Developer Interview - Rachel - Customer Support
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It's her, she's the one that isn't returning your tickets BURN HER!
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I've had multiple conversations with GGG support staff. All of them have been fabulous and their replies both prompt and courteous. Kudos to Rachel and her team.
"Gratitude is wine for the soul. Go on. Get drunk." Rumi
US Mountain Time Zone |
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FREE TOUCAN REEEEEEEEEEEEEEEEEE
GGG banning all political discussion shortly after getting acquired by China is a weird coincidence.
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Rip toucan
Rip cake cake cake |
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▄▀▀░░░░░░░▐░▀██▌ ▄▀░░░░▄▄███░▌▀▀░▀█ ▄█░░▄▀▀▒▒▒▒▒▄▐░░░░█▌ ▐█▀▄▀▄▄▄▄▀▀▀▀▌░░░░░▐█▄ ▌▄▄▀▀ ▌░░░░▄███████▄ ▐░░░░▐███████████▄ ▐░░░░▐█████████████▄ ▀▄░░░▐██████████████▄ ▀▄▄████████████████▄ █▀██████▀▀▀▀█▄ le ▄▄▀▄▀ ▀██▀▀▀▄▄▄▀█ toucan ▄▀▀▀▀▀ ██▌ will ▄▀▄▀ live ▄▄██▀ https://www.youtube.com/user/PeipeMasta
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All hail the Queen of Padlocks!
Spoiler
Hi Rachel!
 Just a lowly standard player. May RNGesus be with you.
Stop trying to make people play the game like you do. If they don't enjoy it how about just leave it at that? |
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Rachel be like
 Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support. Last edited by Sarno#0493 on Apr 14, 2017, 12:31:40 AM
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"  Need some help? Contact us at support@grindinggear.com
Queen of Padlocks   | |
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Rachel, I must ask you.
What's the dumbest question you've ever gotten from someone? Lavender or Leave.
PvPresident, 2016 // You'd better run. “EA is fine” -relith |
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Support and QA are not developers in the classic sense, right? Is this a feature? :p
And that is not ment to take anything away from either side. Developers come up with amazing solutions. The support has to deal with the amazing solutions created by somebody else. While developers need inspiration and creativity, support needs patience and empathy. My personal question for the PoE support team: How many times do you do the classic answer of: "Sir, have you tried turning it off on and again?" per day? The amount of problems fixed by a client restart is amazing and even a person who should know how to fix it forgets every now and then. Sorry for the long post. In the unlikely event of a short post. There sure is something I should feel sorry about anyway.
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