Ban after Ban After Ban

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dansez92 wrote:

Hi there i dont know what to do anymore.First of all i got banned on my first account that had 10+k hours for smth stupid that i did and i accepted , i made another account got banned again after a few weeks and some money invested into it for breaching terms of use , the only program i used was awakened poe i apealed and got decliened then made a 3rd account and got banned again after invested some $ in this 1 again and i was using awakaned poe again but this program is used by evry1 and the apeal is still pending for this 1. Now the question is what causes in my situation to get ban after ban after ban , I love this game and is the only game i play but i don't know if it's because the first ban wich was not the same reason that i got banned as the other 2 accounts or whatever but i dont see any point in make a new account again and invest money into it to get banned again after a few weeks , i hope the problem is fixed and it was just a auto banwave for i don't know what reason cuz i was just maping and i got disconected and i got the msg i got banned

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DarthSki44 wrote:

Also consider a chargeback if so, because imo, that's ridiculous to lose money that you didnt expect to lose.

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HanSoloDK wrote:

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DarthSki44 wrote:

Also consider a chargeback if so, because imo, that's ridiculous to lose money that you didnt expect to lose.

You do know that making "false / fraudulent" chargeback's is illegal ???

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DarthSki44 wrote:

Fraudulent according to whom? I'd let my bank, paypal, or credit card company decide on it if I felt like a company fucked me over.

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HanSoloDK wrote:

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DarthSki44 wrote:

Fraudulent according to whom? I'd let my bank, paypal, or credit card company decide on it if I felt like a company fucked me over.

The CC rules you signed for when you got the CC card from the bank.

You entered into a rental agreement with a company, got what you were supposed to get, then after a while breach company rules and got banned.

This means that a chargeback is "false / fraudulent".

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RandallPOE wrote:

Yesterday my account have been flagged (u cant loot currency with ure account) because i have try a bot during 10 minutes by curiosity and because i want to see if bot is usefull and if they come on the game.

I have more 4000 hour played at ure game.
I have pay more 120$ (the first time of my life i pay more 60$ for a game)

And i get a flag and maybe soon a ban just because im curious ?

I know all player come and say : "ahahah nice, u have try a bot u get ban, sooo nice" but i tell u its just for try, for see and for know. I have use this 10 minutes maximum and i have insta uninstall.

Good bye, Diablo 4 come soon and i've get never account problem with Blizzard.

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DarthSki44 wrote:

Well I would disagree this individual "got what they were supposed to get", nor do they they even know the reasons for the subsequent bans (based on the info we have so who knows who is in the wrong here)

There is a reason there are consumer advocacy groups, and consumer protection laws. I'm certainly not going to error on the notion that a Tencent owned company operates beyond reproach.

In fact there have been numerous cases where charge backs and refunds have been authorized on PoE accounts. I remember one somewhat recently where GGG told a player they would refund a purchase, but that would result in the cancellation of their account. The player advised GGG that retaliation due to a return or refund request was illegal in their country, and sure enough, a short time later a GGG manager gave them their money back with no additional recourse.

Point is we dont really know what's going on here. I merely stated that they should consider a chargeback if warranted. Consumers do have options should they feel a business or corporate entity is being abusive.