Developer Interview - Rachel - Customer Support

lol, you guys are simply great.
I've asked for tons of name changes and I'm always so surprised to hear back from support in as little as 5-10 minutes. This is shocking, especially for such a huge game.

You guys keep up that great work and spirit, and I promise...



EVERYONE GETS A GIF!
"Your grandchildren will awaken screaming in memory of what I utter today!"
- Path of Exile, Legacy Whispers of Doom Keystone
Toucan is dead and gone, and seagull took his place.


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"
Ultimakami wrote:
I haven's get any Ex or key drop this league. I'm 91. Queen Rachel! Please bless me!


How though I have 2 90's and I have found 3 keys and about 5 ex by now? I must be really lucky or something then.
"
Marxone wrote:
On global chat you can spam and praise Hitler all you want, but once you type an n-word and you get 24 hours mute. I guess U.S. feels are more important than German or Austrian laws.


lol. that's hilarious.

"
Sofunk wrote:
Toucan is dead and gone, and seagull took his place.


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what a beautiful bird :)

"
Crasss wrote:
Look, im sorry but i don't think anyone really cares about who the support guys are, They should be in the background, silently, fixing shit. You know?

Im sure Rachel is a great gal though. You might as well do one with the cleaning lady, too.


why not. cleaning lady next then :)
Last edited by kompaniet on Apr 17, 2017, 11:33:15 AM
Can someone ask Rachel why steam players can't log in?
"


PS: Implying that people are stalkers is never a good way to approach them.


Sounds like something a stalker would know ;)
“ I'm going to build my own Wraeclast with blackjack and hookers. In fact forgot about Wraeclast and the blackjack. Ah screw the whole thing. ” - Exile Bender

(╯°□°)╯︵ ┻━┻

My friend recently got a problem with e-mail (his mail was deleted so he had to attach a new one to his account). It took them 4 days to do that, even tho he provided all details to confirm his identity on the first day. 4 days to change a string in a database, dude. And he was unable to play all this time, technically banned from the game. Do they lack staff to handle all requests in time or some priorities are wrong, like handling pets and stuff while some people have serious issues with their accounts? Idk. As for myself I never had problems with the games to contact support, but guess this credit goes to programmers and QA team :)
We all ready for 3.0 and please GGG buff LIFE BUILDS!!!
Ritual Master Craft Service in Ritual My IGN TreeOfDead
https://www.pathofexile.com/forum/view-thread/2037371 Vouch
Ritual Masters 8 level Crafting All Service all crafts mods
Best Ritual SC Master Craft Service Ritual SC in RSC craft!
Master Crafting Service in Ritual RSC craft PM: TreeOfDead
"
Okay so, first thing I do when I arrive at work is

*thinks*
Sort tickets for high and low priority
ASAP distribute workload for more efficiency

Instead
"
go to the kitchen and get a coffee
perfect U_U

"
to ensure 24/7 support for the players

"
our Support team works incredibly hard to make the players happy as much as they possibly can


From several of my correspondences with customer support: "I'm afraid we're not able to offer technical support at this time. Please feel free to create a thread in our Technical Support subforum" - Rachel.

After this I can't read anymore this hypocritical bullshit topic U_U
Ha! Rachel!

Missing my red supporter tag, haven't had one in ages!

Nah, kidding.

Maybe.
The Wheel of Nerfs turns, and builds come and pass, leaving memories that become legend. Legend fades to myth, and even myth is long forgotten when the build that gave it birth comes again.

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