You banned me with no explanation and won't respond to emails.

"

Excellusultima#4434 wrote:

A few days ago GGG locked my account with no explanation at all. Nothing was sent to me. No explanation was given. It merely says to email customer support.

I have emailed customer support, and you guys have ignored my emails.

What gives?

Do you think it is appropriate or professional to ban people without explanation and then ignore their emails?

You can't do both. You can offer an explanation, and then take time to respond to emails. Or you can offer no explanation and answer emails quickly. What is inappropriate, is offering no explanation and also not answering emails. That just makes you look bad.

Please fix your system. I suspect this is a auto-ban mistake, as it occurred when I wasn't even playing the game.

the Early Access keys are tightly connected to the transaction.

I looked a few days ago in the support subsection and a bunch of people who bought the keys from a 3rd party got their keys removed because the 3rd party refunded the original purches.

I am also somewhat in the same boat, I need to know my shipping details for the shirt that comes with one of the packs. but support is yet to respond.

I think this amount of delay in support response should come with consequences, these delays often mean actual damage in customer experience. not just an annoyance.

but that's not up to us to decide I guess.

"

Excellusultima#4434 wrote:

I already know what the issue probably is, it's that I refunded part of a supporter pack in the steam store.

If you went into negative point balance, the account is automatically suspended until you get back to a positive balance.

"

AintCare#6513 wrote:

lol every online game scans your computer, they use anti-cheat, which has been even tight to being abused by hackers to gain access to your computer and not a single game has been sued over this and lost. you are so sure of everything in this thread but you are so fucking clueless- don't believe me? install CE and just have it idle in the bkgrd- see what happens.

PoE monitors ingame stuff for cheating (keypresses and APM). It doesn't scan your computer AFAIK. None of which has anything to do with the point of this thread - which you've conveniently abandoned in favour of ad hominems, I notice, so all the best.

"

RKxZlcLUUF#5704 wrote:

"

Excellusultima#4434 wrote:

"

Poe2WarriorMan#6401 wrote:

Support is probably overworked and also has people going on holiday

Sounds like they need to fix their automated system then, because it's inappropriate to ban people without verifying the ban is legit, and then making them wait for an indefinite amount of time.

If it's not lifted before the holidays, then I'm going to report fraud to my credit card company.

Go ahead and report fraud to your credit card company over $30, that will go well. Dont cheat, dont rmt. That is the secret to not getting banned.

What do you think Empyrion and buddies of his are doing?

"

t0lkien#7048 wrote:

Yes, the ToS specifically addresses macro use i.e. "macros that perform multiple actions with a single keypress or click" - Section 7. No one has suggested otherwise. That's not the point. It has never - not once - been enforced. There was a single case of the streamer Zizaran being temporarily banned because he typed "12345" in chat, which was interpreted as a flask macro. His ban was later lifted, and Chris himself apologized for it. That's it. That's the only case in more than 10 years of play (that I can find, or that I've heard of).

This is the point. GGG doesn't care about AHK or macros unless it's used for botting (which is aggressively detected and banned - although following GGG's history with grey currency sites is eye opening). Is the use of macros against the ToS? Technically, yes, and so is using a stick taped across the "12345" keys (which just highlights the absurdity of trying to detect it). Have they ever been used as an excuse to ban anyone? Never. Could they be in the future? Technically, yes.

I'm not advocating for the use of macros. I'm just correcting the misinformation being spouted here as fact. GGG is a pretty reasonable company to deal with. They don't throw the ban hammer around without clear cause.

The ToS doesn't anywhere specifically claim the right to detect programs being used on user computers. Read it. It's not there. There is some vague implication they might possibly claim the right to do something like that if a user was messing with their "services", but that's it. If they ever did do it, they would find themselves answering to vigilantly defended privacy laws. Good luck.

I'm not a lawyer, and the law on it differs in various countries. I do know a games ToS has never been directly tested in court (Zappos.com, Steam, and Epic games cases only indirectly dealt with ToS's and they all lost/were settled out of court). The prevailing legal opinion AFAIK is that they would not survive such a test.

I warned you to stop, yet you continued.....you are demonstrably wrong on every one of your points.

1) People HAVE been banned for macros. I know quite a few of them. Maybe you escaped the ban waves unscathed, but how you leapt to "that has never once been enforced" is insane. The proof of bans linked to automation is littered across the entire history of these forums. I'll get to more details in #2, but thousands (if not hundreds of thousands) of accounts have been banned throughout the years for macros and related programs.

2) No....taping a stick across the 12345 keys is NOT the same as a specific program dedicated to breaking the ToS. It may do the same thing, but that doesn't MAKE it the same thing. And actually that further proves the game's ability to see what your machine is doing: because the macro is a program, it is detectable on your computer. A stick is not: they aren't staring at you through your camera (although they could even do that, if they really wanted to, but THAT would be significantly illegal). You seem to have no idea that the same principles behind an AHK macro doing "12345" and a different macro doing something far more malicious (and/or bots), are all built on the SAME foundation. That is the primary reason for their banning and callout in the ToS....not really because of "cheating". The true danger is how these types of programs interact with the underlying functionality of the game itself.

3) There are numerous court cases about breaching the ToS. One link at the top of your google search saying otherwise is not "the prevailing opinion". You are again looking at only one tiny tiny part of the ToS: player vs. company. But there is a heck of a lot more in there, such as protection of intellectual and physical property. THAT has been challenged and brought up in court all over the place, alongside copyright cases and malicious business practices. One such example in recent history is Blizzard v. Bossland, in which Bossland LOST for breaching Blizzard's ToS in WoW. Literally took me less than 5 minutes on a Google search to prove you wrong. Cases against individuals aren't brought up to court all that often (or ever) because....its just not worth the money to come after some random gamer who made a mistake. Easier to just ban them from the game.

4) And now you are walking everything you said back with AFAIK....which again I warned you that your ignorance was showing already. Really should have quit making things up ahead of time.

Furthermore....you used "ad hominem" wrong. None of this is ad hominem. We are coming after your incorrect statements, not you personally. And that is directly related to the OP because we are talking about what COULD have been the reason for his banning.

It was you that started this mildly unrelated rabbit hole by offering up a post full of inaccuracies. Unhelpful inaccuracies

There are so many people here that know SO MUCH information about areas that don't matter at all to 99.9999% of normal people playing normally.

This guy funny as hell. You know damn well what you did. Just admit it.

Just to be clear, did you actually get banned? There have been reports of accounts getting hacked, and as a result, some people got locked out. Even if they could log in, often all their gear and currency were missing.

Is that maybe what happened here?

Just contact support and see what they say. That said, expect the reply to take a while.

I got logged out my account and it said I have no early access got to support had a couple of emails from them and I understand you when u send them easy looking email with the information they need they will respond in no time but when it comes to a point returning early access to an account full ignore no explanation