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lagwin1980 wrote:
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karenshah wrote:
Why not do a proper investigation and then if there is a solid proof that someone did something wrong lock or ban
Because realistically that isn't always possible, pretty sure they say the last time they showed the staff working there that they only had around 20 support staff, that was a few years back and it likely has grown since BUT not by that much and even then the layer base has grown as well, at time of league launches there is a backlog in the weeks (used to be months)
So when it comes to banning people it's really as simple as ban first then deal with it later, because if it is a bot/ cheater then it is likely not their main account and they won't bother their arse contacting support, if it is a genuine player and they contact them then they are willing to look over the reasons why the account was banned then go form there.
This also has the effect of preventing damage to other users game play experience (i.e scammers, bug abusers, botters that have not yet had their bot software dealt with)
And it's not like GGG want to ban people, they want you to play and spend money, so if they are wrong in their ban they will lift it but if they think they are right, no matter how much you may have spent they will ban you.
As it happens I and thousands of other people have been playing since closed beta (2011 at least and 2012 for me) and not been banned once.
Well, I've been playing constantly since Legacy League and I've never been banned either. As one of the guys here mentioned, it's probably cuz of my trading between my two accounts, but I'm certain it's as legal as it can get. Like banning someone who trades mirrors in a day is a one thing, banning someone who trades under 20 ex is another thing. I see your point, but I dont think locking it like that is the right thing to do, especially if it's not getting lifted quickly.
