Technical Support - Linked Steam Account Characters Deleted - Forum

"
StormyHealer wrote:

and it seems like I made the same stupid mistake... :(
linked my POE forum account to my Steam account and all characters gone.
Can you please restore them?

I also send a mail to support.

I've now processed this for you.

"
BeowulfCh wrote:

Hello i also was to dumb to read the text the right way :) Would be pretty nice if you also could help me :(

Can you please email support@grindinggear.com from the email address associated with your account and we can look into this for you?

Please contact support@grindinggear.com if you need any assistance.

Posted by
Gary_GGG
on Oct 30, 2016, 10:41:24 AM

Grinding Gear Games

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"

It seems I did the same thing- thought it said it would delete characters from blank PoE account, not from current steam account. What do I need to do to get these characters back? Thank you very much!

Hiya,

I'm sorry to hear that this has happened!

Please contact 'support@grindinggear.com' with your account and character names and we'd be happy to look into this for you.

Posted by
Nichelle_GGG
on Nov 30, 2016, 6:27:51 AM

Grinding Gear Games

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"
MacMagnus wrote:

Hello,

Same stupid mistake for me... My bad.

Sorry for misunderstanding the alert message.

Could you please fix it for me ? I sent a mail to 'support@grindinggear.com' about that earlier.

Please tell me if you need some more information.

Thx a lot.

Hiya,

If you've sent an email to us already we'll get to as soon as we can, I am very sorry if there is a bit of delay in this as we are currently very busy!

Posted by
Nichelle_GGG
on Dec 5, 2016, 11:15:01 AM

Grinding Gear Games

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"

Just made the same mistake, I guess I had an account here already from years ago. Can someone help please?

Hi there, we would be happy to help you with this, could you please email support@grindinggear.com and we can look into this further for you.

Posted by
West_GGG
on Dec 5, 2016, 6:29:39 PM

Grinding Gear Games

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Hey all!

I have gone ahead and restored your accounts to how it was previously. You should be able to log back into your main account now. :)

Posted by
Melissa_GGG
on Dec 26, 2016, 3:56:02 PM

Grinding Gear Games

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Hi Exiles,

For all Steam linking or unlinking queries could you please contact 'support@grindinggear.com' with your account name and a few character names so we're able to look into this for you, thanks :)

Posted by
Nichelle_GGG
on Feb 19, 2017, 5:17:17 PM

Grinding Gear Games

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Hi Exiles!

For all account related issues please contact 'support@grindinggear.com' with your account name and a few character names, thanks :)

Posted by
Nichelle_GGG
on Mar 9, 2017, 2:18:02 PM

Grinding Gear Games

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"
XoStormblessedoX wrote:

ohh i thought i was the only moron that did this. Im so confused as to what happened. I think i made an account here and was playing POE through steam. Then i tried to link the two, it gave me the warning but i thought it would "delete" the characters i had on this forum account which was none. Instead when i signed into POE everything is gone. Please help

Hey XoStormblessedoX,

I've gone ahead and restored the accounts for you. :) You should be able to log into your main account by using the 'Sign in through STEAM' button on the login page: http://pathofexile.com/login

Posted by
Melissa_GGG
on May 2, 2017, 5:59:08 PM

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" StormyHealer wrote: and it seems like I made the same stupid mistake... :( linked my POE forum account to my Steam account and all characters gone. Can you please restore them? I also send a mail to support. I've now processed this for you. " BeowulfCh wrote: Hello i also was to dumb to read the text the right way :) Would be pretty nice if you also could help me :( Can you please email support@grindinggear.com from the email address associated with your account and we can look into this for you? Please contact support@grindinggear.com if you need any assistance.	Posted by Gary_GGG on Oct 30, 2016, 10:41:24 AM Grinding Gear Games Quote this Post
" It seems I did the same thing- thought it said it would delete characters from blank PoE account, not from current steam account. What do I need to do to get these characters back? Thank you very much! Hiya, I'm sorry to hear that this has happened! Please contact 'support@grindinggear.com' with your account and character names and we'd be happy to look into this for you.	Posted by Nichelle_GGG on Nov 30, 2016, 6:27:51 AM Grinding Gear Games Quote this Post
" MacMagnus wrote: Hello, Same stupid mistake for me... My bad. Sorry for misunderstanding the alert message. Could you please fix it for me ? I sent a mail to 'support@grindinggear.com' about that earlier. Please tell me if you need some more information. Thx a lot. Hiya, If you've sent an email to us already we'll get to as soon as we can, I am very sorry if there is a bit of delay in this as we are currently very busy!	Posted by Nichelle_GGG on Dec 5, 2016, 11:15:01 AM Grinding Gear Games Quote this Post
" Just made the same mistake, I guess I had an account here already from years ago. Can someone help please? Hi there, we would be happy to help you with this, could you please email support@grindinggear.com and we can look into this further for you.	Posted by West_GGG on Dec 5, 2016, 6:29:39 PM Grinding Gear Games Quote this Post
Hey all! I have gone ahead and restored your accounts to how it was previously. You should be able to log back into your main account now. :)	Posted by Melissa_GGG on Dec 26, 2016, 3:56:02 PM Grinding Gear Games Quote this Post
Hi Exiles, For all Steam linking or unlinking queries could you please contact 'support@grindinggear.com' with your account name and a few character names so we're able to look into this for you, thanks :)	Posted by Nichelle_GGG on Feb 19, 2017, 5:17:17 PM Grinding Gear Games Quote this Post
Hi Exiles! For all account related issues please contact 'support@grindinggear.com' with your account name and a few character names, thanks :)	Posted by Nichelle_GGG on Mar 9, 2017, 2:18:02 PM Grinding Gear Games Quote this Post
" XoStormblessedoX wrote: ohh i thought i was the only moron that did this. Im so confused as to what happened. I think i made an account here and was playing POE through steam. Then i tried to link the two, it gave me the warning but i thought it would "delete" the characters i had on this forum account which was none. Instead when i signed into POE everything is gone. Please help Hey XoStormblessedoX, I've gone ahead and restored the accounts for you. :) You should be able to log into your main account by using the 'Sign in through STEAM' button on the login page: http://pathofexile.com/login	Posted by Melissa_GGG on May 2, 2017, 5:59:08 PM Grinding Gear Games Quote this Post

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