Massive latency connecting via america

I normally have my client set to connect through America but today I am getting massive spikes of latency up to 1800 ms it's unplayable I did testing on my net did a ping -t to pathofexile.com with the following results

Out of curiosity I set my client to Europe and I am getting 0 latency now if you would like any more information from me or anything else I can add let me know

EDIT: I should add I am in Vancouver, BC Canada which is why I connect via America :)

Im actually having latency issues too and I am also in Vancouver, BC. What ISP are you with? Im with Shaw and I know they had trouble a few days ago so maybe it's back =/. Thats my best guess.

I am on Shaw but am having no issues elsewhere, streaming twitch, streaming music, netflix, neverwinter and switching the client to europe resolved the latency issue for me so I wouldn't suspect Shaw in that event

unless of course it's affecting their upstream somewhere but it seems it's not Shaw

"

Phlobon wrote:

I normally have my client set to connect through America but today I am getting massive spikes of latency up to 1800 ms it's unplayable I did testing on my net did a ping -t to pathofexile.com with the following results

Spoiler

Ping statistics for 173.192.44.22:
Packets: Sent = 116, Received = 89, Lost = 27 (23% loss),
Approximate round trip times in milli-seconds:
Minimum = 178ms, Maximum = 190ms, Average = 180ms

Out of curiosity I set my client to Europe and I am getting 0 latency now if you would like any more information from me or anything else I can add let me know

EDIT: I should add I am in Vancouver, BC Canada which is why I connect via America :)

That's absolutely horrible packet loss. Too bad. :(

You should be getting 0% packet loss at all/most times and this is an ISP problem and not a GGG game server issue. I'm in Cape Coral Florida and here's my ping results:

C:\Users\Mark>ping www.pathofexile.com

Pinging www.pathofexile.com [173.192.44.22] with 32 bytes of data:
Reply from 173.192.44.22: bytes=32 time=41ms TTL=49
Reply from 173.192.44.22: bytes=32 time=43ms TTL=49
Reply from 173.192.44.22: bytes=32 time=43ms TTL=49
Reply from 173.192.44.22: bytes=32 time=43ms TTL=49

Ping statistics for 173.192.44.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 43ms, Average = 42ms

and a longer test shows for me:

Ping statistics for 173.192.44.22:
Packets: Sent = 112, Received = 112, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 50ms, Average = 42ms

Your ping time will very (mine is extremely low thank god) but the important thing to see here is that of the total number of packets sent and received you should be under 1% packet loss to the PoE servers. You either have a faulty piece of network gear (router, switch, computer network port etc.) or your ISP has a very bad connection to your gaming computer. Also you should never play PoE on a wireless connection as there are too many ways for the wireless 2.4 GHz signal to be interfered with by either a too close neighbor with a wireless router on the same channel or by other wireless non-ethernet products (cordless phones, wireless surround sound speakers, etc.), anything that operates in the open 2.4 GHz frequency is a possible target for interfering with your wifi Internet connection and prevent you from playing any on-line game.

edit: Also unplug and replug all your connecting Ethernet cables to ensure the packet loss problem isn't caused by a stupid faulty connection somewhere in your LAN. If you can run a cable directly from your Internet device (DSL or cable modem, etc.) straight to your computer to bypass everything in your LAN do that and then run the ping tests again to see if you're still plagued by packet loss and will have to get your ISP tech support involved to fix it.

I have done the unplugging, replugging power cycling im direct not via wifi my speeds etc are all fine the only game getting such high latency is POE at the moment I will still contact my ISP to have them check into they're side of it.

High latency is a problem that causes PoE desync issues but right now your main concern and focus should be on eliminating the packet loss.

"

Arrowneous wrote:

High latency is a problem that causes PoE desync issues but right now your main concern and focus should be on eliminating the packet loss.

yup in the meantime I will connect via europe on the client

I am also experiencing the same the thing with Shaw I live on Vancouver Island. It doesn't happen all the time but I get consistent lag spikes for hours at a time. I want to add curiously this happens with both Twitch.tv streams at the same time as when the spikes happen in PoE regardless of if I am watching a stream or playing PoE separately or at the same time. This makes me think that Shaw is throttling the connection to PoE and Twitch could be other things as well but I am not aware of them.

Could you all run WinMTR when experiencing lag

https://www.pathofexile.com/forum/view-thread/361292

and post the results in this thread.

"

Phlobon wrote:

"

Arrowneous wrote:

High latency is a problem that causes PoE desync issues but right now your main concern and focus should be on eliminating the packet loss.

yup in the meantime I will connect via Europe on the client

Hmm... Do you actually experience less packet loss by using the EU PoE game servers? If that is true then there is a problem further upstream than from your ISP at a major Internet backbone NAP where one companies fiber passes traffic to another fiber backbone. Those types of problems are harder to get resolved because the company responsible for ensuring that all the huge routers of Internet traffic are working correctly are unseen by the public and we usually have no idea of who they are or how to contact them.

Maybe you can run a traceroute just to get an idea of how your connection gets linked to the PoE servers. Here's my traceroute results:

C:\Users\Mark>tracert www.pathofexile.com

Tracing route to www.pathofexile.com [173.192.44.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms shire.cyberstreet.com [68.68.205.1]
2 2 ms 2 ms 2 ms 68.68.205.133
3 5 ms 4 ms 3 ms 68.68.205.193
4 5 ms 4 ms 3 ms gondor.cyberstreet.com [68.68.205.33]
5 5 ms 3 ms 5 ms 172.16.52.1
6 8 ms 6 ms 13 ms 69.80.74.49
7 9 ms 9 ms 10 ms m1049-mts-10ge-1-1-2.fplfn.net [208.67.166.126]
8 8 ms 7 ms 10 ms m1070-nap-10ge-2-0-0.fplfn.net [208.67.166.66]
9 35 ms 7 ms 9 ms 198.32.124.221
10 44 ms 53 ms 48 ms ae1.bbr01.sr02.hou02.networklayer.com [173.192.18.162]
11 44 ms 43 ms 41 ms ae3.bbr01.eq01.dal03.networklayer.com [173.192.18.218]
12 42 ms 43 ms 42 ms ae0.dar02.sr01.dal01.networklayer.com [173.192.18.253]
13 44 ms 43 ms 42 ms po2.fcr05.sr06.dal01.networklayer.com [66.228.118.223]
14 42 ms 41 ms 42 ms 173.192.44.22-static.reverse.softlayer.com [173.192.44.22]

Trace complete.

From my home in Cape Coral, Florida I go from my local Linux computer router I call Shire (I name my computers with Lord Of The Ring names), through my own wireless network with the 68.68... addresses, out my fiber companies link in down town Fort Myers (route 6 and 7) which is FPLFN.NET (FPL FiberNet, our power company has an Internet fiber backbone service), who then passes my packets off to the next fiber carrier at the Miami NAP (route 8), it's then going to Houston (hou02 in trace 10), then on to Dallas, TX for 3 more hops until is arrives at the company hosting the PoE game servers (appears to be a company called Softlayer.com, route 14).

All of these routes or HOPS as they are referred to each have large/huge routers passing traffic from one Internet fiber data transport to another and is normal for any Internet connection.

So today my link to play PoE goes through Houston but later today I could as easily be routed through Atlanta, or any other NAP. The Internet is self load balancing (when all is working normally) so how my PoE game session data packets go to Dallas and back is up to the Internet at large and any 1 piece of equipment along the way could cause the packet to be misrouted or dropped if it is malfunctioning.

That is why any game company and not just GGG has a difficult and largely impossible task trying to ensure we all can play PoE with minimal desync or lost connection. There is no single company involved in the transmission of Internet packets from point A to point B and back so where the packet loss is coming from isn't always easy to identify and fix.