Japan ping 300+ (on maps)

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HanSoloDK wrote:

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Kreyd wrote:

Thanks for the answer. The fact of the matter is that winmrt is not an assistant here. when changing the location, the server ip address changes. I connect to Japan, at 90% of the location, the ping is 30. At 10% of the location, the ping 300+ the Japan gateway IP to which I am connected changes to the American IP. Why is that? The problem is clearly not with my ISP. he said to write to game developers. This problem is not only for me.

Sorry for my English. I will describe the problem in a simple way. I'm connecting to Japan (I'm from Vladivostok). To Japan, the ping is 30ms. The game has a ping of 30ms. I go to the location in 1 out of 10 cases, the ping will be 300+. I look at the IP connection to this lactation, the IP is located in America. It should be in Japan.
http://joxi.ru/J2bo5GEHgMQZ7A

Oh that part is per game design of GGG.

If a local PoE gateway is close to max capacity (100% load), it will then start to put new "play" instances on other PoE gateways around the world.
So even though you connect to Japan gateway, you can get instances from around the world. Nothing can be done about this.

Like I said this is per game design of GGG and without the WinMTR report we would never have known that this was your "issue".

GL exile.

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HanSoloDK wrote:

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Kreyd wrote:

Thanks for the answer. The fact of the matter is that winmrt is not an assistant here. when changing the location, the server ip address changes. I connect to Japan, at 90% of the location, the ping is 30. At 10% of the location, the ping 300+ the Japan gateway IP to which I am connected changes to the American IP. Why is that? The problem is clearly not with my ISP. he said to write to game developers. This problem is not only for me.

Sorry for my English. I will describe the problem in a simple way. I'm connecting to Japan (I'm from Vladivostok). To Japan, the ping is 30ms. The game has a ping of 30ms. I go to the location in 1 out of 10 cases, the ping will be 300+. I look at the IP connection to this lactation, the IP is located in America. It should be in Japan.
http://joxi.ru/J2bo5GEHgMQZ7A

Oh that part is per game design of GGG.

If a local PoE gateway is close to max capacity (100% load), it will then start to put new "play" instances on other PoE gateways around the world.
So even though you connect to Japan gateway, you can get instances from around the world. Nothing can be done about this.

Like I said this is per game design of GGG and without the WinMTR report we would never have known that this was your "issue".

GL exile.

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Wes07 wrote:

See, this is how stupid this game is. When they can’t fix the problem, they blame on player’s ISP. When player says it’s not isp problem, they says it’s a part of game design. What fking BULLSHIT!

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Kreyd wrote:

What can I say. Good optimization. And such a picture from location to location. I hope the support staff will answer something about this.
https://youtu.be/y0_FvUMqjbQ
https://youtu.be/A1P7ItQNvpQ

I just can't play. Only in this online game is there such a problem. In other games, there are no problems with ping (I play in Asia)

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Kreyd wrote:

Well, I don't know what these local nodes are, my provoider says about a problem on the side of the game developer. Can I hear a response from technical support. At the moment, I'm stuck on the plot, I can't go further because of the ping. I don't want to choose other servers with a ping higher than 100, it is also not convenient to play. If the situation is not resolved, I will ask you to return the funds for all the support packs spent. If you don't give a damn about me, then I don't care about you either.

My provider is ready to cooperate to resolve this issue. But their request is ignored for some reason. inetvl.ru
Thank you grindir gear games

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HanSoloDK wrote:

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Kreyd wrote:

Well, I don't know what these local nodes are, my provoider says about a problem on the side of the game developer. Can I hear a response from technical support. At the moment, I'm stuck on the plot, I can't go further because of the ping. I don't want to choose other servers with a ping higher than 100, it is also not convenient to play. If the situation is not resolved, I will ask you to return the funds for all the support packs spent. If you don't give a damn about me, then I don't care about you either.

My provider is ready to cooperate to resolve this issue. But their request is ignored for some reason. inetvl.ru
Thank you grindir gear games

Maybe it's a language barrier because of english....
But what you have reported is this -->

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From time to time, you will get a "PLAY INSTANCE" that is NOT on the japan gateway (like on the other side of the world) even though you are connected to the Japan gateway.
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Are we in agreement about this ??

If yes, then this is because the Japan gateway is almost at MAX CAPACITY and per GGG's game design, the Japan gateway will then make new instances on other gateways around the world.
Sadly nothing can be done about this as already explained since it's per game design. However I 100% agrees with you that it shouldn't put new instances on randomly chosen gateways, but try to stay closer to source gateway.....

Therefor nothing is being ignored and there is nothing for your ISP provider to resolve.

Regarding TECH support from GGG, then for the moment it's only "community driven" via this forum section and not by GGG personal (they very rarely answer threads here as you can clearly see from the missing GGG icon on threads).

If you want to ask about refunds, you will need to e-mail GGG support directly at support@grindinggear.com

GL Exile.

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Kreyd wrote:

Everything is right. Connected to Japan, but I'm on a different server.

I understand that the gateway is loaded. But that's not my problem. Why doesn't grindir gear games do anything about it? There is only 1 server in ALL Asia. Open the map and see the area. It is 2 times larger than the whole of Europe, and there is only 1 server. But the grindir gear game opens a server in Africa. Is your head all right?

This problem started when the Grindir Gear Games changed their provoider. The problems started right away, so I'm not 100% sure that the problem is in the gateway. Most likely the company saves on traffic. And, in principle, do not care about the entire eastern part. Very sorry. I will write in support of returning funds for sure. I'm not going to support this anymore. Tell the bald one. Complete devil-may-care attitude.