General Discussion - GGG HAS THE BEST CUSTOMER SUPPORT I EVER SEEN! - Forum

" Banditje wrote: " Jared_GGG wrote: Thank you for your positive feedback. We do love to hear when we are making an impact. Feel free to contact us any time through support@grindinggear.com or if you see us in game don't be afraid to ask for help. Just be mindful we might not be looking at the game all the time. :) Cheers i agree u do ur best to tackle minor issues or to answer questions about errors. What do u really do to tackle the biggest problems such as scums and RMT is the question? I'm talking about cases where u have received full proof of scums (recorded videos/screenshots) and have done nothing other than send us back ur standard email 'we will look into it and ....'. What are u looking into exactly when u got threads still running with 50 scum reports?. As a trader between SC and HC iv witnessed many scums going on at least in the Hardcore to Softcore trading thread. Well known scummers who actively steal of people every day have their threads still running with no problem. So what do you have to answer on this question? im really looking for an answer to this. We do ban those who RMT and scam, but we're very careful to collect solid evidence first. The trouble is that screenshots and videos are typically not enough to ban someone (as they can be faked). Any information regarding scammers or RMT is very much appreciated, these reports help us build our case.	Posted by Sam#3734 on Feb 18, 2014, 10:15:17 PM Quote this Post
definitely great customer service. every time i've had to email support it's been within just a few minutes that i get a reply. GGG is all around just a beacon of awesome in the gaming world. i <3 minesweeper	Posted by Runeword#2865 on Feb 18, 2014, 11:09:09 PM Quote this Post
I agree, hell, even the forum support staff are quick to help. Samantha contacted me like, I swear to god, 30 seconds after I sent in a question.	Posted by Walhart#1365 on Feb 19, 2014, 12:32:49 AM Quote this Post
I agree wholehearted. :-)	Posted by Nightmare90#4217 on Feb 19, 2014, 4:19:26 AM Quote this Post
Makes you wonder why everyone else can't be as good :P I am the light of the morning and the shadow on the wall, I am nothing and I am all. Last edited by Crackmonster#7709 on Feb 19, 2014, 4:25:05 AM	Posted by Crackmonster#7709 on Feb 19, 2014, 4:24:54 AM Quote this Post
I'll second that. For two years now, the support has been really awesome whenever I wrote in, and they even went out of their way to help when I wanted to get a gift for a real life friend. In the gaming industry, GGG's customer support is quite likely the best. (Also I have to say that I've always been impressed with GoG.com's support people, too.) Now if they'd only let me spend $5 to update my Closed Beta donation!	Posted by Mivo#2486 on Feb 19, 2014, 4:33:56 AM Quote this Post
Yeah, i agree. :-) My experience with support has been very positive as well. You can feel that those people care about their players!	Posted by Acrylique#7189 on Feb 19, 2014, 4:37:56 AM Quote this Post
" ZhenyaDM wrote: I had a problem once aswell and I got a very quick email response. Was honestly quite surprised after notorious blizzard tickets lasting for days without a response. I recently received an email from Blizzard about a ticket I opened 2 years ago when I was hacked in Diablo 3. 2 years?! "I'm sorry about the long wait involved in getting this answered for you. Looking at your Diablo 3 account it does appear to have been accessed by an exploitive party. At this point with how much you have played a rollback on the account will more than like cause more harm than good. However if this issue ever happens again, or if you would like to look at the possibilities of a rollback please contact us at us.battle.net by submitting a ticket there. Also you can always give us a call on our US phone support line and will be more than happy to help you out." And that email came a year after I moved to POE so I was quite surprised and amused by it. Mytharia - Summoner (Ambush) Mythriadne - EK Scion Myriadne - Summoner	Posted by mythrin#6085 on Feb 19, 2014, 4:47:10 AM Quote this Post
yep, thumbsup for support!	Posted by Partypapst#3836 on Feb 19, 2014, 4:54:00 AM Quote this Post
Probably echoing what everyone else has said already, but my experience with customer support has been very positive. Quick response, polite and informative. Last edited by Mortal321#7625 on Feb 19, 2014, 5:03:10 AM	Posted by Mortal321#7625 on Feb 19, 2014, 4:59:56 AM Quote this Post