To support or not to support. That is the qustion

"
Sarah_GGG wrote:


Feel free to post in the Technical Support forum for any additional troubleshooting help from the community (our Developers and Support team will step in where we can).



Getting an answer from devs in the forums is a Myth, imagine in subforums XD

The best option is to post in Technical support and then make a Thread on reddit linking the forum thread... more likely to get devs attention haha

Good to see you Sarah :)
ZiggyD is the Labyrinth of streamers, some like it, some dont, but GGG will make sure to push it down ur throat to make you like it
Last edited by Sexcalibure#7575 on Feb 21, 2018, 4:12:24 PM
1) Connection - if you play on low ram or/and hdd, you will be many times disconnected when switching locations. Just check while you are lagging (or dc) if your hdd blinks or was blinking for long time. SSD should be enough to solve such a problem.

2) Money - buy enough coins to get tabs: currency, div cards, map, essence, premium quad, and fragment tab. Its worth around 550 coins or wait for lower price (should be every 3 weeks cycle) and it should costs cca 400 coins (?).

Dont keep items you are not going to use and sell them for currency. If you are going to need item, simply buy it. There is no need to buy more tabs. If your mind starts to produce: "I need more tabs to store items I will play later" than I assure you, you will not in 99%. Sell everything, keep currency, till you get items really worth to keep, such as legacy or 20 ex yellow items.

Once you have tabs dont spend more money on this game. Better take your friends outside, or buy to your parents something nice, send them to cinema, upgrade PC.. If you going to spend more than 60$, its not healthy. I assure you ... or you going to live in golden cage.


Last edited by Rexeos#3429 on Feb 21, 2018, 5:00:03 PM
OK.. Hope I got it right this time.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dsldevice.attlocal.net - 0 | 481 | 481 | 0 | 0 | 1 | 1 |
|108-92-170-1.lightspeed.crchtx.sbcglobal.net - 1 | 465 | 463 | 17 | 112 | 1495 | 30 |
| 76.249.80.38 - 1 | 463 | 460 | 17 | 92 | 1513 | 18 |
| 76.253.231.30 - 84 | 112 | 19 | 0 | 77 | 1046 | 20 |
| 76.253.231.25 - 85 | 110 | 17 | 0 | 427 | 1475 | 20 |
| 12.83.73.13 - 1 | 468 | 467 | 18 | 112 | 1546 | 21 |
| 12.123.235.65 - 1 | 464 | 462 | 27 | 138 | 1593 | 86 |
| 12.252.114.30 - 1 | 465 | 463 | 27 | 110 | 1546 | 29 |
| ae1.dar01.sr01.dal01.networklayer.com - 1 | 465 | 463 | 27 | 109 | 1515 | 29 |
| po1.fcr05.sr06.dal01.networklayer.com - 1 | 467 | 466 | 28 | 119 | 1556 | 29 |
| patch101.pathofexile.com - 1 | 462 | 459 | 28 | 101 | 1492 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
"
Rizuul wrote:
OK.. Hope I got it right this time.
Spoiler

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dsldevice.attlocal.net - 0 | 481 | 481 | 0 | 0 | 1 | 1 |
|108-92-170-1.lightspeed.crchtx.sbcglobal.net - 1 | 465 | 463 | 17 | 112 | 1495 | 30 |
| 76.249.80.38 - 1 | 463 | 460 | 17 | 92 | 1513 | 18 |
| 76.253.231.30 - 84 | 112 | 19 | 0 | 77 | 1046 | 20 |
| 76.253.231.25 - 85 | 110 | 17 | 0 | 427 | 1475 | 20 |
| 12.83.73.13 - 1 | 468 | 467 | 18 | 112 | 1546 | 21 |
| 12.123.235.65 - 1 | 464 | 462 | 27 | 138 | 1593 | 86 |
| 12.252.114.30 - 1 | 465 | 463 | 27 | 110 | 1546 | 29 |
| ae1.dar01.sr01.dal01.networklayer.com - 1 | 465 | 463 | 27 | 109 | 1515 | 29 |
| po1.fcr05.sr06.dal01.networklayer.com - 1 | 467 | 466 | 28 | 119 | 1556 | 29 |
| patch101.pathofexile.com - 1 | 462 | 459 | 28 | 101 | 1492 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



latency starts right behind your router. switch it off and leave it off for 5 to 10 minutes so your providers router forgets about the configuration and negotiates a new one with your router when you power on again.


if that doesn't help, send that log to your provider.
age and treachery will triumph over youth and skill!
if you disconnect during instance changes, it's likely not the internet connection which fails to establish.

can you post your dxdiag report to pastebin.com and link it here?
age and treachery will triumph over youth and skill!
"
Rizuul wrote:
OK.. Hope I got it right this time.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dsldevice.attlocal.net - 0 | 481 | 481 | 0 | 0 | 1 | 1 |
|108-92-170-1.lightspeed.crchtx.sbcglobal.net - 1 | 465 | 463 | 17 | 112 | 1495 | 30 |
| 76.249.80.38 - 1 | 463 | 460 | 17 | 92 | 1513 | 18 |
| 76.253.231.30 - 84 | 112 | 19 | 0 | 77 | 1046 | 20 |
| 76.253.231.25 - 85 | 110 | 17 | 0 | 427 | 1475 | 20 |
| 12.83.73.13 - 1 | 468 | 467 | 18 | 112 | 1546 | 21 |
| 12.123.235.65 - 1 | 464 | 462 | 27 | 138 | 1593 | 86 |
| 12.252.114.30 - 1 | 465 | 463 | 27 | 110 | 1546 | 29 |
| ae1.dar01.sr01.dal01.networklayer.com - 1 | 465 | 463 | 27 | 109 | 1515 | 29 |
| po1.fcr05.sr06.dal01.networklayer.com - 1 | 467 | 466 | 28 | 119 | 1556 | 29 |
| patch101.pathofexile.com - 1 | 462 | 459 | 28 | 101 | 1492 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Ok, this WinMTR test is meaningful. From the "dsldevice.attlocal.net" it looks like DSL Internet service. Why is that important? Because DSL is Internet communications technology from the 1990s and even though it's up to VDSL 2.0 specs if you are close enough to the CO (central office = telco exchange building or remote unit like a Stinger DSL switch) the data is running on existing telephone lines which could be 30+ years old. Every junction point from your DSL modem back to the telco (ATT) is a potential point where noise can get created. Where in the world are you anyway? I'm in SW Florida and here in the summer months rain is the #1 cause of DSL faults. Water gets into phone junction boxes, underground conduits that may have 100s/1000s of wire pairs and water will (if not a direct short) will attenuate the DSL signal and a weak signal will cause DCs and frustration. Secondly, if your DSL is one pair in a conduit bundle then you can DC easily from crosstalk where the neighbor wire pairs are bleeding a little of their signal into your wire pair and causing interference. Finally, DSL has an effective distance of about 17000 ft. from the CO head end to your DSL router. The further out you are the slower the speed is and the higher the chance is that noise will get in. Can you find an old phone that doesn't require power and plug it in, then listen to the dialtone until it stops? Can you here any static on the line or the dialtone is distorted at any time. Humidity and temperature can also affect QOS (quality of signal) so listen in when you are experiencing frequent DCs.

This last DSL troubleshooting info has to do with what is called "ringback". I've deployed 100s of Cisco LRE 755 devices in older condos that don't have CAT5 wiring (just the standard CAT3) and the one thing that high speed DSL absolutely hates is having the line signal split at any point from the dmark (demarcation point) (the junction box on the outside of the home where there is usually a short piece of phone line plugged into an RJ-11 jack so in the event a phone tech needs to check the line he can just unplug from the building wiring and plug his butt-set into it to call another tech back at the CO to test voice quality). Anyway, from that dmark point to your DSL router you don't want the line to split off and go to multiple jacks with your DSL being one of many wires. What happens is the DSL signal gets to the junction and then has to go down more than one path. The path that is to your DSL router is fine but the other paths will probably end at another room's wall jack with nothing plugged in or even worse is you do have a phone or fax plugged in sharing your DSL line. With the DSL signal reaching a jack that has nothing plugged into it then a percentage of the signal is reflected back up the line (just like when a rock is thrown into a canal with seawalls, when the splash wake hits the wall some of it reflects back). So part of the DSL signal gets reflected back and mixes back into the original signal which is very bad and must be eliminated.

In old condos or apartment buildings that I've had to install the Cisco LRE 755 devices the way I like to always do it is to use the 2nd yellow/black pair of wires and leave the red/green pair for a phone. Then I must make sure that from where the yellow/black pair enters the unit that there are no other wire splitting off from it. If the yellow/black pair is being daisy chained through a wall plate before it gets to the LRE 755 then I must take them out and splice (scotch lock) them to bypass that jack. Bottom line is that you want a single non-branching wire pair link from the dmark all the way to the DSL device. Failure to achieve this will cause many problems. If you must use the pair of wires for both Internet and voice then you must use special line filters to stop the ringback signal.

With the WinMTR results showing a best of 28 but the worst is jumping to 1500+ (over 1.5 seconds) that you probably need to run a new line from the outside dmark (or wherever that is in your home) to the wall jack that your DSL router plugs into. Time spikes of over 1500ms can easily wreck your PoE playing and I can see why you have so many DCs. It's time to rewire or get ATT to improve their line quality.

PoE is much more sensitive to communication faults than any other game I've played but even GGG can't change their net-code to compensate for the way high latency you're experiencing so you can't blame your frequent DCs on them.

Edit: I see by your first hop name of "lightspeed.crchtx.sbcglobal.net" that you are somewhere in Texas (crchtx). But signals flowing through a copper wire is not "lightspeed". Not even close.

Edit2: If you can get your max latency down low (<200) then PoE will play fine. Then and only then you can play without DCing and re-evaluate whether to financially support PoE or not. As you can see I'm a CB supporter (I love my Kiwi pet) and really enjoyed Legacy League so I thanked GGG with my financial support. If you can fix your latency problems and continue to like PoE then you can justify financial support.
"You've got to grind, grind, grind at that grindstone..."
Necessity may be the mother of invention, but poor QoP in PoE is the father of frustration.

The perfect solution to fix Trade Chat:
www.pathofexile.com/forum/view-thread/2247070
Last edited by Arrowneous#3097 on Feb 21, 2018, 9:16:04 PM
"
Arrowneous wrote:
"
Rizuul wrote:
OK.. Hope I got it right this time.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dsldevice.attlocal.net - 0 | 481 | 481 | 0 | 0 | 1 | 1 |
|108-92-170-1.lightspeed.crchtx.sbcglobal.net - 1 | 465 | 463 | 17 | 112 | 1495 | 30 |
| 76.249.80.38 - 1 | 463 | 460 | 17 | 92 | 1513 | 18 |
| 76.253.231.30 - 84 | 112 | 19 | 0 | 77 | 1046 | 20 |
| 76.253.231.25 - 85 | 110 | 17 | 0 | 427 | 1475 | 20 |
| 12.83.73.13 - 1 | 468 | 467 | 18 | 112 | 1546 | 21 |
| 12.123.235.65 - 1 | 464 | 462 | 27 | 138 | 1593 | 86 |
| 12.252.114.30 - 1 | 465 | 463 | 27 | 110 | 1546 | 29 |
| ae1.dar01.sr01.dal01.networklayer.com - 1 | 465 | 463 | 27 | 109 | 1515 | 29 |
| po1.fcr05.sr06.dal01.networklayer.com - 1 | 467 | 466 | 28 | 119 | 1556 | 29 |
| patch101.pathofexile.com - 1 | 462 | 459 | 28 | 101 | 1492 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Ok, this WinMTR test is meaningful. From the "dsldevice.attlocal.net" it looks like DSL Internet service. Why is that important? Because DSL is Internet communications technology from the 1990s and even though it's up to VDSL 2.0 specs if you are close enough to the CO (central office = telco exchange building or remote unit like a Stinger DSL switch) the data is running on existing telephone lines which could be 30+ years old. Every junction point from your DSL modem back to the telco (ATT) is a potential point where noise can get created. Where in the world are you anyway? I'm in SW Florida and here in the summer months rain is the #1 cause of DSL faults. Water gets into phone junction boxes, underground conduits that may have 100s/1000s of wire pairs and water will (if not a direct short) will attenuate the DSL signal and a weak signal will cause DCs and frustration. Secondly, if your DSL is one pair in a conduit bundle then you can DC easily from crosstalk where the neighbor wire pairs are bleeding a little of their signal into your wire pair and causing interference. Finally, DSL has an effective distance of about 17000 ft. from the CO head end to your DSL router. The further out you are the slower the speed is and the higher the chance is that noise will get in. Can you find an old phone that doesn't require power and plug it in, then listen to the dialtone until it stops? Can you here any static on the line or the dialtone is distorted at any time. Humidity and temperature can also affect QOS (quality of signal) so listen in when you are experiencing frequent DCs.

This last DSL troubleshooting info has to do with what is called "ringback". I've deployed 100s of Cisco LRE 755 devices in older condos that don't have CAT5 wiring (just the standard CAT3) and the one thing that high speed DSL absolutely hates is having the line signal split at any point from the dmark (demarcation point) (the junction box on the outside of the home where there is usually a short piece of phone line plugged into an RJ-11 jack so in the event a phone tech needs to check the line he can just unplug from the building wiring and plug his butt-set into it to call another tech back at the CO to test voice quality). Anyway, from that dmark point to your DSL router you don't want the line to split off and go to multiple jacks with your DSL being one of many wires. What happens is the DSL signal gets to the junction and then has to go down more than one path. The path that is to your DSL router is fine but the other paths will probably end at another room's wall jack with nothing plugged in or even worse is you do have a phone or fax plugged in sharing your DSL line. With the DSL signal reaching a jack that has nothing plugged into it then a percentage of the signal is reflected back up the line (just like when a rock is thrown into a canal with seawalls, when the splash wake hits the wall some of it reflects back). So part of the DSL signal gets reflected back and mixes back into the original signal which is very bad and must be eliminated.

In old condos or apartment buildings that I've had to install the Cisco LRE 755 devices the way I like to always do it is to use the 2nd yellow/black pair of wires and leave the red/green pair for a phone. Then I must make sure that from where the yellow/black pair enters the unit that there are no other wire splitting off from it. If the yellow/black pair is being daisy chained through a wall plate before it gets to the LRE 755 then I must take them out and splice (scotch lock) them to bypass that jack. Bottom line is that you want a single non-branching wire pair link from the dmark all the way to the DSL device. Failure to achieve this will cause many problems. If you must use the pair of wires for both Internet and voice then you must use special line filters to stop the ringback signal.

With the WinMTR results showing a best of 28 but the worst is jumping to 1500+ (over 1.5 seconds) that you probably need to run a new line from the outside dmark (or wherever that is in your home) to the wall jack that your DSL router plugs into. Time spikes of over 1500ms can easily wreck your PoE playing and I can see why you have so many DCs. It's time to rewire or get ATT to improve their line quality.

PoE is much more sensitive to communication faults than any other game I've played but even GGG can't change their net-code to compensate for the way high latency you're experiencing so you can't blame your frequent DCs on them.

Edit: I see by your first hop name of "lightspeed.crchtx.sbcglobal.net" that you are somewhere in Texas (crchtx). But signals flowing through a copper wire is not "lightspeed". Not even close.

Edit2: If you can get your max latency down low (<200) then PoE will play fine. Then and only then you can play without DCing and re-evaluate whether to financially support PoE or not. As you can see I'm a CB supporter (I love my Kiwi pet) and really enjoyed Legacy League so I thanked GGG with my financial support. If you can fix your latency problems and continue to like PoE then you can justify financial support.


Oh my goodness! Thank you so much for such a wonderfully detailed response. Further proof that the community here is wonderful.

I live in South Texas in the Corpus Christi area just a few miles from Padre Island. Also, I do, in fact, live in an old apartment complex. The phone lines are probably quite old, as well.

I am going to immediately look into cable. We don't have a lot of choices down here in my area, but we do have Spectrum.

Just for the record, my modem is only a few weeks old, and has been functioning perfectly. Since no other games have given me any trouble, I hope you can understand why I thought GGG PoE was the problem.

Thank you all for your devotion and consideration. I will be looking into your suggestions immediately and will be very happy to support the game, to the best of my ability.

*Thumbs up to the community*
"1) Is your game, GGG, worthy of my financial support?"

I'm a very casual player, still learning a lot about the game, and have been playing on/off (more off than on due to work) for a few months and I'd say 'yes' | spending points on stash tabs was where I started and eventually bought a few supporter packs. Like someone posted above, I calculated how much time I spent playing the game and how much that was worth to me.


"2) If so, to what degree do I do so? If, not, do I continue to play anyway?"

As you can see from my profile, I don't get to play too much however I do like starting a league and see how far I can get before 'life' gets in the way. I set a goal and try to reach it, I love the fact that I can pickup where I left off even after a league is over (even if it's in the Standard league).


3) Do I speak positively about your game to others?

If you've had a good time playing the game then 'why not'?


"Unfortunately, there is a deal breaker. CONSTANT disconnects."

I agree with the previous posters, constant disconnects could be the system you're playing on, your service provider, or a combination of both. Granted all service providers will suffer issues periodically but that's the exception and not the norm.

*My gripe with PoE are the desync issues I encounter when using my movement ability. I'm playing on a pretty beefy system, just built with all the latest hardware available at the time (October 2017) with a 1440p Predator monitor, currently working in South Korea and have a 1 gigabyte fiber line to my house - connect to the server in Japan at about 40ms (so i have pretty stable connection) - if i choose 'lockstep' networking mode I suffer from game stutters and if I choose 'predictive' networking mode I suffer desync - not enough to make me stop playing tho ;)

I've learned to save 'harder' things I want to try for right after I make a new level, then I don't care how much I die trying as the XP penalty won't de-level me :D

Anyway, I hope you can achieve a stable connection and enjoy the game!
"
IIPheXII wrote:
I want the XP penalty, numbers and time to get past 95 is just retarded, you eventually just die of boredom or a lag spike before u get to 90% of lvl 96


https://www.youtube.com/watch?v=dAxZVZgpmI0

Hey OP. So heres my short story.

I started PoE long ago when game ended on entrance to Solaris Temple. Loved it from the very first sight. It got me this "new thing" in "old comfortable manner".

I buy games that give me something more than just playing. I love the experience. I love Witcher (im from Poland so extra points for books and rest of the content). 3rd is waiting for new rig that will eventually come. I remember when i started Mass Effect. 1st and 2nd. They were great but third made me this "i will never give my money to EA again". When i will get Witcher 3rd i will have proper experience from 1 to last. Game worth my time and attention are worth my money.

If PoE would be game in box i would buy it. Because it gave me exellent experience among the time and for some reason its not boring to me. So i support GGG because they deserved it. They earned it.

It is actually Your call. Make it in harmony with The Self.
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