Latency issues after Heist announcement

Playing on Washington DC server 169.62.45.74.

I see other IP addresses in the log file but they all have the same frame rate issue. Logs below are only for the upper mentioned IP address.

Other IP addresses
158.85.40.109
66.242.9.58

Latency between 130 and 160. I don't have any latency issue for anything else. I give sample of google and facebook ping for comparison.

ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_seq=1 ttl=120 time=13.0 ms 64 bytes from 8.8.8.8: icmp_seq=2 ttl=120 time=12.9 ms 64 bytes from 8.8.8.8: icmp_seq=3 ttl=120 time=12.9 ms 64 bytes from 8.8.8.8: icmp_seq=4 ttl=120 time=12.7 ms



PING facebook.com (31.13.71.36) 56(84) bytes of data. 64 bytes from edge-star-mini-shv-01-lga3.facebook.com (31.13.71.36): icmp_seq=1 ttl=58 time=24.0 ms 64 bytes from edge-star-mini-shv-01-lga3.facebook.com (31.13.71.36): icmp_seq=2 ttl=58 time=24.3 ms


Actual POE server

PING 169.62.45.74 (169.62.45.74) 56(84) bytes of data. 64 bytes from 169.62.45.74: icmp_seq=1 ttl=52 time=137 ms 64 bytes from 169.62.45.74: icmp_seq=2 ttl=52 time=136 ms

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 241 | 241 | 0 | 0 | 27 | 1 |
| 10.135.28.1 - 0 | 241 | 241 | 2 | 3 | 51 | 3 |
| STTLWAWBCI01.bb.telus.com - 0 | 241 | 241 | 69 | 71 | 107 | 72 |
| 154.11.3.135 - 0 | 241 | 241 | 70 | 72 | 98 | 72 |
| ae5.cbs01.wb01.sea02.networklayer.com - 0 | 241 | 241 | 71 | 73 | 107 | 73 |
| fc.11.6132.ip4.static.sl-reverse.com - 0 | 241 | 241 | 96 | 98 | 111 | 99 |
| a7.10.35a9.ip4.static.sl-reverse.com - 62 | 68 | 26 | 101 | 102 | 105 | 102 |
| ae0.cbs02.eq01.chi01.networklayer.com - 74 | 61 | 16 | 0 | 123 | 129 | 123 |
| ae1.cbs02.cs01.wdc05.networklayer.com - 10 | 177 | 161 | 133 | 134 | 140 | 136 |
| ae3.dar02.wdc07.networklayer.com - 0 | 240 | 240 | 132 | 134 | 172 | 133 |
| 8f.76.3da9.ip4.static.sl-reverse.com - 0 | 241 | 241 | 131 | 133 | 147 | 133 |
| a3.76.3da9.ip4.static.sl-reverse.com - 0 | 241 | 241 | 133 | 134 | 155 | 135 |
| 4a.2d.3ea9.ip4.static.sl-reverse.com - 0 | 240 | 240 | 135 | 136 | 150 | 136 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I investigated a bit further and it looks like problem is in the data centre where the game server is hosted or in the routes near the data center. The server ip 169.62.45.74 is owned by the same company as the ip associated with a7.10.35a9.ip4.static.sl-reverse.com (169.53.16.167) where there is a 62% packet loss.


I won't show the whois result in case this is not allowed but using whois on both ip addresses gives this information.

Same thing here. Usually i only notice lattency when the game sets me dozens of meters back to where i was. Happens often, lately.

Legion i7, 2060gt, 32gb RAM, ssd, 1gb/100mb ethernet connection. Zero problems with my network provider as i only lag on POE.

"

MercilessOnslaught wrote:

I investigated a bit further and it looks like problem is in the data centre where the game server is hosted or in the routes near the data center. The server ip 169.62.45.74 is owned by the same company as the ip associated with a7.10.35a9.ip4.static.sl-reverse.com (169.53.16.167) where there is a 62% packet loss.


I won't show the whois result in case this is not allowed but using whois on both ip addresses gives this information.

There is not packet loss there. That's just devices with icmp prioritization policy active.
If it packet loss, then the packets "disappear" from that node and ALL nodes that follows. Since this is not the case, it's not packet loss.

Look at the number of packet sent versus received (second and third numbers). How should I read that if this is not packet loss?

When I open POE and look at all the gateway they all have high latency, even the ones that are close to me and should have okay latency. No other games, website, download or anything else have latency.

I have a pbx at home to filter incoming calls and I have no packet loss there either. VoiP uses UDP which does not recover lost packets, resulting in stuttering communication or even drop calls when such problem is present.

I have no such issue either.

By the way, Win MTR does mention that the first column is indeed the % of packet loss.

Found in documentation:

Host name - a domain name or IP of the host
No - the index number of the host (removed when copy/pasting result)
Loss % - the percentage of packet loss at each hop (written right after host name)
Sent - the number of packets sent
Recv - the number of packets received

"

MercilessOnslaught wrote:

Look at the number of packet sent versus received (second and third numbers). How should I read that if this is not packet loss?

When I open POE and look at all the gateway they all have high latency, even the ones that are close to me and should have okay latency. No other games, website, download or anything else have latency.

I have a pbx at home to filter incoming calls and I have no packet loss there either. VoiP uses UDP which does not recover lost packets, resulting in stuttering communication or even drop calls when such problem is present.

I have no such issue either.

By the way, Win MTR does mention that the first column is indeed the % of packet loss.

Found in documentation:

Host name - a domain name or IP of the host
No - the index number of the host (removed when copy/pasting result)
Loss % - the percentage of packet loss at each hop (written right after host name)
Sent - the number of packets sent
Recv - the number of packets received

again read the answer and understand how network and packets traces work.
If there is packet loss, then all the packets have to "be lost". But since you can see the packets later on, then this means that the packets are still there but the device you point to just didn't reply to it = icmp prioritization policy active.

Are you by any chance using WiFi connection in your house ??
Because your connection between your pc and the router/modem is not 100% stable -->
| 192.168.1.254 - 0 | 241 | 241 | 0 | 0 | 27 | 1 |
Make sure it's running latest firmware, that your netcard is using latest vendor driver. Also try to turn off the router/modem for 5+ minuttes and then turn it on again.

Did you read all of my answer? The only latency problems, or any network problem at all, are with POE.

I work in IT. Network is not my specialty though. I do know that a latency problem would be noticed in VOiP before anything else as UDP is more sensible to this kind of thing. As mentioned before, no problem there. No problem anywhere else.

To answer your question, I use wired connection.
I let a ping ran to my gateway and the maximum difference there is in the ping is 0,250 ms. Not even 1 ms. That is stable enough for me.


Do you work for GGG? If so, wouldn't it be better to just chat in real time to resolve the issue? If possible of course, I don't know how GGG works.

Other question; Why would rebooting my modem would help when I have no issue whatsoever except with POE gateways? I am not trying to be rude, this is just an honest question. Maybe there is a reason I don't know.

Thank you for your time

"

MercilessOnslaught wrote:

Did you read all of my answer? The only latency problems, or any network problem at all, are with POE.

I work in IT. Network is not my specialty though. I do know that a latency problem would be noticed in VOiP before anything else as UDP is more sensible to this kind of thing. As mentioned before, no problem there. No problem anywhere else.

To answer your question, I use wired connection.
I let a ping ran to my gateway and the maximum difference there is in the ping is 0,250 ms. Not even 1 ms. That is stable enough for me.


Do you work for GGG? If so, wouldn't it be better to just chat in real time to resolve the issue? If possible of course, I don't know how GGG works.

Other question; Why would rebooting my modem would help when I have no issue whatsoever except with POE gateways? I am not trying to be rude, this is just an honest question. Maybe there is a reason I don't know.

Thank you for your time

Yes I read them all.

So to put this simply, you are saying that the internet is ONLY 1 cable and 1 trafic route. That is NOT the case !!!

Every service you use on the internet, will have it's own trafic route depending on the service you are using, where the service is hosted, what ISP you have and the ISP peering connections (trafic routing table to the rest of the internet ISP's) that ISP have.

It's also possible that your ISP is interfering with your trafic to GGG's hosting partner -->
https://en.wikipedia.org/wiki/Net_neutrality_in_the_United_States
https://www.reuters.com/article/us-usa-internet/u-s-appeals-court-will-not-reconsider-net-neutrality-repeal-ruling-idUSKBN20032K

I know about the routes. My mtr report is a traceroute. Problem with the routes, be it GGG, their data centre or my isp is possible.

This is why I made a thread. So GGG knows about the problem so they can look on their side.

I am from Canada but I know from my ISP has peering connections in the US. I don't mind rebooting my modem. I'm gonna do it after writing this message.

I'll keep this thread updated right after.