FIX THE SUDDEN SHUT DOWNS!!!!!!!!!!

Ok to start this thread off, if anyone says it's an overheating problem am going to track them down and throw them off a cliff, for reals.

Now to the problem! So I'm playing PoE (which is amazing) and all of a sudden... BOOM!!! Shuts my entire computer down! No BSOD no nothing! Just like your getting knocked out. No weird sounds! NUTTIN! This happens to me at least 4-5 times a day.

Note: This usually only happens in parties. I can play solo with no problems. When I play in parties this generally happens in Docks but has happened in maps and Lunaris ETC. I think Docks has intense particles with the rain and all but it shouldn't be causing shut downs.

This problem already has multiple threads but they all suck. Most of them have people replying they have the same problem or people saying it's overheating. IT"S NOT OVERHEATING! Most of the people who have this problem are running on high end machines and the temps are normal.

I am using a Samsung RF711 Laptop with a I7 Intel Processor and a GT 540M. Now I understand the GPU isn't the best but I have run at least 100 hours of BF3 and Diablo 3 on this thing with ablsolutely NO ISSUES AT ALL! Flawless! So that leaves one conclusion... this game is at fault. There's no way it has anything to do with my computers hardware. It only happens in Poe and has NEVER EVER happened in any other game.

I have tried everything!!! I'll make a list!

1. Tried the creative sound card edit
2. Have turned down graphics ALOT!!!(even put the production config file texture settings to 5!)
3. Using Bandicam to limit FPS to 30
4. Changed laptop battery settings
5. Tried every V SYNC fix there is. Turned on in game, even forced in my Nvidia Control Pannel
6. Graphics Drivers are up to date!!!

Nothing has even remotely worked. The only thing that seems to help is to warm the game up. If I play solo for a bit then transition into a party I can play up to an hour or more without a crash. Although I should be able to jump into a party and farm docks with no issues at all.

The only dev post I have seen is this.

"Technically the game itself can't cause your PC to shut down, so I'd check that your drivers are up to date, and maybe using something like SpeedFan to check that the PC isn't reaching unreasonable temperatures! If he has a Creative sound card, you may want to look at the relevant thread in this forum."

WTF... really! First off yes it is the game itself causing the shut down. I am not going to dis the devs but really!? You guys need to make a solid RUNNING game rather than releasing new gems each week. Secondly lets face it! 90% of the people complaining about this issue are people who know their shit. They know how to update drivers and check temps! So don't even bother telling us that any more. The sounds card advice is the only good advice they wrote!

For those of you who read this, Thanks. I don't want to sound pissed of by writing all this just want to make it clear how frustrating it is to not be able to enjoy a great game.

Thanks for the response! How do I diagnose my problem? And I understand that games behave differently it's just very hard to understand why a insanely graphical game like BF3 will run great and PoE is full of shut downs. I do understand it is in beta though!

"

Drakier wrote:

I'd start with some decent monitoring software that can log considering it's rebooting it would be hard to get the results otherwise.

there are also other programs that can stress each component of your PC to see if it can crash that way.

but I'd start with monitors. both for temperatures as well as load and voltages.

hopefully one of those will give you a workable result.

Sry to say that, but that's bs (just like your post in the other thread).
You sound like one of those Hotline ppl that state the obvious but without any useful information whatsoever.
It's pretty easy to crash any computer with a few lines of code. If you're saying that's a problem within the hardware that makes your PC crash with my lines of code, that's kinda wrong. I feed smth to the PC that can't be processed, who's fault is that? It's like saying the kitchen sucks if the guest doesn't like the kitchen (although the kitchen is a Michelin Star one).
Of course the bsod is triggered by sources outside the game, like ati3duag.dll and stuff, but it's caused by the game expecting a response that's not possible.

@OP
The reason your PC just reboots is cause it's set to reboot on serious errors without showing the bsod first. This can easily be deactivated.
Nervertheless Windows creates minidumps including the bsod crashreports. These can be read with (for example) WhoCrashed.
I've talked to Rory about this and he verified, that their tech is working on fixing it, he was very thankfull for the minidumps i provided, and i suggest you start there too, by sending them these. It's the most usefull thing you can do at this point.

"

Chewy948 wrote:

IT"S NOT OVERHEATING!

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Drakier wrote:

but I'd start with monitors. both for temperatures as well as load and voltages.

"

Drakier wrote:

And it's not like I'm making comments that [...] are of absolutely no use.

Well...I see that differently.

And as stated, it's not PoE itself that causes the bsod, but it triggers the exception. It's not like the graphics card randomly says: "Ah well, i don't like that request, i'll simply not progress that", but i've said that already.
It's not a hardware flaw, since other games can work within the limitations of hardware and not simply break thorugh, causing a bluescreen.

I'll also take the freedom to reply to the other thread here:
Particle systems, no matter if selfmade or licenced, have the same flaw, they performe poorly if the Artists are given free hand with the design of the effects.
I bet Poison Arrow looked awesome in Cinema4D. But using 1 million particles emitted at once from a tiny little arrow wont work in a game when 5 other people do the same at once. And considering the fact that even people with the newest generation of gpu report fps drops in these situations proof, that no current gpu has enough compute shaders to handle the amount used.
Simple solution is reducing the freaking amount of particles, which is a very easy task to accomplish.

The thing is, i'm having the same problem as OP, and wasn't able to fix it, let's call it "client-sided".
Since a lot of players report that kind of PC behavoir it's the most obvious assumption, that he got the same problem as everyone else, except he get's no bsod. That's why i brought the auto-reboot up and suggested reading out the minidumps to back up my hypothesis.

That's also the reason why i ruled out the overheat and load thesis, since i checked that on my PC and since OP said he checked heat too. Gpus with high load rise in temp pretty fast, so both stick together most of the time, so cheking either of both should be enough imo.

I'm not saying that Voltage for example can't be the reason. Some time ago my PC started rebooting or shutting down at random too, and the reason was the Powersupply since the new gpu drained far too much for it at full load. But this brings us back to temp and load, if they aren't high, it's most likely not draining full power (atleast mine clocks down depending on load) + OP can play BF without problems and i'm pretty sure that takes 100% cpu and gpu.

To sum up this wall of text: I'm pretty sure the user is having the same bsod problem as everyone else, and therefore there is no solution atm besides providing GGG with the crash infos.

Sidenode btw: The bsod on AMD cards is triggered by ati3duag.dll, but Nvidia users are getting the bsod too, would be good to know what triggers the bsod for them. So in case any Nvidia user or even OP is reading this, let us and GGG know what causes it for you.

btw: Sry if i seem grumpy, it's kind of my job to argue and that's hard to suppress in my freetime =)