Can GGG do this action for me or reply at my email?

I have been waiting for weeks for GGG reply on my mail as they asked me a question initially on which Supporter Pack to upgrade to. I answered from Vagabond to Subjugator (without the shirt, in exchange for extra points). I bought all necessary points to let Support upgrade it -- so far no reply back, waiting for longer than a week for this.

I hope someone notices my post here instead.

How do I contact / let GGG notice my e-mail?

Cheers!
Last bumped on Jan 6, 2018 5:35:43 AM
Hi there!

Thanks for posting this concern. Firstly, I'd like to sincerely apologise for the delay in our reply. Please know that we are doing our absolute best to clear the backlog as soon as possible.

I can confirm that we have received your latest email, and that you should be hearing back from us soon :)

Sorry that we were unable to provide a more exact estimate just yet.

While it certainly isn't as good as hearing back immediately (that would be unfair to those ahead in queue), I hope this helps to give you some peace of mind.

We will be working to ensure players do not experience these wait times in the future.
✮ Please contact support@grindinggear.com if you need any help!

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