FAILED TO CONNECT TO INSTANCE

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oufouf wrote:

It is useless to post here, GGG is only on reddit :/

forum is just for frustration.

I was hoping players would respond with pings/traceroutes actually. I have maybe a 40% idea what's going on but I need more information. If GGG are looking into this as well, they will need exactly the same information.

Having the same problem since yesterday evening. Every few portals I'm disconnected, the game is basically unplayable. Frankfurt, London, Amsterdam, no difference.

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Nahdoo wrote:

I was hoping players would respond with pings/traceroutes actually. I have maybe a 40% idea what's going on but I need more information. If GGG are looking into this as well, they will need exactly the same information.

Ive just run winmtr couple of times while changing areas to induce the issue. It has shown absolutely nothing, all perfectly fine..

The thing is, pinging login/gateway servers gives you no useful information since it's the game/instance servers that are having problems. I suspect the issue isn't in network connectivity but server capacity. Maybe GGG decommissioned too many instance servers at the end of a league and the remaining ones can't handle the load?

8 pages, 2k views, and not a single reply...and here I am, at my 3rd dc in a row...

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voodoosk8 wrote:

8 pages, 2k views, and not a single reply...and here I am, at my 3rd dc in a row...

Yep we need around 30 pages and perhaps we will get some sort of confirmation that they are actually aware of the problem and looking it to it.

Two or three days ago there was a database maintenance, i think after that these strange dc-s started to appearing. I'm began to think that these are related somehow . Just a thought . Oh i'm on an EU gateway BTW .

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Eichler77 wrote:

Two or three days ago there was a database maintenance, i think after that these strange dc-s started to appearing. I'm began to think that these are related somehow . Just a thought . Oh i'm on an EU gateway BTW .

That probably could be a good guess but who knows, as it's only a little amount of people getting the crash it will probably take weeks to locate the issue, so good bye to a fun weekend of doing poe racing.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 204 | 204 | 0 | 0 | 17 | 1 |
| lo0.br1-ro.ip.fullrate.dk - 0 | 204 | 204 | 6 | 9 | 58 | 7 |
| xe-3-0-1-145.ronqe11.dk.ip.tdc.net - 0 | 204 | 204 | 7 | 9 | 54 | 12 |
| ae1-0.ffm2nqp1.de.ip.tdc.net - 0 | 204 | 204 | 17 | 19 | 56 | 48 |
| bbr01.xn01.fra01.networklayer.com - 0 | 204 | 204 | 18 | 19 | 58 | 19 |
| ae5.dar02.fra02.networklayer.com - 0 | 204 | 204 | 18 | 19 | 52 | 18 |
| po2.fcr01b.fra02.networklayer.com - 0 | 204 | 204 | 18 | 19 | 56 | 19 |
| c4.52.7a9f.ip4.static.sl-reverse.com - 0 | 204 | 204 | 18 | 18 | 52 | 18 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I was able to play for 1 hour this morning after this the "failed to connect to instance" spam came back.

get same issue with Paris and Frankfurt gateway. Seems ok with London though