Sao Paulo Server latency

After the "unnexpected disconnection" thing the game started to feel weird too, repeating actions and not responding to actions.
For example, I attack once and the game registers two or more attacks. The mobs still get hit but I only clicked once.

MTR isn't showing anything past my ISP and before the last hop, also the last hop is getting losses.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 315 | 315 | 0 | 0 | 1 | 0 |
| fttx.cable-1771227.predialnet.com.br - 0 | 315 | 315 | 0 | 1 | 28 | 0 |
| 192.168.28.35 - 0 | 315 | 315 | 0 | 1 | 27 | 1 |
| 189001131001.usr.predialnet.com.br - 0 | 315 | 315 | 1 | 1 | 31 | 1 |
| No response from host - 100 | 64 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 64 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 64 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 64 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 64 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 64 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 64 | 0 | 0 | 0 | 0 | 0 |
| 177.54.148.19 - 13 | 211 | 185 | 10 | 12 | 33 | 10 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

"
Fitzy_GGG wrote:
"
Completed 21 ChallengesDEvil27 wrote:
Come on, just make a new gateway here in South America. You can not avoid this kind of thing to happens here, or in any server. We should have a second choice of gateway here, instead of having to play in DC or Texas with a latency of 180+.

North America has 3 gateways, Europa has 5, Singapore and Australia isn't that far from each other. Why South America can't have another playable choice for when shit happens with the only gateway we got?


I'm open to suggestions for server hosts. There aren't many that have English support and offer dedicated server hosting at a reasonable price.

Our current hosting partner has remarked that they are trying to find other viable options in South America but are running into frustrating issues.


Is there any kind of documentation about the infrastructure you guys need?
"
Fitzy_GGG wrote:
"
Completed 21 ChallengesDEvil27 wrote:
Come on, just make a new gateway here in South America. You can not avoid this kind of thing to happens here, or in any server. We should have a second choice of gateway here, instead of having to play in DC or Texas with a latency of 180+.

North America has 3 gateways, Europa has 5, Singapore and Australia isn't that far from each other. Why South America can't have another playable choice for when shit happens with the only gateway we got?


I'm open to suggestions for server hosts. There aren't many that have English support and offer dedicated server hosting at a reasonable price.

Our current hosting partner has remarked that they are trying to find other viable options in South America but are running into frustrating issues.


Hi Fitzy,

Sorry for all the trouble regarding the servers, we know this is no more fun for you than it is for us, but I do hope you understand our frustration when we can't seem to play the game we so much love and have (some of us) supported with money for quite a while now.
Having said that, and emphasizing on the fact that I know close to nothing about servers, I do know that being GGG 80% owned by Tencent (approximately), what you could do is to use another server that Tencent owns somewhere else.
I only know about Chile, because i'm from here, but I have knowledge that Tencent has the League of Legends -Riot- server here (I get about 7ms playing LoL). Also, not owned by Tencent, but when playing through steam, some games I get 5ms (CS-GO), but that may be different given that its steam.

Anyway, I'm not saying put the server in Chile because obviously that benefits us more than the rest probably and you have to consider the geographical distribution of people playing in the discussed region, but I though I could share my thoughts on the matter and maybe hope to help you.

P.S: Sorry in advance if I made any grammar mistakes..

https://puu.sh/BEEdG/3c15992f9c.jpg

SAME PROBLEM !!!! WHEN FIXED !??? PROXY BR IS A SHIT
Unplayable now, 175-300 ms

"
Completed 30 Challengeskorn3957 wrote:
Unplayable now, 175-300 ms


208.51.134.130 is on your ISP side of things. That jump is causing issues for you. Ignoring the fact that you have 3 jumps with packet loss, again, on your ISP side.


I want to thank GGG today because at least for me the connection seems to be very stable. On both sides. I'm playing from Argentina using Arnet with 50ms with no many lag spikes with 1mbps connection :)
Last edited by MinDokan on Oct 2, 2018, 10:30:52 PM
"
Completed 18 ChallengesMinDokan wrote:
"
Completed 30 Challengeskorn3957 wrote:
Unplayable now, 175-300 ms

208.51.134.130 is on your ISP side of things. That jump is causing issues for you. Ignoring the fact that you have 3 jumps with packet loss, again, on your ISP side.


I want to thank GGG today because at least for me the connection seems to be very stable. On both sides. I'm playing from Argentina using Arnet with 50ms with no many lag spikes with 1mbps connection :)


That node is multiple providers removed from our server host. I will raise this with them, but it they will only be able to attempt to contact that party.

Also - I don't see any actual packet loss on that MTR output. It looks like the problem is extra latency being added.
"
Completed 23 Challengesaeisen wrote:


Hi Fitzy,

Sorry for all the trouble regarding the servers, we know this is no more fun for you than it is for us, but I do hope you understand our frustration when we can't seem to play the game we so much love and have (some of us) supported with money for quite a while now.
Having said that, and emphasizing on the fact that I know close to nothing about servers, I do know that being GGG 80% owned by Tencent (approximately), what you could do is to use another server that Tencent owns somewhere else.
I only know about Chile, because i'm from here, but I have knowledge that Tencent has the League of Legends -Riot- server here (I get about 7ms playing LoL). Also, not owned by Tencent, but when playing through steam, some games I get 5ms (CS-GO), but that may be different given that its steam.

Anyway, I'm not saying put the server in Chile because obviously that benefits us more than the rest probably and you have to consider the geographical distribution of people playing in the discussed region, but I though I could share my thoughts on the matter and maybe hope to help you.

P.S: Sorry in advance if I made any grammar mistakes..



Riot and Tencent are not operationally the same organisation. Tencent do run their own server offerings, but they don't have anything in South America.

I'm currently looking at options in Argentina, as players from that country make up the second largest group of players using the gateway, after Brazil.
"
Completed 6 Challengesdanilomaldito wrote:


Is there any kind of documentation about the infrastructure you guys need?


We run mostly servers running Xeon E3 processors + 32GBs of memory.
"
Fitzy_GGG wrote:
"
Completed 6 Challengesdanilomaldito wrote:


Is there any kind of documentation about the infrastructure you guys need?


We run mostly servers running Xeon E3 processors + 32GBs of memory.


I think that amount is little for the demands of the server today. the weekends become unplayable by the number of people who connect. In fact, my own computer has 32GB of memory...

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