Gameplay Help and Discussion - Account Problem - Forum

" CaptainFoo wrote: " nanoplasm wrote: While your attitude could use a little adjustment, I do agree with you that if GGG can't resolve account issue on a timely basis, and keep people updated on the status, they shouldn't be so quick to ban / lock accounts. Also, you are not going to find sympathy here in any of the PoE online communities. They will mock you and relish in your frustration, and accuse you of wrongdoing on speculation (no one knows what's going besides you and GGG). They are your classic case of the lynch mob, jumping on the GGG judgement bandwagon and kick you while you are down. I would recommend you hold of on actually filing chargeback and steam, until GGG is unable to provide a reasonable resolution. That's your nuclear option and that will cut all ties between you and your account. Yeah, GGG has great 24/7 CS when it comes to taking your money. But when it comes to resolving account issues, they are like a government bureaucracy. note that running a chargeback on a steam purchase is likely to get your steam account terminated as well The problem is i cant run an chargeback because i paid most of that stuff with money i got of steam for selling stuff in csgo and so on. That is why i tryed contacting steam to get that back but they wrote that i have to contact GGG which i did but they dont answer... GGG can have the money im spending more, but i do want my account playable again and i do want for them to change there support and give support via Live Chat and/or Phone internationale of course. I belive that after about 6 years they got the money to get better support for there player base and they should invest this money not only in making the game better but in making an better overall experiance for the customer/player if there is trouble after an patch and so on. Last edited by Levi1985 on Dec 19, 2018, 10:38:12 AM	Posted by Levi1985 on Dec 19, 2018, 10:36:18 AM Quote this Post
" Levi1985 wrote: Well just for uptade i didnt revive anything new until now day 9 still running. Yup, keep it up. I am in the same boat. Not happy with the performance of GGG's account services.	Posted by nanoplasm on Dec 19, 2018, 11:19:20 AM Quote this Post
Little update again...10 days gone still cant play my main account still got no solution of the GGG Support Team. Last edited by Levi1985 on Dec 20, 2018, 6:30:10 AM	Posted by Levi1985 on Dec 20, 2018, 1:55:09 AM Quote this Post
Me too, still no response from GGG.	Posted by nanoplasm on Dec 20, 2018, 5:24:37 PM Quote this Post
Well what can i say...still no answer, my account is still locked DAY 11. I hope GGG will get his act togehter and compansate me for this im really pissed now that i still cant play with my main account. The christmas holidays are coming poe is the choice to play and now this...good job ggg you made my holiday!	Posted by Levi1985 on Dec 21, 2018, 2:57:12 AM Quote this Post
Look this thread: https://www.pathofexile.com/forum/view-thread/2280348/page/1#p16057815 It takes them 30 minutes to response to an item shop related problem... Im wating 11 days now for an response where the problem (an Account related one) is on GGGs side too... ROFL!!! Greedy .... < (You can put any word in there you see fit) Last edited by Levi1985 on Dec 21, 2018, 3:32:51 AM	Posted by Levi1985 on Dec 21, 2018, 3:31:38 AM Quote this Post
Here is a list of threads that's in the same boat, https://www.pathofexile.com/forum/view-thread/2274100 https://www.pathofexile.com/forum/view-thread/2265861 https://www.pathofexile.com/forum/view-thread/2277485 https://www.pathofexile.com/forum/view-thread/2249993 https://www.pathofexile.com/forum/view-thread/2273045 https://www.pathofexile.com/forum/view-thread/2275589 https://www.pathofexile.com/forum/view-thread/2270999 https://www.pathofexile.com/forum/view-thread/2276333 https://www.pathofexile.com/forum/view-thread/2268277 https://www.pathofexile.com/forum/view-thread/2258561	Posted by nanoplasm on Dec 21, 2018, 6:01:28 AM Quote this Post
I got a reply today. Nothing that would be considered as progress, but I got a reply. How about you?	Posted by nanoplasm on Dec 21, 2018, 1:34:14 PM Quote this Post
Nope nothing Day 12...and im getting really pissed right now because i waited for the supporter packs and i want that shit but cant buy it because im not on my main account... And all the reduced prices....im really angry about this...but well obvisouly GGG does not care about that.	Posted by Levi1985 on Dec 21, 2018, 3:19:19 PM Quote this Post
" Levi1985 wrote: Nope nothing Day 12...and im getting really pissed right now because i waited for the supporter packs and i want that shit but cant buy it because im not on my main account... And all the reduced prices....im really angry about this...but well obvisouly GGG does not care about that. You know, email Support (the ones that's really nice and kind at taking your money) saying that our account is locked and cannot make purchase. And see if they can put the items on hold for you (which they can do for up to 3 month, as a payment plan), and at the discounted price. Account resolution support is slow, but the MTX support is super efficient. 😂	Posted by nanoplasm on Dec 21, 2018, 6:46:35 PM Quote this Post