email to support@grindinggear.com and never get responded

Good afternoon!

Could you tell me how I can get a support pack in the game?
Until the game was installed, they were in the Steam library, but when I started installing and then playing, the free packs were not activated on my account.

There are two early access packs:
1 - Path of Exile 2 - Support Pack for the King of Ogam
2 - Path of Exile 2 - Support Pack for the King of the Faridun

When I view these bundles on steam, it says - Extra content
Requires the Steam version of Path of Exile 2 to run.

But I have the game and I've already played 50+ hours.
And there are still no bundles.

Please help me resolve this issue.
Thank you!
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
I sent an email to the specified address and will be waiting for feedback.

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