Laptop turning off randomly while playing POE

When I try to install that it says directx has determined that a newer or equivalent version has already been installed.

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Shelfy wrote:

When I try to install that it says directx has determined that a newer or equivalent version has already been installed.

I would try completely uninstalling videocard drivers and reinstalling them then. Usually forces dx installs.

Oh I did that yesterday uninstalling the nividia drivers and updating

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Shelfy wrote:

Oh I did that yesterday uninstalling the nividia drivers and updating

Full uninstall though? most of the time updating drivers does't force you to uninstall.

reinstalled directx, uninstalled/installed new drivers i'll send a contact support ticket and play the game to see if it occurs again tyvm for your help

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Shelfy wrote:

reinstalled directx, uninstalled/installed new drivers i'll send a contact support ticket and play the game to see if it occurs again tyvm for your help

Best of luck

This stopped since i last posted but now it has returned was soloing map then got lag spikes and pc restarted so I loaded path of exile again got to select character screen and restart again

think this game causes my gpu to overheat and crashes comp but all other games are fine

My two guesses are that either your gpu overheats or your power supply unit can't handle the load. You can try FurMark to stresstest your GPU and see how the temperature goes.

Make sure you use your laptop on a table or an other flat surface so that the heat can escape the computer. If you see in furmark that the temperature of your GPU doesn't rise much before your computer turns off, then I asume the power supply unit of your laptop can't handle the energy the GPU is asking; the result is a mini-blackout in your computer where the power supply can't provide enough energy to any component. If that is the case, I would suggest getting a better power supply built in, even tho I am not sure how possible that is in a laptop. A faulty power supply can destroy many components in your computer.

If the GPU overheats (it get's hotter than 100 C ), try capping your framerate. First of all turn on vsync. If that is not enough, try turning down every graphical option until the game behaves like you want it to.

Now my laptop will restart everytime I plug in my power adapter is there anyway to fix this? even in safe mode it will do this