Consistent game crashes and/or DC's

So there doesn't seem to be any common factor that I can determine but all day since launch my game just crashes and I have to re-launch the game. Sometimes it will just disconnect me and give me the "Unexpected disconnection" message at the log in screen in the bottom left corner but usually the game shuts down all together.

all but one time my Client.txt has recorded this during the crash:

2021/07/24 16:06:19 58283656 893 [INFO Client 2380] Abnormal disconnect: An unexpected disconnection occurred.

2021/07/24 16:15:24 58828187 893 [INFO Client 14584] Abnormal disconnect: An unexpected disconnection occurred.

(many other crashes have occurred these are just the 2 most recent to this post.

The only other more defined recording from my Client.txt file is this:

2021/07/24 14:38:47 53031171 893 [INFO Client 13408] Abnormal disconnect: An unexpected disconnection occurred.

2021/07/24 14:38:47 53031203 71 [CRIT Client 13408] [D3D11] Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. (GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.)

2021/07/24 14:38:47 53031203 70f [WARN Client 13408] Failed to save minimap: Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. (GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.)

2021/07/24 14:38:48 53032109 71 [CRIT Client 13408] [D3D11] CreateBuffer: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. (GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.)


I have not changed any settings within the game or my computer and I did not have any issue running the game on full settings before (I have since tried lowering a bunch of settings in-game but that has no effect and the game still crashes)

The machine I am running the game on is an Alienware 17 R4 laptop.

Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.9 GB usable)
System type 64-bit operating system, x64-based processor

The GPU is Nvidia GTX 1070.

Please let me know if there is any other information that I can provide to help you help me!

Thanks in advance.


Last edited by Nahledge#5146 on Jul 24, 2021, 12:26:38 AM
Last bumped on Sep 23, 2021, 5:46:58 PM
I would appreciate some help with this still please.

It has stopped happening so frequently - made it through Act 8/9 with only a few crashes but now in Act 10 I keep crashing randomly in the Canals, made it through to Feeding Trough once but then crashed there as well. Very frustrating.
Also having same issue but I had similar issues in 3.14. game is basically a bust for me this year. Going back to project d2 who actually fix their issues
same issue for me since 3.14
Still having these issues along with several other people from the look at some posts here. Please help.

I have tried every possible fix I can find and nothing has worked.

I am using a new skill "Forbidden Rite" if that could be the problem, not sure. Any help greatly appreciated, I just spent money on stash tabs looking forward to playing this league but it is very difficult to do much when I crash so often.
Last edited by Nahledge#5146 on Jul 27, 2021, 7:26:13 AM
Since last yesterday, i`m unable to connect the login server. I play on xbox one. Before that, i had a lot of unexpected disconnection... and latency issue.
Same thing happening for me since the last patch
Same here, same error
Same error here....
I m also having pretty consistent crashes as well, had 4 in a single amp, and another upon leaving it.

switched to DX11 crashed upon leaving town to go to hideout, relogged and crashed whilst loading oriath. So the fix isnt even fixing it.
Last edited by hiles_adam#5615 on Jul 28, 2021, 8:43:29 AM

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