High EU realm ping.

"

Brian_GGG wrote:

Unfortunately, looking at the WinMTR reports that are being provided, the issue looks like it's occurring before it gets to our game servers.

It also seems as though everyone having this issue is on your specific ISP, and so it would either be an issue with their network or one of the carriers they're using.

| 213.137.183.100 - 0 | 405 | 405 | 22 | 24 | 62 | 24 |
| t2c4-xe-0-0-0-0.de-fra.eu.bt.net - 0 | 405 | 405 | 40 | 43 | 94 | 41 |

Most of the issues seem to be happening around that area, which is a few steps before our game servers.

There are some blueyonder routers causing problems in the UK area, Fibre customers of BT home and BT Openreach are affected.


edit: the routers are now functioning correctly (at least for me).

I think there are some stale static routes though, its just going to be a matter of waiting for routing tables to be reconverged I think.

Alternatively, you can contact BT and moan at them about this to speed things up (possibly).

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| BThomehub.home - 0 | 13 | 13 | 4 | 6 | 16 | 4 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 31.55.187.140 - 0 | 13 | 13 | 19 | 22 | 30 | 22 |
| 195.99.127.166 - 0 | 13 | 13 | 20 | 22 | 33 | 20 |
| 195.99.127.68 - 0 | 13 | 13 | 18 | 21 | 33 | 24 |
| peer2-et-3-3-0.faraday.ukcore.bt.net - 0 | 13 | 13 | 18 | 21 | 31 | 20 |
| 213.137.183.100 - 0 | 12 | 12 | 18 | 20 | 32 | 18 |
| t2c4-xe-10-1-1-0.de-fra.eu.bt.net - 0 | 13 | 13 | 34 | 36 | 50 | 36 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| ae7.bbr02.xn01.fra01.networklayer.com - 0 | 12 | 12 | 103 | 107 | 125 | 104 |
| ae1.bbr01.eq01.ams02.networklayer.com - 0 | 12 | 12 | 102 | 106 | 125 | 104 |
| ae5.dar02.sr01.ams01.networklayer.com - 0 | 12 | 12 | 101 | 105 | 125 | 102 |
| po2.fcr01.sr01.ams01.networklayer.com - 0 | 12 | 12 | 115 | 118 | 140 | 115 |
|37.58.67.220-static.reverse.softlayer.com - 0 | 12 | 12 | 99 | 104 | 125 | 99 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Same deal, getting 100+ when I'm used to a steady 30 on BT Infinity

Seems all my friends on BT Wholesale (ADSL) have no issues. the problems are linked specifically with the Fibre packages.

Just to let eveyone know , my latency has dropped down to 49 ms , so some improvement !
Hope the saem goes for all others affected .

Yea it should all be sorted now. Back to 16ms.