Account banned Reason: "Third Party Software"

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Markushelpme wrote:

Hello GGG , my account is [Removed by Support] i playing your game many time and yesterday i playd as always (i dont do anything only use awakened poe trade) with my party we do simulacrum and i have disconnected and have message your account has been banned by an administrator. I do a message to u support email and take answer go to the account page and do an appeal i do this and have message pending review how many time its take ? my supports w8 me in ho and cant farm or leveling without me from Feb 15, 2022, 5:58:35 .

I almost passed level 100 :(

help me pls GGG I believe you can

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Markushelpme wrote:

I would prefer an answer from official support and not from random people, it's been more than 24 hours, so I understand the race is over for me?