EU Latency/Connectivity Issues [Deutsche Telekom/1&1]

"
freaker811 wrote:
Trying to use winMTR to figure this out but it isn't giving me the kind of results I'd expect based on the other posts here? It either gives no results whatsoever or I get a whole column of hostname "No response from host." Am I doing something wrong? :O

edit: Ok, figured it out. Had to disable windows firewall for it to work I guess.

https://pastebin.com/6R1Z6PfG


Looks like you are from the US? Not sure why you're posting in this thread.

I had a look at your MTR. It shows 93%+ packet loss introduced between your router and your ISP. You should contact them to see what's up.
My original post:
Spoiler
"
Alshadur wrote:
I live in Germany so the Frankfurt PoE server should work fine, but it doesn't. It often shows as as a dash (-) or three dots (...) in the login screen where I can choose gateways. And when I play on it the lag is terrible.
The only 2 servers I can usually lag-free play on are Milan and Paris. But as of this evening these lag aswell (edit: Milan and Paris are fine again).

I'm pretty sure the routing through the Frankfurt hub is at fault. My ISP is Deutsche Telekom. Not sure if my ISP or GGG can solve this. But maybe GGG can contact the ISP or check the Frankfurt hub?


I have serious problems again this evening and it seems no gateway is working fine. Here are some traceroutes with WinMTR:

First of all one for reference where I had no problems: https://pastebin.com/FAMtydFv

Then Frankfurt gateway with lag problems: https://pastebin.com/apF1dZtw
Frankfurt gateway with serious lag problems: https://pastebin.com/RVgRG52t
Milan gateway with lag problems: https://pastebin.com/3WHYxHEV
IGN: @Alshaspri
Game is totaly fine to around 8.30 pm ....

After 8.30 p.m. i need like 2-5 tries to load an instance that works totaly fine - most "loads" just result in unplayable game.

Thats okay for leveling but not for maps/memory nexus etc. where i cant load every zone 5 times to "hit a good server".
Hi all,

I need to collect some more specific information, so we can escalate this further to our hosts and their peers.

Please provide the following:
ISP:
Country:
Gateway:

Run WinMTR to these two addresses and post the results here (at least a 100-count when you are specifically having the issue - if the spikes aren't happening when it's running, it wont show much):
fra-mp.ts.pathofexile.com
fra.ts.pathofexile.com


If you don't have WinMTR 0.92, you can download it from us here.

I will be checking back periodically to grab more info and to update you guys on the progress.

I'm also going to sticky this thread, so look for it at the top.
I am also experiencing a lot of latency issues starting with yesterday.
Some instances are just so bad that it is impossible to play with, I get a latency of 500 to over a 1000 even.
While playing the latency sometimes spikes to upwards of 200 for a split second. Since yesterday the latency is pretty unstable so it feels really laggy.


ISP: Deutsche Telekom
Country: Germany
Gateway: Frankfurt

I am using the EU gateways, tried several of them and I am getting the same results whichever one I use.

Here is a test to the Frankfurt gateway.
Spoiler
fra.login.pathofexile.com
https://pastebin.com/KfKu7qcg

Right now the latency is pretty stable, so the following two might not be the information you need but here it is anyways:

fra-mp.ts.pathofexile.com
https://pastebin.com/aZ56wa2D

fra.ts.pathofexile.com
https://pastebin.com/JA7P59L1

Last edited by rYaiEn on Mar 13, 2019, 6:03:56 PM
ISP: Deutsche Telekom
Country: Germany
Gateway: What exactly should we enter here? I usually have problems with all EU gateways except Milan and Paris, but often even issues on those.

WinMTR to fra-mp.ts.pathofexile.com (https://pastebin.com/Pf9dQy8P or in spoiler tag)
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| fritz.box - 0 | 50 | 50 | 1 | 4 | 15 | 4 |
| 62.155.243.54 - 0 | 50 | 50 | 3 | 5 | 36 | 4 |
| hh-ea8-i.HH.DE.NET.DTAG.DE - 0 | 50 | 50 | 7 | 9 | 12 | 7 |
| hh-ea8-i.HH.DE.NET.DTAG.DE - 0 | 50 | 50 | 8 | 9 | 14 | 10 |
| 80.150.168.162 - 3 | 46 | 45 | 25 | 28 | 36 | 27 |
| hbg-bb1-link.telia.net - 3 | 46 | 45 | 25 | 41 | 111 | 26 |
| ffm-bb3-link.telia.net - 3 | 46 | 45 | 25 | 27 | 30 | 25 |
| ffm-b1-link.telia.net - 0 | 50 | 50 | 24 | 29 | 44 | 25 |
| 185.225.211.254 - 0 | 50 | 50 | 24 | 26 | 29 | 26 |
| 185.225.211.253 - 3 | 46 | 45 | 24 | 27 | 30 | 26 |
| 185.225.209.28 - 0 | 50 | 50 | 24 | 26 | 28 | 26 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


WinMTR to fra.ts.pathofexile.com (https://pastebin.com/65d63ygM or in spoiler tag)
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| fritz.box - 0 | 50 | 50 | 1 | 4 | 17 | 3 |
| 62.155.243.54 - 0 | 50 | 50 | 3 | 4 | 20 | 4 |
| hh-ea8-i.HH.DE.NET.DTAG.DE - 0 | 50 | 50 | 7 | 9 | 13 | 11 |
| hh-ea8-i.HH.DE.NET.DTAG.DE - 0 | 50 | 50 | 7 | 9 | 12 | 8 |
| 80.150.168.162 - 3 | 46 | 45 | 25 | 28 | 36 | 27 |
| hbg-bb4-link.telia.net - 0 | 50 | 50 | 25 | 28 | 30 | 29 |
| ffm-bb4-link.telia.net - 0 | 50 | 50 | 25 | 28 | 30 | 28 |
| ffm-b12-link.telia.net - 0 | 50 | 50 | 28 | 32 | 48 | 32 |
|xe-1-0-1.bbr01.xn01.fra01.networklayer.com - 3 | 46 | 45 | 37 | 49 | 60 | 48 |
| ae5.cbs02.xn01.fra01.networklayer.com - 0 | 50 | 50 | 45 | 51 | 57 | 49 |
| 1.10.35a9.ip4.static.sl-reverse.com - 3 | 46 | 45 | 39 | 48 | 58 | 48 |
| 81.76.b19e.ip4.static.sl-reverse.com - 0 | 50 | 50 | 41 | 50 | 57 | 50 |
| c9.76.b19e.ip4.static.sl-reverse.com - 0 | 50 | 50 | 43 | 49 | 54 | 46 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 50 | 50 | 52 | 60 | 65 | 62 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

This seems to be ok-ish for now. I'll use WinMTR again to these adresses once lag problems start to come up again (probably tomorrow EU evening).
IGN: @Alshaspri
"
Fitzy_GGG wrote:
Hi all,

I need to collect some more specific information, so we can escalate this further to our hosts and their peers.

Please provide the following:
ISP:
Country:
Gateway:

Run WinMTR to these two addresses and post the results here (at least a 100-count when you are specifically having the issue - if the spikes aren't happening when it's running, it wont show much):
fra-mp.ts.pathofexile.com
fra.ts.pathofexile.com


If you don't have WinMTR 0.92, you can download it from us here.

I will be checking back periodically to grab more info and to update you guys on the progress.

I'm also going to sticky this thread, so look for it at the top.


Running a Map with heavy lake spikes:

Vienna Austria to => fra-mp.ts.pathofexile.com:
Spoiler

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| homerouter.cpe - 0 | 79 | 79 | 0 | 1 | 5 | 1 |
| No response from host - 100 | 15 | 0 | 0 | 0 | 0 | 0 |
| 10.15.19.138 - 0 | 79 | 79 | 17 | 38 | 165 | 100 |
| No response from host - 100 | 15 | 0 | 0 | 0 | 0 | 0 |
| 185.99.72.6 - 0 | 79 | 79 | 20 | 25 | 47 | 29 |
| 62.157.248.9 - 0 | 79 | 79 | 19 | 25 | 42 | 23 |
| 217.239.55.138 - 0 | 79 | 79 | 20 | 24 | 46 | 23 |
| 80.150.168.122 - 0 | 79 | 79 | 19 | 23 | 47 | 24 |
| win-bb2-link.telia.net - 0 | 79 | 79 | 20 | 25 | 60 | 21 |
| ffm-bb4-link.telia.net - 0 | 79 | 79 | 32 | 37 | 59 | 33 |
| ffm-b1-link.telia.net - 0 | 79 | 79 | 32 | 40 | 82 | 37 |
| 185.225.211.254 - 14 | 51 | 44 | 0 | 50 | 72 | 48 |
| 185.225.211.252 - 24 | 39 | 30 | 45 | 50 | 67 | 47 |
| 185.225.209.28 - 15 | 47 | 40 | 45 | 50 | 70 | 48 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Vienna Austria => fra.ts.pathofexile.com
Spoiler

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| homerouter.cpe - 0 | 30 | 30 | 0 | 1 | 3 | 1 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 10.15.19.138 - 0 | 30 | 30 | 17 | 27 | 61 | 22 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 185.99.72.6 - 0 | 30 | 30 | 22 | 26 | 35 | 25 |
| 185.99.72.254 - 0 | 30 | 30 | 22 | 28 | 59 | 24 |
| 5.56.17.157 - 0 | 30 | 30 | 21 | 28 | 90 | 22 |
| ae2-2054.prg10.core-backbone.com - 0 | 30 | 30 | 23 | 29 | 49 | 27 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| ae6.cbs02.xn01.fra01.networklayer.com - 0 | 30 | 30 | 36 | 42 | 64 | 42 |
| 3.10.35a9.ip4.static.sl-reverse.com - 0 | 30 | 30 | 33 | 42 | 67 | 36 |
| 8b.76.b19e.ip4.static.sl-reverse.com - 0 | 30 | 30 | 35 | 42 | 64 | 39 |
| cb.76.b19e.ip4.static.sl-reverse.com - 0 | 30 | 30 | 32 | 37 | 63 | 34 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 30 | 30 | 33 | 38 | 61 | 34 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


In My Hideout without lake Spikes:
Vienna Austria to => fra-mp.ts.pathofexile.com:
Spoiler

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| homerouter.cpe - 0 | 35 | 35 | 0 | 1 | 9 | 3 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| 10.15.19.138 - 0 | 34 | 34 | 17 | 22 | 30 | 18 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| 185.99.72.6 - 0 | 34 | 34 | 20 | 24 | 34 | 26 |
| 62.157.248.9 - 0 | 34 | 34 | 20 | 25 | 34 | 22 |
| 217.239.55.138 - 0 | 34 | 34 | 19 | 25 | 37 | 19 |
| 80.150.168.122 - 0 | 34 | 34 | 20 | 25 | 34 | 22 |
| win-bb2-link.telia.net - 0 | 34 | 34 | 21 | 26 | 41 | 31 |
| ffm-bb4-link.telia.net - 0 | 34 | 34 | 33 | 37 | 53 | 44 |
| ffm-b1-link.telia.net - 0 | 34 | 34 | 35 | 42 | 61 | 35 |
| 185.225.211.254 - 4 | 27 | 26 | 46 | 50 | 69 | 49 |
| 185.225.211.252 - 14 | 23 | 20 | 46 | 51 | 69 | 48 |
| 185.225.209.28 - 8 | 26 | 24 | 46 | 51 | 67 | 62 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Vienna Austria => fra.ts.pathofexile.com
Spoiler

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| homerouter.cpe - 0 | 28 | 28 | 0 | 1 | 5 | 1 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 10.15.19.138 - 0 | 28 | 28 | 19 | 67 | 170 | 28 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 185.99.72.6 - 0 | 28 | 28 | 20 | 25 | 35 | 23 |
| 185.99.72.254 - 0 | 28 | 28 | 19 | 26 | 49 | 22 |
| 5.56.17.157 - 0 | 28 | 28 | 20 | 24 | 34 | 23 |
| ae2-2054.prg10.core-backbone.com - 0 | 28 | 28 | 24 | 32 | 44 | 33 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| ae6.cbs02.xn01.fra01.networklayer.com - 0 | 28 | 28 | 35 | 40 | 56 | 36 |
| 3.10.35a9.ip4.static.sl-reverse.com - 0 | 28 | 28 | 33 | 40 | 67 | 34 |
| 8b.76.b19e.ip4.static.sl-reverse.com - 0 | 28 | 28 | 32 | 41 | 54 | 37 |
| cb.76.b19e.ip4.static.sl-reverse.com - 0 | 28 | 28 | 34 | 39 | 49 | 39 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 28 | 28 | 33 | 38 | 50 | 36 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Last edited by Hirogen on Mar 13, 2019, 6:12:10 PM
ISP: Deutsche Telekom
Country: Germany
Gateway: Frankfurt

fra-mp.ts.pathofexile.com
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| fritz.box - 0 | 51 | 51 | 0 | 5 | 54 | 4 |
| 62.155.242.112 - 0 | 51 | 51 | 4 | 5 | 53 | 4 |
| 217.5.118.62 - 0 | 51 | 51 | 11 | 12 | 17 | 12 |
| ffm-b4-link.telia.net - 0 | 51 | 51 | 11 | 14 | 57 | 11 |
| ffm-bb3-link.telia.net - 0 | 51 | 51 | 12 | 12 | 13 | 12 |
| ffm-b1-link.telia.net - 0 | 51 | 51 | 12 | 14 | 26 | 18 |
| 185.225.211.254 - 18 | 28 | 23 | 26 | 27 | 48 | 26 |
| 185.225.211.253 - 12 | 35 | 31 | 26 | 26 | 36 | 26 |
| 185.225.209.28 - 8 | 39 | 36 | 0 | 26 | 46 | 26 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


fra.ts.pathofexile.com
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| fritz.box - 0 | 46 | 46 | 0 | 4 | 12 | 5 |
| 62.155.242.112 - 0 | 46 | 46 | 4 | 4 | 11 | 5 |
| 217.239.55.46 - 0 | 46 | 46 | 14 | 14 | 15 | 14 |
| 80.157.129.202 - 42 | 17 | 10 | 0 | 16 | 17 | 16 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| 195.122.180.62 - 0 | 46 | 46 | 15 | 15 | 26 | 26 |
| 20.10.35a9.ip4.static.sl-reverse.com - 0 | 46 | 46 | 28 | 28 | 32 | 29 |
| 7.10.35a9.ip4.static.sl-reverse.com - 0 | 46 | 46 | 30 | 30 | 41 | 30 |
| 89.76.b19e.ip4.static.sl-reverse.com - 0 | 46 | 46 | 30 | 31 | 40 | 30 |
| c1.76.b19e.ip4.static.sl-reverse.com - 0 | 46 | 46 | 38 | 38 | 49 | 38 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 46 | 46 | 27 | 27 | 27 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
ISP: Deutsche Telekom
Country: Germany
Gateway: Frankfurt

fra-mp.ts.pathofexile.com (no losses)
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 101 | 101 | 0 | 0 | 1 | 0 |
| 62.155.242.165 - 0 | 101 | 101 | 18 | 19 | 78 | 18 |
| 217.239.45.182 - 0 | 101 | 101 | 25 | 25 | 30 | 25 |
| ffm-b4-link.telia.net - 0 | 101 | 101 | 25 | 30 | 105 | 26 |
| ffm-bb4-link.telia.net - 0 | 101 | 101 | 25 | 25 | 28 | 26 |
| ffm-b1-link.telia.net - 0 | 101 | 101 | 25 | 28 | 51 | 26 |
| 185.225.211.254 - 0 | 101 | 101 | 25 | 25 | 28 | 25 |
| 185.225.211.253 - 0 | 101 | 101 | 29 | 30 | 32 | 30 |
| 185.225.209.28 - 0 | 101 | 101 | 31 | 31 | 34 | 31 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


fra.ts.pathofexile.com (huge losses here)
Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| speedport.ip - 0 | 151 | 151 | 0 | 0 | 1 | 0 |
| 62.155.242.165 - 0 | 151 | 151 | 18 | 19 | 68 | 19 |
| 217.239.55.33 - 0 | 151 | 151 | 28 | 28 | 41 | 29 |
| 80.157.129.202 - 91 | 33 | 3 | 0 | 29 | 30 | 30 |
| No response from host - 100 | 31 | 0 | 0 | 0 | 0 | 0 |
| 195.122.180.62 - 0 | 151 | 151 | 28 | 29 | 41 | 38 |
| 20.10.35a9.ip4.static.sl-reverse.com - 0 | 151 | 151 | 29 | 30 | 43 | 29 |
| 7.10.35a9.ip4.static.sl-reverse.com - 0 | 151 | 151 | 28 | 29 | 41 | 29 |
| 8d.76.b19e.ip4.static.sl-reverse.com - 0 | 151 | 151 | 29 | 30 | 42 | 29 |
| c5.76.b19e.ip4.static.sl-reverse.com - 0 | 151 | 151 | 29 | 30 | 44 | 30 |
| ca.52.7a9f.ip4.static.sl-reverse.com - 0 | 151 | 151 | 29 | 29 | 42 | 30 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
"
Fitzy_GGG wrote:
"
freaker811 wrote:
Trying to use winMTR to figure this out but it isn't giving me the kind of results I'd expect based on the other posts here? It either gives no results whatsoever or I get a whole column of hostname "No response from host." Am I doing something wrong? :O

edit: Ok, figured it out. Had to disable windows firewall for it to work I guess.

https://pastebin.com/6R1Z6PfG


Looks like you are from the US? Not sure why you're posting in this thread.

I had a look at your MTR. It shows 93%+ packet loss introduced between your router and your ISP. You should contact them to see what's up.


I said that in my first post - I just figured since I'm encountering the exact same issue I'd post here. Thanks for the response.

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