[Feedback] Regarding chat toxicity, scammers, and victim-blaming culture.

"
battlecarrier wrote:
This is kind of a multi-faceted feedback post, and I'm sure people are going to vehemently disagree and pretend that this isn't the way of things, but it needs to be said. I love Path of Exile, and I wish to see it succeed and continue to scale in popularity, however these things hold the game back from having the correct appeal it needs to reach a broader audience. I have seen their effects first-hand among the real-life friends that I try to get to play Path of Exile with me.

Firstly, I do not believe that there exists any sort of discouragement for people harassing other people or being generally toxic in global chats. They might be muted once in a while for 15 minutes because enough people reported one of their posts, but in the grand scheme of things that will never change the behavior. Example of this, there is a person I will name "Person A" in my global chat that EVERYBODY has to put on their ignore list. Whenever someone sees a one-sided conversation in this global chat they will speak up and say that putting "Person A" on their ignore list is a tradition of the channel and highly recommended. I get that that's what ignore lists are for, but expecting an entire global channel to mute one person rather than blocking them out from using global channels for a week, month, league etc is a bit silly. At the very least expand the ignore list size, because it's so easy to fill them up.

Secondly, GGG in the whole time I've played this game has had the public appearance of protecting scammers. On top of inaction against them, scammers are protected by the "no calling people out" rule in forums. This isn't even to mention the fact that account names are well hidden so known scammers only have to make a new character and are essentially a different person. When I say scamming in this context, I don't mean selling something on the trade site for too much or anything like that, I mean the kind of behavior like playing psychological games to get the other player to accidentally accept a trade for a bricked headhunter or the wrong amount of currency etc, or offering a service then making off with the other players' stuff, etc etc etc. I personally have not been scammed because I am innately distrustful of other human beings, but I see attempts or other people being scammed almost daily.

Lastly, and this is not directly a fault of GGG but rather the sort of environment their inaction creates, Path of Exile's players have developed kind of a victim-blaming culture. Newer players who are barely dipping their foot into the crazy complex economy of the game are very likely to get scammed, and when they do the public reaction from other players is "well you shouldn't have let yourself be scammed". Maybe it's just me, but I see this no different than "You shouldn't have been outside after dark" or "Maybe you shouldn't dress that way". Either way, this is another thing that is going to drive new players, and potential MTX buyers, away from the game.

As the game scales, these will inevitably be things that GGG will have to figure out solutions to if they want to succeed. Driving away new players is not in the best interest of a game, and if somebody's early days in a game are filled with toxicity, being scammed out of their first awesome expensive item, then being blamed for it... I think that person is more likely to play Diablo.


Good post, all valid points, the thing about scamming is most glaring imo.
Heya! I saw a couple of points in your initial post that I think I can offer some staff perspective on, if you might indulge me. :)

"
battlecarrier wrote:
Firstly, I do not believe that there exists any sort of discouragement for people harassing other people or being generally toxic in global chats. They might be muted once in a while for 15 minutes because enough people reported one of their posts, but in the grand scheme of things that will never change the behavior.

Harassing another player on Path of Exile is not behaviour that we allow - it is both a breach of our Code of Conduct, and also of our Terms of Use (under Section 10b) and we absolutely do actively mute, lock, and permanently ban accounts who have been found guilty of this kind of behaviour. In saying that, hostile or condescending messages in chat (either as a meme or in seriousness) are not necessarily something that we would always moderate; this depends on the severity of the comment, a history of previous overly hostile comments or harassment, and also the exact words/phrasing of the comment. We can't rid the internet of mean messages, but we do moderate unacceptable comments. To give just one example, please excuse my french, "go kill yourself" (or any variation thereof) is a guaranteed mute in terms of our moderation policies.

Our moderation policies themselves absolutely discourage harassment, however, we rely very heavily on user reports in order to action our policies. There are over 65,000 available chat channels per channel type, as well as guild and local chats as well. We do not have the staffing to manually sit and read each chat message as it rolls in, even if we could merge them all into one giant scrolling matrix screen.

Chat filters are something we have considered, but bear in mind, a chat filter wouldn't be able to tell if you were being insulted and harassed - the only foolproof way to stop this is to manually report the comments being directed at you so our Support team can look into it, and then place the user on ignore. If the comment seems innocuous on its own and you think it may not be bad enough to warrant action without additional context, there is also a comment box on the report function where you can add your own message.

In the event you feel something has not been moderated the way it should be, or you are still being harassed or seeing harassing comments from the user (perhaps across multiple characters), that is when an email to our Support team would be your next step! Any time you're unsure, please just email us. We are happy to answer any queries, and definitely keen to stop any kind of harassment when it is occurring and we're not aware of it.

"
battlecarrier wrote:
Secondly, GGG in the whole time I've played this game has had the public appearance of protecting scammers. On top of inaction against them, scammers are protected by the "no calling people out" rule in forums.

Scammers suck. They go completely against the community spirit we're trying to foster, and their actions harm people's confidence in us, but know that we are not doing nothing - we have and will continue to ban accounts who scam other players. If you are running in-game scams on other players, you are putting your account at risk of permanent closure.

If you encounter someone attempting to scam you (or fall victim to a scam of some type) please email the name of the account or the character name, as well as the nature of the scam, to support@grindinggear.com so that we can review the report. We do have a duty as a company to ensure that all accounts are treated fairly, and not judged prematurely on accusations that haven't been proven. To borrow a term, we do not condone "witch hunts". This is why we do not allow "naming and shaming" on our forums or in-game. If you see a scam, report it to us.

Our exact criteria for an account being banned or locked for scamming is not something we can divulge (as that would give scammers a certified way to skirt our policies), but I can 100% confirm that the email reports we receive regarding scammers are extremely helpful. As one of the people dealing with these reports and taking moderation action on scammers myself, I can confirm this with absolute certainty.
Contact us at support@grindinggear.com!
"
ARealLifeCaribbeanPirate wrote:
"
Sqrlmonger wrote:
Are you actually this dense or just intentionally obtuse?

...

maybe you just couldn't be bothered to comprehend the point before you spewed your drama filled reply into the thread.


OH THE IRONY.

The complete lack of self-awareness in this reply would be hilarious if it weren't also so sad.

"
SeCKSEgai wrote:
Blaming the victim of a rape for being out after dark is not the same as blaming a video game player for not taking a few seconds to look and verify before clicking accept.


THIS, right HERE, is the point that seems to have utterly eluded your comprehension my friend. By saying victim blaming for "scamming" is the same as victim blaming for RAPE AND ASSAULT, OP is directly equating them. And THAT is the part I would hope any decent person would object to, in the strongest possible terms.


Sorry but no, you can try to save face by reading into the OP's comment more than was stated but this is purely you fabricating more to the statement in order to make your argument less absurd after the fact (see your quote below).

Regardless, even your fabrication of what you wanted them to have said is nonsense because you are assuming your conclusion in your argument. You conclude these people have more blame therefor it is different and therefor you react melodramatically. THAT is the problem with your ridiculous post.

More over lets examine your ACTUAL comment:

"
You REALLY don't see a difference between a person who is the victim of a violent, life-altering (sometimes even life-ending) crime and someone who allows their own greed and/or laziness to enable someone taking advantage of them and "stealing" some make believe money in a videogame?

Just... wow. This is maybe the single worst take I've ever seen in this subforum, and that was a HIGH bar to clear.


You are claiming here that the compared a victim of a violent crime to being scammed. You didn't claim they compared the victim blaming inappropriately because there were differences in the responsibility for the two situations. No, that argument was saved for when you got called out and had to cover your ass.

Regardless, feel free to make some more crap up, or just..ya know...admit you overreacted and wanted to save face. Happens to a lot of people on the internet but you don't have to be one of the ones who doubles and triples down.

Either way, have a nice life~
"
Sqrlmonger wrote:
You are claiming here that the compared a victim of a violent crime to being scammed.


Yes, I am, because that's exactly what the OP did. I don't know how it's even possible to have missed that part, so I'm really not sure why you're so determined to question the reading comprehension skills of others.

"
You didn't claim they compared the victim blaming inappropriately because there were differences in the responsibility for the two situations.[/b][/u] No, that argument was saved for when you got called out and had to cover your ass.


I never changed my argument at all. I merely clarified it for the slow crowd who somehow managed to continually misinterpret WHY what OP said was jaw-droppingly toxic.

"
Regardless, feel free to make some more crap up, or just..ya know...admit you overreacted and wanted to save face. Happens to a lot of people on the internet but you don't have to be one of the ones who doubles and triples down.


[Removed by Support] You took the words right out of my mouth! But sure, continue being... weirdly emotional over something that in no way directly involves you, just because you chose to selectively misinterpret something genuinely awful that OP said.

Just take the L and move on, my dude. You are NOT on the right side of this.
Last edited by Kane_GGG#0000 on Apr 29, 2020, 1:00:52 AM
Yo my friend, let's take a look at the exact quote shall we?:
"
Maybe it's just me, but I see this no different than "You shouldn't have been outside after dark" or "Maybe you shouldn't dress that way".

No where is the actual crime stated here - the person could be being victim blamed for something like having their wallet stolen (which isn't too far off a scam where you lose a bunch of exalts) or cat-calling. You've gone with the nuclear option because you wanted something to be offended by, when clearly no offense was meant.

OP needed an example of victim blaming to make their point, and they chose something very obvious and easy, with the added benefit of sensationalizing their point further. IDK why you're getting all wound up about it and using it to further prove their issue about meany mean comments and harassment. Maybe just get back to the rest of their feedback and discuss that instead?

You believe that to defeat an enemy who will stop at nothing, you must stop at nothing. How is that different than "blood must have blood"?
I am not unaware of the irony here after my most recent post, but it appears I need to remind people in this thread to please refrain from throwing veiled (or outright) insults at each other when you disagree with another poster's opinion, as that is indeed a breach of our Code of Conduct.
Contact us at support@grindinggear.com!
In 7.5 years of playing PoE I have never been scammed, cheated or verbally abused.

On the contrary. I have been given stuff for free (tips on how to improve and items) and people are often helpful and friendly.

My experience is VERY positive.

“Human decency is not derived from religion. It precedes it.”
― Christopher Hitchens
My QoL List: https://www.pathofexile.com/forum/view-thread/3279646
Last edited by Antigegner#0560 on Apr 29, 2020, 1:30:57 AM
I'm sorry but that scammer reporting part didn't work. I send gggsupport SCREEN SHOTS of trade and messages of a scamming situation of a player scamming awakened multi strike last league, few days later I checked poe trade site again, the dude is still online, scammers are so ballsy now that they will just scam on their main accounts where they bought mtx/supporter packs cause they know GGG will do nothing. If you want you see the messages sarah, I can pm you.

You guys clearly don't understand the impact of a large scam will do on a player when irl stuff is also screwing with the player (me).
Last edited by Vakarlan#7536 on Apr 29, 2020, 2:39:37 AM
The scamming attempts have been very frequent this league, especially when selling multiple exalt items. I have to say that, while it is nice to see GGG responding to this post, I don't think enough is being done. I've read the posts by Chris Wilson defending the archaic trade system as being part of the games core experience. This system is fine in theory, but realize that it does create the opportunity for so many types of scams. More should be done to eliminate the accounts that take part in scamming if a better trade system isn't in the cards.
I actually like scammers/pricefixers, as long as they are not bots.

Their existence actually forces me to pay attention to the game while trading and not doing things mindlessly (AH would have exactly opposite effect). It's not that hard to look at the trade screen for any multiple exalt item.

If someone is going to leave after being scammed, they are going to leave after losing to hard endgame boss, I don't see how things are different. Trade is aspect of the game and it should provide challenge, which you can trivialise with knowledge.

I was never scammed, and whenever I sold items for less than I could due to price fixing, it was 100% my fault for not properly investigating the market.
Last edited by デイビット#2334 on Apr 29, 2020, 8:20:50 AM

Report Forum Post

Report Account:

Report Type

Additional Info