Internet Connection Issues

The issue you are describing does sound like a wireless internet connection issue. Unfortunately we often find that players who are using wireless internet connections often encounter disconnection and latency issues.

The solution to such issues is usually to use a wired internet connection. If you aren't able to do that, the assistance we can offer may be a bit more limited.

To begin with, I would suggest that you ensure that you are using Predictive Networking Mode. You can change this setting within the UI Options while within the login or character selection screen. I would also recommend that you power-cycle your router as well.

@Depox

Hey there,

Like HanSoloDK mentioned, it's really helpful to create a separate thread for these issues, as we can review and diagnose on a case-by-case basis and gather information. :) If you would like us to assist you, our team would greatly appreciate it!

Otherwise, I did take a quick peek. While we normally do prefer using certain routes, I am noticing some packet loss on the way to our servers. This may be worth looking into, and we would be happy to help with this if you'd like.

@Kotaff001

:) The WinMTR can help us understand a little bit about what's happening when you are connecting to our servers. If you can provide one and put it in a Pastebin, we would greatly appreciate it! You can find a guide to doing the test here: https://www.pathofexile.com/forum/view-thread/1377789

Please ensure that you are using the latest version of the software (version 0.92, not version 0.8).

Please make sure to run WinMTR while you are experiencing issues in-game, as this will provide us with the most accurate data. Also, please ensure that you run the WinMTR for 300-500 packets (about 5-8 minutes) so that we can get a full picture of what is happening.

Please also confirm for us which host address was used for the report.

Finally, once you have these details, please place them into a Paste Bin, or if you would like to put them into a spoiler, that would work as well.
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