SG server: 3/4 instances I make are 280 ping, normal ones are 40

Hi, I'm having trouble connecting to SG server since the start of the league. 3/4 of the instances I make get ~280 ping, while normal working ones have ~40-50 ping.

Here's the WinMTR for a laggy instance: https://pastebin.com/EqrP8Hrp

Here's the WinMTR for a normal instance: https://pastebin.com/TvuH3397

I suspect it's my ISP routing problem, but I'm posting just in case, and maybe receive some extra help. On that note, what should I ask of my ISP if I do contact them? Troubleshoot my connection? Improve the routing? I don't even know what to say to them.

Even JP server I have this problem, only that it's 90 ping on working instances, and ~450 ping on bad ones.

The patch and league are great, I just wish I could actually play it.

Thanks for reading!
Last bumped on Feb 13, 2024, 4:18:58 AM
Today it went down to 1/5 instances with 280 ping, like it was before leaguestart.

Here's the WinMTR for a still laggy instance: https://pastebin.com/4ZNn8LYy

But I can finally play the game now, thanks for all the hard work GGG!
Ok the problem is back after the b patch, probably even worse. I'm getting 280-300 ping on 4/5 instances.

My friend lives in the same city, has a different ISP and gets 80-110 ping on bad instances (Mine is Viettel, his is VNPT). He did say that he was having 300 ping too until he got someone to reconfigure his modem. Is this feasible, seems weird that modem configs could fix my problem, but again I am 100% clueless about networking.

Do I try to get tech support or just switch ISP lol. Not the first time my ISP gives me terrible ping to PoE, although I have 0 problem with any other services ever. I hesitate because we don't exactly have a consumer-friendly culture over here and contacting support gives me a crippling anxiety.


the ingame latency is crazy...
this didn't happens yesterday or before the latest patch.

actually it isn't just Singapore gateway, doesn't matter which one I pick it just isn't playable right now.
Last edited by xonedl#1873 on Dec 14, 2023, 8:43:23 AM
Yep, every other gateway I try also get ~200 ping more than the Login screen indicates. Normally if it's just a SG server thing it also affects JP, but I can seek refuge in Aus or Cali server with ~180 ping and it would still be 'playable'. This time, every server I try has astronomical latency, and not just at peak hours either.
my lantency is around 60-400 ms on most act 9-10 , and maps,
and around 6 ms lantency on some other act
So if the info from a reply in this thread is correct, GGG is testing out new server providers, thus the ping difference and instability.

https://www.pathofexile.com/forum/view-thread/3451979

Long term this will probably be for the better, as GGG iron out the issues. Problems like these usually go away after a month, but it sucks having to wait that long :(

Do I try nagging my ISP to troubleshoot their routing to those servers lol.
So the good news is this morning only 1/3 instances are laggy. The bad news is those laggy instances are now ~430 ping instead of ~280

WinMTR (GSL server): https://pastebin.com/j0wNetM7

When I try making a new instance of the same zone while leveling because of the lag, 9/10 times I get put in another laggy instance.

Another problem is that whenever I had a laggy map before, exiting and re-entering through another portal most of the time worked. With this lag, all 6 portals remain laggy, effectively bricking the map.
latency problem from league start and GGG do nothing and now Milan server off only 1 server when i can play whitout crazy latency from 50 to 150000, fix ur game GGG !!!!!!
yea its more playable today it seems, no spike over 100ms

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