality into them then you would need to be a laywer to even understand them, as well as taking off 2 years from work to have the time to read through them.

Also, many here are saying 'He should have asked beforehand' rather then doing it simply without being allowed to. Hence... how should GGG know his situation? It's his own fault.

I'm all for exceptions in the right direction, as well as properly reviewing which programs will be used to make it happen. That doesn't mean - as he is a special case - he'll be able to start through right away. A few extra hurdles have to be handled before it will work... hurdles he didn't take, therefore ban. Rightfully so even.

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HanSoloDK wrote:

US law doesn't apply to a NZ company that has an free online gaming platform....

It does, they have to comply to the terms of the country they're offering their service in.

Law in the internet is fairly... garbled to say the least. And not very transparent.

ffs, this guy is even implying that the ADA applies to cheating software.

amazing.

always. wrong.

Erg, the dismissive finality of that support reply is gross, especially in response to a polite, earnest, and entirely reasonable query.

Accessibility in games needs to be given much more attention across the board. You can do better than this, GGG.

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GusTheCrocodile wrote:

Erg, the dismissive finality of that support reply is gross, especially in response to a polite, earnest, and entirely reasonable query.

Accessibility in games needs to be given much more attention across the board. You can do better than this, GGG.

I would very heavily argue about that.

How much does a color-blind mode cost? Not all too much, unless you got a huge ton of effects which are overlapping and hard to distinguish then.

What do you think would an integrated software cost to enable people without... let's say a thumb to play properly? How far will you go? How much money and development potential will you sacrifice for that effort?

It's the same as complaining about going to an opera as a deaf person and not having someone there to do sign-language for everything presented. It's just not feasable and the number of people affected is just too small of a sample size.
I know, it sucks, but it would cost money better spend elsewhere... like fixing the game-mechanics and missing QoL features, as well as optimizing the game finally again.

“Just not feasible” for the world’s largest games company to do better on accessibility. Right.

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GusTheCrocodile wrote:

“Just not feasible” for the world’s largest games company to do better on accessibility. Right.

"accessibility"

That is indeed a word I used, yes.

that's the joke.gif

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GusTheCrocodile wrote:

“Just not feasible” for the world’s largest games company to do better on accessibility. Right.

It's the same issue as the wonderful 'upload-filter' from Youtube. It cost over 100 million dollar and it has the ability to filter out 0,1% of the problems regarding coypright... while messing up valid videos as well.

The same goes for highly specialized software - which already is fairly expensive unless some nice people have done it via open-source - while probably using specialized input-hardware - which doesn't have an international norm right now - all integrated into a single game.
You'll have to re-do it for every different case. There's a TON of variable programs out there trying to half-way decently handle the needs of those people. Implementing all of those would simply not be realistic in the least.

So, you might now go 'but he already has external programs at hand!' Ok.. sure. Then let's take a look at those, aha! He got banned because the automatic system detected 'oh shit, some non-sanctioned data-flow is happening, let's auto-ban this guy!'. So, you either have to re-do the safety-protocol to not ban users of those program anymore, right?
Well.. would be, though what if someone who isn't disabled uses the same programs, just to add voice-input over their already existing and fully functioning hands into the game, doing several things at the same time? - which is a reason for banning, though also the only way someone who is disabled could handle the content presentet.

That's the issue, you can't discern it anymore then. Which then would need someone who looks at that specific case, seeing if the person is actually disabled and making sure only this person is using this method on this computer. So only the account in conjunction with the computer used could then be to play the game for him. Fairly expensive for someone who'll probably pay 50-100 dollar into the game... maybe? Might?
And who says nobody would still not mess with the system, asking a good friend who's disabled to write to GGG follow through the process and then leave again as his friend plays with all the extra stuff others aren't allowed to use?

The situation isn't 'oh, they have money, they should do it'. No, they are also a business, and a business has to make sure to please their core-audience first, then everyone else. GGG is bad enough at doing that since a few leagues already, don't overwhelm them even further.

I know refusing to discuss anything but extremes makes it easier for you to make things sound expensive, but to be clear, I haven’t said anything about “highly specialised software”, and would never recommend putting algorithms in charge of disability services of any kind. All GGG have to do here get the people they already employ to unban accounts that have an accessibility reason to be using such software. There’s no vast new expenditure involved.