Server problems - near unplayable - can't get a stable MS

You may disable Lockstep network mode in PoE settings, this is the only workaround in case if you don't want to bother your ISP support with that terrible latency problem on your network.

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You may disable Lockstep network mode in PoE settings, this is the only workaround in case if you don't want to bother your ISP support with that terrible latency problem on your network.

[Removed by Support]

Still if you're genuinely interested in helping me i have steady 15 ping on all games and I play a lot of different ones. So I call my ISP they see I have 0 drops, 0 lags, I have 90 mbps descending and ascending at all times during the day.. what are they going to do ? Nothing bro they're providing what i pay for


edit : dont know why support is censoring me, basically, in a more polite way, please stop answering the thread, tech support already highlited you dont understand the situation. I have other things to do

Your upload and download speeds mean nothing. What happens in other games/apps means nothing. Traffic to different servers takes different routes, different games/apps handle latency differently (netcode), you can't compare the two.

As was said earlier. Your ISP is at fault here, whether they say they are or not. You are seeing 2k+ ping spikes at your second hop which is ludicrous. Call them again and make damn sure they see your MTR, as that is the proof that they will need to see that something is borked, because it quite obviously is.

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Your upload and download speeds mean nothing. What happens in other games/apps means nothing. Traffic to different servers takes different routes, different games/apps handle latency differently (netcode), you can't compare the two.

As was said earlier. Your ISP is at fault here, whether they say they are or not. You are seeing 2k+ ping spikes at your second hop which is ludicrous. Call them again and make damn sure they see your MTR, as that is the proof that they will need to see that something is borked, because it quite obviously is.

One last time please stop spamming on this thread i cant be insulting towards you guys because support wont let me but damn.

The person that works for the support already said it has nothing to do with it. You can write well what about you start reading.

Once and for all, went to my parent's today, tried the game as a mean to see if ISP have something to do with it. Still same problem, 3 different ISP, 3 different places - > same PROBLEM /// Moscow server works just fine ??? why? are ISP in my country in partnership with the POE moscow server ?? Doesnt make any sense. The problem was already highlited in my first message there are a lot of problematic routing in EU.

I dont care how you see it its not MY problem i'm just expecting poe support to help me fix it and thusfar you guys should probably play the game or discuss topics on other parts of the forum and just leave the technical to the actual poe support.

Thanks a lot have a nice day

Perhaps multiple ISPs in your area happen to route through that problematic node when connecting to your Gateway (but don't usually route through it when connecting to different servers).

Your MTR report shows 2k ping spikes at 176.135.254.2 which is your second hop. That means it's very close to your side, and any issues there would have nothing to do with Grinding Gear Games.

You'll need to contact your ISP and provide them with your MTR results that indicate the problematic hop.

Good luck then. You'll need it.

"Perhaps multiple ISPs in your area happen to route through that problematic node when connecting to your Gateway (but don't usually route through it when connecting to different servers).

Your MTR report shows 2k ping spikes at 176.135.254.2 which is your second hop. That means it's very close to your side, and any issues there would have nothing to do with Grinding Gear Games.

You'll need to contact your ISP and provide them with your MTR results that indicate the problematic hop."

"The analysis offered by a_z0_9 is incorrect; 176.135.254.2 is a router, and as playing Path of Exile does not entail pinging routers, we don't care whether they respond to all packets or if they are slow to do so. Literally different hardware is responsible for forwarding traffic and responding to it. As the observed 10+% packet loss and high latency are not reflected in your traffic to the server itself, they are both utterly irrelevant."

there you go :) feel free to use your eyes to read the whole discussion before posting so we can keep this thread clean

That sounds like you're deciding to listen to anyone who agrees with your opinion, and dismissing anyone who doesn't.

"bbox.lan is the router and the next one hop is the local ISP device.

As for a non-T1 ASN device there is absolutely no reason to not respond for ICMP requests, the route probably serves up to 1k users and it normally should have resources for that."

Why are you so willing to dismiss what a_z0_9 suggests?

Have you actually talked to your ISP about that particular hop?

Have you tried running a WinMTR connecting to a different gateway, to compare what they look like? If you're only having problems on the one with a 2000+ ping hop included, then perhaps that is the problem.

It sounds like i'm willing to listen to anyone who makes sense or who's ready to admit the problem comes from GGG (most likely from their providers)

I'm willing to dismiss what he said because he's been proven wrong and hasnt answered since : "unless it's running icmp prioritization policy witch it clearly is..... :)"

I'm no tech pro but i can see when someone notices they are wrong and get off their internet ego.

No I havent talked to them why would I ?

I ran the winMTR to the moscow server and i still have that particular hop but do not experience the same spikes, so yeah seems like every evidence goes to the fact that its not relevant

Now i'm asking :

Have you tried looking at the technical support forum for a bit ?

https://www.pathofexile.com/forum/view-thread/3182602/page/4 - 4 pages of people saying they've had server issues in the past week, most of em dont post often on the forum just as me so its not random.

i'll explain what it means : they are players who like me experienced the spikes and unplayability of the game lately, waited for some time, tried a few things, still had them, went to GGG's website, searched where the support was, found this place, saw someone had the same problem, said they experienced it too, and are waiting for GGG to answer.
These are not players who have a little lag, hop on the forum to see whats going on, see a post and say yeah me too.
They legit just want to play the game just as I do.

https://www.pathofexile.com/forum/view-thread/3184057 another one for good measures you're welcome to check for yourself.

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Macays wrote:

It sounds like i'm willing to listen to anyone who makes sense or who's ready to admit the problem comes from GGG (most likely from their providers)

In other words, you have a conclusion you've already come to (that it's GGG's servers) and don't listen to anyone else who say otherwise.

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I'm willing to dismiss what he said because he's been proven wrong and hasnt answered since : "unless it's running icmp prioritization policy witch it clearly is..... :)"

How is that proven wrong? Have you talked to your ISP about it, since it's their router?

Usually, if packets are ignored due to prioritization policies, you'll just see a 100% packet drop on that hop but that packet drop not propagating to further nodes. The high ping, however, is still happening, which is still an issue.

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No I havent talked to them why would I ?

Because the highest ping issue on your WinMTR is one of the first hops, which generally means the issue lies either in your own equipment or your neighbourhood node.

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I ran the winMTR to the moscow server and i still have that particular hop but do not experience the same spikes, so yeah seems like every evidence goes to the fact that its not relevant

Would you provide a winMTR of that connection as well?

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Have you tried looking at the technical support forum for a bit ?

Other people having problems doesn't mean the issue is on GGG's end. How many of them are people in the same area who happen to all route through a problematic node that isn't something in GGG's control?

There are many thousands of players who aren't having connection issues at all, or having extremely rare disconnects. If a player is experiencing multiple disconnects on a regular basis alongside poor latency, then it's likely that the issue is with their connection.

When there's a server problem on GGG's side, you see everyone having problems.

Regardless, if you aren't willing to do any troubleshooting steps to try to resolve the issue, there's no point in posting in the Technical Support forum in the first place. Some troubleshooting steps will involve contacting your local ISP with the results of your diagnostics so they can check into their connections that are being indicated in your diagnostics.