@GGG Australia Lag (packet loss issues) - Pls Fix

From Perth... Game is almost unplayable...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| www.routerlogin.com - 0 | 200 | 200 | 0 | 0 | 1 | 0 |
| lo0.bras2.per1.on.ii.net - 8 | 157 | 146 | 32 | 89 | 392 | 319 |
| ae22.cr1.per4.on.ii.net - 7 | 164 | 154 | 0 | 135 | 411 | 238 |
| be170.cr2.adl6.on.ii.net - 8 | 156 | 144 | 72 | 132 | 415 | 266 |
| ae5.cr1.mel4.on.ii.net - 9 | 152 | 139 | 72 | 116 | 414 | 298 |
| ae0.cr1.mel8.on.ii.net - 6 | 165 | 156 | 74 | 140 | 430 | 406 |
| 218.100.78.56 - 8 | 156 | 144 | 0 | 132 | 422 | 276 |
| ae5.dar02.mel01.networklayer.com - 7 | 161 | 151 | 0 | 135 | 419 | 296 |
| po2.fcr01a.mel01.networklayer.com - 8 | 153 | 141 | 73 | 121 | 433 | 286 |
| c4.52.01a8.ip4.static.sl-reverse.com - 8 | 156 | 144 | 0 | 121 | 431 | 254 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

From Perth, getting horrendous lag and unexpected disconnections from AUS realm. Who exactly is at fault here... POE server or my ISP , optus?

"

BlessedAutumn wrote:

It isn't iinet doing it. If you call them regarding this (with enough jumping up and down after they tell you to power cycle your modem 44 times), they will conduct tests and this is not an issue anywhere but when it comes to POE.

What tests?

You think they've thoroughly tested their entire network during a phone call? Come on. That would take weeks - and the person you're talking to wouldn't even be qualified, nor have the necessary tools - to do so. They pinged your modem then tried to get you off the phone.

I've seen a few threads by people in Australia who have iiNet as their ISP, and almost every log I've seen showed the same thing: when iiNet was passing their data from iiNet's network over to a hop controlled by the Western Australian Internet Association, they start getting packet loss. Every test by people affected features the node 218.100.78.56.

That's two companies involved, neither of which are GGG. If you understand how to read WinMTR logs then you cannot arrive at the conclusion GGG is at fault through any means other than dishonesty. If you can't read the logs, then go ask for a second opinion. There's multiple subreddits you could consult, forums such as Tom's Hardware - pick any resource you want. Show them the log(s), explain that you're having problems, ask what they think.

I can understand a degree of frustration at not being able to to play a game. I can empathize with the annoyance of the blame game being decided by a tool you're not familiar with. I can appreciate a healthy dose of skepticism at employees claiming it's not their company's fault. But what I cannot accept is you disregarding the evidence either because you do not understand it, or because it does not substantiate your preconceived notion. Try harder.

In case you've lost track, here are the facts at the current time;

• GGG has offered WinMTR logs as evidence, iiNet has not offered evidence.
• Anyone can examine the WinMTR logs, iiNet's "test" has not been verified.

Let us know when 1) you can refute the WinMTR logs, or, 2) you're ready to share evidence offered by iiNet to prove that they're not at fault. Because otherwise it's pretty clear you're not even going to try to hold both companies to the same standard.

P.S. Speaking of evidence, here's some from today which proves that GGG acknowledges when a problem is on their end. Also, just last week Lead Developer Chris Wilson went out of his way to post a thread to acknowledge & apologize for server-side problems.

"

kanameclan wrote:

From Perth, getting horrendous lag and unexpected disconnections from AUS realm. Who exactly is at fault here... POE server or my ISP , optus?

Hey there,

Apologies if I've missed it - I quickly looked at the first page of your post history and couldn't see a WinMTR log. Could you read this thread and post a log for us to look at?

If you're concerned about the impartiality of WinMTR, you can find it's Wikipedia article here. It's not developed or maintained by GGG. You can also use a different tool, e.g. Pingplotter if you'd prefer. Assuming you're on Windows, it has Pathping integrated into the OS.

I would ask for one of those instead of a ping or trace route, as these offer minimal information. Pings don't show the route, and trace routes only ping each hop three times.

"

Fitzy_GGG wrote:

"

BlessedAutumn wrote:

"

fizbanger wrote:

Hi guys, just adding my two cents. Also IINET customer and also having these latency spikes.
Also had this issue before and it went away.

It seems to only be occurring during peak times though so it might be that the ISP is shaping this particular type of traffic during these time periods.

It isn't iinet doing it. If you call them regarding this (with enough jumping up and down after they tell you to power cycle your modem 44 times), they will conduct tests and this is not an issue anywhere but when it comes to POE.

If you look through this post you will see this has happened multiple times before and it was eventually GGG who fixed something (not sure from a technical point of view what it was, I don't remember if they said), and once they said they fixed that part it was perfect for iinet customers.

It also isn't localised, its all over Australia no matter from where, regardless of the connection speeds.

We went through the "its your ISP" with GGG the first few times and I am going to say this is the same issue as we have previously had.

EDIT - Considering how big iinet and the companies who use iinet are in Australia now (internode, TPG, etc) this is something that affects so many customers.

This is simply untrue.

If there is a problem inside our provider's network, or some sort of routing problem, we can escalate to them to look for a fix.

If it's outside of our provider's network (such as in this case), the best we can do is convince our provider to attempt to contact the third party that is having the problem and encourage them to fix it.

"

Sarno wrote:

"

BlessedAutumn wrote:

It isn't iinet doing it. If you call them regarding this (with enough jumping up and down after they tell you to power cycle your modem 44 times), they will conduct tests and this is not an issue anywhere but when it comes to POE.

What tests?

You think they've thoroughly tested their entire network during a phone call? Come on. That would take weeks - and the person you're talking to wouldn't even be qualified, nor have the necessary tools - to do so. They pinged your modem then tried to get you off the phone.

I've seen a few threads by people in Australia who have iiNet as their ISP, and almost every log I've seen showed the same thing: when iiNet was passing their data from iiNet's network over to a hop controlled by the Western Australian Internet Association, they start getting packet loss. Every test by people affected features the node 218.100.78.56.

That's two companies involved, neither of which are GGG. If you understand how to read WinMTR logs then you cannot arrive at the conclusion GGG is at fault through any means other than dishonesty. If you can't read the logs, then go ask for a second opinion. There's multiple subreddits you could consult, forums such as Tom's Hardware - pick any resource you want. Show them the log(s), explain that you're having problems, ask what they think.

I can understand a degree of frustration at not being able to to play a game. I can empathize with the annoyance of the blame game being decided by a tool you're not familiar with. I can appreciate a healthy dose of skepticism at employees claiming it's not their company's fault. But what I cannot accept is you disregarding the evidence either because you do not understand it, or because it does not substantiate your preconceived notion. Try harder.

In case you've lost track, here are the facts at the current time;

• GGG has offered WinMTR logs as evidence, iiNet has not offered evidence.
• Anyone can examine the WinMTR logs, iiNet's "test" has not been verified.

Let us know when 1) you can refute the WinMTR logs, or, 2) you're ready to share evidence offered by iiNet to prove that they're not at fault. Because otherwise it's pretty clear you're not even going to try to hold both companies to the same standard.

P.S. Speaking of evidence, here's some from today which proves that GGG acknowledges when a problem is on their end. Also, just last week Lead Developer Chris Wilson went out of his way to post a thread to acknowledge & apologize for server-side problems.

Fitzy, firstly I want to say I appreciate your help and looking into this and I hope this doesn't come across rude (text emotion isn't the best) when I just try to provide some of the side of what me and (by the looks of it) quite a few other people.

@Sarno I have edited this to clarify the point I am trying to make as I realise it could come across rude or ignorant. I don't recall stating that the tools were wrong and as I expand upon below, I use the term GGG problem because they always seem to get it fixed with whatever they do, i.e. The ISP users have not been able to get ISP to fix the issue that only occurs in POE.

I realise I am not a master IT professional so excuse my ignorance but from a logicial point of view we have the following issue:

-Packet loss for a particular ISP's customers regardless of geographical position within Australia.
-Packet loss has not been occurring in any other game or against any other server
-Packet loss reported to GGG, GGG say ISP is responsible. ISP checks packet loss and it can only be observed when it comes to POE, it can't be seen on any other tested games/servers etc.
-Packet loss reported again to GGG, more people start posting, eventually GGG say they will investigate.
-GGG does something in this time - I honestly don't know if it is talking to the ISP or changing a setting or whatever, they communicate this to us via forums
-Packet loss issue is non-existent for iinet customers and we get to enjoy this wonderful game and expansion.

*Few leagues later*

-Packet loss for a particular ISP's customers regardless of geographical position within Australia.
-Packet loss has not been occurring in any other game or against any other server
-Packet loss reported to GGG, GGG say ISP is responsible. ISP checks packet loss and it can only be observed when it comes to POE, it can't be seen on any other tested games/servers etc.
-Packet loss reported again to GGG, more people start posting, eventually GGG say they will investigate.
-GGG does something in this time - I honestly don't know if it is talking to the ISP or changing a setting or whatever, they communicate this to us via forums
-Packet loss issue is non-existent for iinet customers and we get to enjoy this wonderful game and expansion.

*Few leagues later*

-packet loss issues are occurring again and I am posting to the forum and this is where we currently are.


-The reason I am saying its a GGG issue and not an ISP issue may came across a little arrogant so I apologise for that but as you can see above, the common theme is POE and eventually POE doing something (whatever that something is I don't know), and then it is magically fixed.

Even if that fix is simply talking to the provider and getting light to the way our ISP works with the game, then this forum post aims to highlight this issue because this is the only way it has ever been solved.

As I said, no IT professional, but there is certain criteria that keeps repeating so for the average user such as myself it does seem like a GGG problem and that is what I mean by GGG problem as opposed to say my particular geographical area having a stability issue or something.

I hope this clarifies it a bit because I don't want to seem rude about what I am saying or condemning GGG, but they definitely seem like the golden key, to unlock a golden door towards the Uber lab of no packet loss and lag xD

Thanks!

"

Fitzy_GGG wrote:

Hi,

Is this still an issue for iiNet users?

iiNet user here.

It seems to be resolved since new capacity was added Friday/Saturday. Not seeing anything untoward whilst running WinMTR.

"

Fitzy_GGG wrote:

Hi,

Is this still an issue for iiNet users?

Now to fix this for telstra users. :-)