Can GGG do this action for me or reply at my email?

Hi there!

Thanks for posting this concern. Firstly, I'd like to sincerely apologise for the delay in our reply. Please know that we are doing our absolute best to clear the backlog as soon as possible.

I can confirm that we have received your latest email, and that you should be hearing back from us soon :)

Sorry that we were unable to provide a more exact estimate just yet.

While it certainly isn't as good as hearing back immediately (that would be unfair to those ahead in queue), I hope this helps to give you some peace of mind.

We will be working to ensure players do not experience these wait times in the future.