I lost everything on my account

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Nithryok wrote:

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kamil10 wrote:

@to Admins

Hi, after last patch when I Log-in (3 days ago) to PEO i don't see my Witch about 45lvl.
I do relogs many times but nothing happens... I make a new character to check my STORE and the store was gone too.
On the website i don't see any character too.

I had the Witch about 45lvl. I never told anybody my password or email, so it's not my fault.

I not going to play fresh without my store... If i don't back my store I forget about this game, becouse I lost 2 weeks game.

As proof that I had a character, here my topic's of trading. http://www.pathofexile.com/account/view-profile/kamil10

Did you register a account in game and then register a account on the forms with the same email address?

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failchen wrote:

No, no and no. Why do people always insist that there must have been something going on with keyloggers and other dubious stuff?

I have a clean computer, didn't check dodgy websites or did anything stupid at all. Playing online games for over 14 years teaches you that! BUT people saw my login/email on my stream, and that was probably the mistake - combined with the fact that you can retry passwords for a bazzillion times... so basically what's the point of having a long and safe password when there are countless login tries?

And still it's a shame, really. I can live with the fact that they took all my currency, all linked items, all uniques and all non IDed rares, all level 8 blue belts and wisdom scrolls (lol). But why did they have to delete all characters? Just to be mean? Most of all they would have got a ton more good stuff if they'd targeted one of the big streamers and not somebody like me...

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failchen wrote:

Both Kaspersky and Avira said my PC is clean, even checked for a third time to be really sure, this time with Avast.

But of course you, Lask001, know it better than these programms! Did you win the internet - or did you invent it? The idea of arguing with a God among mortals infidels like you is laughable. That's what is called a waste of time.

The keylogger card, however, is overused no matter how often I scan my computer. It's been around seven months since I typed in my password. Hooray?

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Zalmoxis wrote:

Same problem here. Will quit PoE for good if I don't get what I had back, and will definitely recommend all my friends to stay away from the game as well. This is clearly not a user's fault, considering how many targets are lately and some of us actually know how to protect ourselves properly.