Sao Paulo Server latency

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Completed 16 Challengesleoass wrote:
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Fitzy_GGG wrote:
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Completed 6 Challengesdanilomaldito wrote:


Is there any kind of documentation about the infrastructure you guys need?


We run mostly servers running Xeon E3 processors + 32GBs of memory.


I think that amount is little for the demands of the server today. the weekends become unplayable by the number of people who connect. In fact, my own computer has 32GB of memory...


What evidences do you have to claim that 32 GBs is not enough? You have no idea what you're talking about lol, you need to analyze the system's memory usage through a couple days to say anything about that, which I very much doubt you can do. You can't just say "look there is a lot of stuff to do so 32 gigs is little hur dur". The only people who can say that 32GBs is enough or not is GGG and I doubt they would use 32GB if it wasn't enough.


Now to the topic. The server really is at a deplorable state. I have already lost a few uber lab runs, a couple of high value maps, and nearly died quite a bunch of times because of random DCs.
Fitzy, I have two suggestions:
- Would it be viable to open a new gateway nearby, preferably in another country? And I mean, as in keeping them both, perhaps downscaling one of them a little, to help cover the costs of the other one.
- How difficult would it be to, instead of DCing a player, try to switch gateways beforehand? Doesn't seem to be a complicated solution to the client side -- can't reach server, try another one. Just like when you join a party and go to an instance in another realm, but that swap would happen on the fly. Latency would go up, but in my opinion that is better than disconnecting someone.

The second one requires some effort because it would need client network modifications but I believe it would improve QoL a lot for a bunch of players on unstable realms, not just Brazil.
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Completed 16 Challengesleoass wrote:
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Fitzy_GGG wrote:
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Completed 6 Challengesdanilomaldito wrote:


Is there any kind of documentation about the infrastructure you guys need?


We run mostly servers running Xeon E3 processors + 32GBs of memory.


I think that amount is little for the demands of the server today. the weekends become unplayable by the number of people who connect. In fact, my own computer has 32GB of memory...


We have a large number of these.
R.I.P. Sao Paulo (tried another gateway and works fine):

IGN: You_profit_tree_fiddy
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Fitzy_GGG wrote:
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Completed 23 Challengesaeisen wrote:


Hi Fitzy,

Sorry for all the trouble regarding the servers, we know this is no more fun for you than it is for us, but I do hope you understand our frustration when we can't seem to play the game we so much love and have (some of us) supported with money for quite a while now.
Having said that, and emphasizing on the fact that I know close to nothing about servers, I do know that being GGG 80% owned by Tencent (approximately), what you could do is to use another server that Tencent owns somewhere else.
I only know about Chile, because i'm from here, but I have knowledge that Tencent has the League of Legends -Riot- server here (I get about 7ms playing LoL). Also, not owned by Tencent, but when playing through steam, some games I get 5ms (CS-GO), but that may be different given that its steam.

Anyway, I'm not saying put the server in Chile because obviously that benefits us more than the rest probably and you have to consider the geographical distribution of people playing in the discussed region, but I though I could share my thoughts on the matter and maybe hope to help you.

P.S: Sorry in advance if I made any grammar mistakes..



Riot and Tencent are not operationally the same organisation. Tencent do run their own server offerings, but they don't have anything in South America.

I'm currently looking at options in Argentina, as players from that country make up the second largest group of players using the gateway, after Brazil.


Any ETA? me and my entire guild quit the game already and will be good to know when you want open a new server.

When brazil was doing ok we play in predictive at 130ms from Argentina
"This Is A Buff" (Bex_GGG august 30, 2016)
It's jumping from 16 to 255 ping doing maps now...
Working rly bad...again..
having 130+ms on Sao Paulo Gateway
hope this helps somehow (https://pastebin.com/4U77FGuG)
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Fitzy_GGG wrote:
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Completed 21 ChallengesDEvil27 wrote:
Come on, just make a new gateway here in South America. You can not avoid this kind of thing to happens here, or in any server. We should have a second choice of gateway here, instead of having to play in DC or Texas with a latency of 180+.

North America has 3 gateways, Europa has 5, Singapore and Australia isn't that far from each other. Why South America can't have another playable choice for when shit happens with the only gateway we got?


I'm open to suggestions for server hosts. There aren't many that have English support and offer dedicated server hosting at a reasonable price.

Our current hosting partner has remarked that they are trying to find other viable options in South America but are running into frustrating issues.


Out of curiosity, why don't you just hire someone who speaks fluent portuguese/english to fully translate/interpret communication between these brazilian hosts that don't offer english support? Or maybe hire someone from this area in Brazil that speaks both languages. Seems to me that being limited by language is not ideal.
I'd be more than happy to help (with the translation/interpretation, I don't have much technological knowledge in this area) if it meant having stable servers on the long run.

That being said, the last 3~4 days have been perfect for me, I've been playing HC on predictive without a single spike. Not sure what happened/changed, but I'm glad it did. Good job Fitz.

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Completed 26 Challengesgabrieltaets wrote:

- Would it be viable to open a new gateway nearby, preferably in another country? And I mean, as in keeping them both, perhaps downscaling one of them a little, to help cover the costs of the other one.


If you downscale one, the problem will persist anyways. If brazilian servers are shit everyone will move on to whatever new 'downscaled server' they open in Argentina/Chile and they won't be able to support it -> start crashing/lagging probably.
Last edited by viniciusxis on Oct 5, 2018, 10:39:46 AM
Another uber lab run lost, because of YOU GGG. You uys are bad. FU all.
Unplayable garbage

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