Failed to Connect to Instance [EU]

Any news on this? I still get kicked out of the game very often when I try to change the instance (to the login screen) and sometimes can't log in either (and after logging in might get kicked again while the instance is loaded).

Thanks for your great work.

"

same problem here, failed to connect to instance, cant even log into the game.

i tried almost all gateways.

"edit"

i can even logout to character selection, game starts to freeze.

Same issues as some others here, since friday update! (or better the updates ( curios,had a few little updates and the last very little update,he want it several times) )

I can log in from time to time but often not, it says failed to connect to server,or makes trouble and says failed to connect to update server or to login / password server.Or i can go in and join the game but if i try to play and change the instance or go to hideout and back, the game goes down and to login and than curios ,sometimes its nothing than only the screen with the 7 chars and nothing more + game is complete down and i need alt+f4 than. i tested all gateways,self the non EU gates and only trouble but for a very short playtime, so maybe 10-15 minutes amsterdam was better this day. but than, if i change the instances or go back to town to sell the loot to a vendor the game disconnects or goes to this character menu and nothing goes.

I tested things like deactivating the windwos firewall or to deinstall and than new client installation ( but with the complete older ggpk copied in ). I tested the packckeck.exe but it is all ok with the data and my internet is not different as before, so i think something is terrible wrong with 2.01 patch...



Testings again and : so, this time i am faster in the game, only a few first login trys failed but than in the game, every instance change it freezes and than back to login screen with the account info and the gateway option.but if i try than to enter charscreen and go back to login and a town it makes really trouble.

but a question now: why have some people not one issue since last ptch(es) and now others 100% trouble ? what could be tested with this "connect to server"- bug?

Same problem for me since last update with Frankfurt Server.

Game sais:

2015/08/02 10:24:51 5979861 b3 [INFO Client 2536] Connecting to instance server at 159.122.82.199:6112
2015/08/02 10:25:12 6000874 f3 [DEBUG Client 2536] Connect time to instance server was 20998ms
2015/08/02 10:25:12 6000874 209 [INFO Client 2536] Abnormal disconnect: Failed to connect to instance


20000 ms is far too long....then I did a ping to this server:

Ping wird ausgeführt für 159.122.82.199 mit 32 Bytes Daten:
Antwort von 159.122.82.199: Bytes=32 Zeit=36ms TTL=54
Antwort von 159.122.82.199: Bytes=32 Zeit=36ms TTL=54
Antwort von 159.122.82.199: Bytes=32 Zeit=36ms TTL=54
Antwort von 159.122.82.199: Bytes=32 Zeit=35ms TTL=54

Ping-Statistik für 159.122.82.199:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 35ms, Maximum = 36ms, Mittelwert = 35ms


So IP is reachable and answers fast. Where is the problem when changing instances?

Same here. Never had this issue, but since last friday its been happening non-stop. every 1-3 instance changes it will drop me due to timeout:
Log:
[...]
2015/08/02 11:05:28 7761486 b3 [INFO Client 6496] Connecting to instance server at 159.122.82.201:6112
2015/08/02 11:05:49 7782484 f3 [DEBUG Client 6496] Connect time to instance server was 20998ms
2015/08/02 11:05:49 7782484 209 [INFO Client 6496] Abnormal disconnect: Failed to connect to instance
[...]
winMTR for this particular server (censored some hostnames):
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| *** - 0 | 132 | 132 | 0 | 0 | 1 | 0 |
| *** - 0 | 132 | 132 | 18 | 19 | 39 | 19 |
| *** - 0 | 132 | 132 | 17 | 18 | 27 | 17 |
| *** - 0 | 132 | 132 | 28 | 40 | 78 | 37 |
| *** - 0 | 132 | 132 | 27 | 32 | 71 | 28 |
| *** - 0 | 132 | 132 | 28 | 30 | 39 | 29 |
| *** - 0 | 132 | 132 | 27 | 32 | 100 | 29 |
| bbr01.xn01.fra01.networklayer.com - 0 | 132 | 132 | 28 | 30 | 108 | 28 |
| ae5.dar01.fra02.networklayer.com - 0 | 132 | 132 | 28 | 29 | 37 | 28 |
| po1.fcr01b.fra02.networklayer.com - 0 | 132 | 132 | 28 | 30 | 38 | 30 |
|159.122.82.201-static.reverse.softlayer.com - 0 | 132 | 132 | 28 | 30 | 39 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


I have no anti-virus software or windows firewall running, so no interference on that front. I even freshly installed PoE and it continued to happen.

Any pointers, quick fixes, work-arounds are greatly appreciated.

Regards

edit: im also with Alice (O2) as is the poster below

I had posted a separate thread but it looks like I am actually having the issue here. I would like to summarise a few things I noticed while reading this thread, to save people going through every post.

1. This started on 27th Feb and affected a lot of people. Some action was taken at the server hosting end and no one complained again until yesterday

2. On 1st August there was a patch and this issue reoccurred for a lot of people.

3. Some people's WinMTR reports are showing firewall issues or packet loss. For those that aren't however there are some common features: The final hop before the server does not respond, and one other hop before that as well.

4. This may be a coincidence but someone had this:

"

Satan_Assembler wrote:

If you got an anti-virus then turn off windows firewall it helped in my case.
Looks like it really is some problem with ports.

"

Satan_Assembler wrote:

Ok scratch my last post, turning off windows firewall didnt work, now i cant even connect to the game from time to time xD

This is exactly what happened to me as well, turning off the windows firewall fixed the problem for about half an hour and then the problem was back. If it is a coincidence it is a remarkable one.

In conclusion, whatever was done on 27 Feb should be looked into again. I originally thought it was my ISP but it is starting to look like the server host's ISP. Please tell me you are not using O2, Kabel Deutschland or anything with Telecom/Telekom in the name. These services in central Europe are all terrible.

Edit: Contradicting the server ISP issue is the fact that not everyone is affected who is using the same server, and also that changing to other european servers does not fix the issue.
Edit2: Connecting to Texas also has this issue for me. It appears it is my ISP after all. I am with 02-Alice. I can also confirm this is affecting other online games. Can other people experiencing this issue post what ISP they are using?

hey

im also with o2-Alice, then its maybe isp related after all?

double post

o2 Alice as well.

Every time I call them up they make me restart the modem, and then promise to create a support ticket. Calls cost 50c a minute. I tell them I am having major packet loss issues but nothing ever gets fixed. I actually got a trial account with KD but they made a mistake with the contract and were unable to correct it so I cancelled the trial.

The only company that I have not heard terrible things about is 1&1 so I am looking into changing to them.

Getting DCed almost each loading scren/ changing zone. I tried changing servers didn't change anything. I have no fire wall / anti virus interfering. I think it started yesterday never had that kind of issue before. I also did the ggpk defrag, saved 1G but didn't help on the DCs.

WIN MTR:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 125 | 125 | 0 | 0 | 4 | 0 |
| 62.52.200.177 - 0 | 125 | 125 | 17 | 25 | 101 | 19 |
|ae14-0.01.xd.0001-01.ber.de.net.telefonica.de - 39 | 31 | 19 | 0 | 3390 | 4998 | 2999 |
|ae1-0.0001.corx.01.ber.de.net.telefonica.de - 0 | 125 | 125 | 27 | 30 | 70 | 29 |
|ae4-0.0001.corx.01.fra.de.net.telefonica.de - 0 | 125 | 125 | 27 | 34 | 73 | 28 |
|ae20-0.02.xd.0001-01.fra.de.net.telefonica.de - 0 | 125 | 125 | 27 | 28 | 45 | 27 |
|ae1-0.01.prju.0009-01.fra.de.net.telefonica.de - 0 | 125 | 125 | 27 | 29 | 79 | 27 |
| bbr01.xn01.fra01.networklayer.com - 0 | 125 | 125 | 27 | 28 | 52 | 28 |
| ae7.bbr02.xn01.fra01.networklayer.com - 0 | 125 | 125 | 28 | 29 | 32 | 29 |
| ae1.bbr01.eq01.ams02.networklayer.com - 0 | 125 | 125 | 34 | 35 | 39 | 35 |
| ae1.bbr02.eq01.wdc02.networklayer.com - 0 | 125 | 125 | 113 | 115 | 251 | 114 |
| ae7.bbr01.eq01.wdc02.networklayer.com - 0 | 125 | 125 | 116 | 116 | 120 | 118 |
| ae0.bbr01.tl01.atl01.networklayer.com - 0 | 125 | 125 | 128 | 129 | 139 | 128 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| ae1.dar02.sr01.dal01.networklayer.com - 0 | 125 | 125 | 149 | 152 | 173 | 152 |
| po2.fcr05.sr06.dal01.networklayer.com - 0 | 125 | 125 | 148 | 149 | 175 | 154 |
|173.192.44.20-static.reverse.softlayer.com - 0 | 125 | 125 | 147 | 150 | 154 | 153 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider