How to: WinMTR / trace route
MTR and Connectivity Issue Primer
We prefer to use WinMTR to troubleshoot general network connectivity when using Windows platforms. It's open source and free to use.
Please use the below link:
Download WinMTR at http://winmtr.net/winmtr_download/
Testing the connection to your preferred gateway
Select the correct host for your gateway:
1) Enter the address into the Host box and Start:
2) Allow the trace to run for a few minutes (around 300-500 packets) and Stop:
3) Copy Text to clipboard:
Common WinMTR Issues
Common causes of network connectivity issues
One of the most common causes of connection issues is wireless networking. There are a great many factors that can cause it to perform sub-optimally. These include, but aren't limited to, RF spectrum congestion, 2.4GHz devices, walls and obstructions, general interference and faulty hardware. A sound way to eliminate this as a cause is to test your connection while plugged into your router with an Ethernet cable.
Faulty network hardware:
Faulty network hardware such as a faulty switch, router, or damaged Ethernet cable can be at fault here. Try swapping them out.
Problems caused by your ISP:
This can cause bad behaviour at the first couple hops in your trace. If the issue persists, we recommend contacting your ISP.
Problems caused by upstream/downstream providers:
This type of issue can be difficult to track down and solve if the symptoms don't resolve themselves. We have no direct path to escalate issues if they're being caused by upstream providers (e.g. Level3, AT&T, Verizon). If the problem is affecting a large amount of players, we can escalate to our server provider, to see if they can do anything such as route around the issue, but often they will refer us back to having the specific users contact their ISP for further assistance.
A useful website that may show if there are backbone issues is the Internet Health Report (http://internetpulse.keynote.com/)
Problems caused by our provider:
If we determine the issue is being caused by our provider, we will escallate directly to them, have them solve the issue and provide updates as soon as possible. If there are problems with Network Layer, they will be affecting all players connecting to the gateway having trouble.
Temporary internet backbone re-routing:
Occasionally, upstream providers will update their routes in order avoid hardware that is experiencing issues. Not much can be done in this situation, but usually the normal routing is restored relatively quickly.
Frequently asked questions
Why am I experiencing lag, only now that Path of Exile 2.0 has been released?
If you are using Lockstep Mode-
Everyone seems to be having the same issue as me. Is there a greater problem going on?
I seem to be experiencing lag since the latest patch. Is it the patch causing my problem?
I have a fast connection, with great upstream and downstream bandwidth. Shouldn't I be free from lag?
I don't experience any lag in other games, only Path of Exile. Why is this?
Speedtest.net shows no packet loss. Shouldn't this indicate I am problem free?
Are my region's servers slower than others?
on Apr 29, 2013, 2:32:06 PM
Grinding Gear Games
While you're experiencing problems in-game, you can get the instance server's IP address by opening the folder you installed PoE in and the "logs" subfolder, then open the "Client.txt" file, usually found here, Client.txt.
The file will probably be quite large, but scroll to the bottom and search for the last line containing "Connecting to instance server".
2012/03/27 10:33:25 3917590 50 [INFO Client 3768] Connecting to instance server at 127.0.0.1:12345
Instead of 127.0.0.1 it will have a different IP address. Use that IP address as the "Host" to run WinMTR on the instance server.
Note: remove the port number from the IP, when you trace to it, it should only be: X.X.X.X
Last edited by Henry_GGG on Jul 14, 2013, 5:05:54 PM
on May 1, 2013, 4:23:42 AM
How to use PingPlotter:
Step 1 - Download/Run PingPlotter: http://www.pingplotter.com/download.html
Step 2 - Enter server details
Step 3 - Click Trace
Step 4 - Let it run!
Once you have something like this, hide the first few hops/ip's if you wish, then host the image on your preferred image host(http://imgur.com/ is nice!), and then post it in your thread/reply.
If you have any concerns about posting your trace route on the forums, please send it to us at email@example.com, with a link to your thread.
Note: Do not run WinMTR in conjunction with PingPlotter. Running one of these programs at a time will be sufficient!
on Oct 27, 2013, 7:03:15 PM
Grinding Gear Games