Sao Paulo gateway problems again

https://www.reddit.com/r/pathofexile/comments/51ywbn/server_issue_brazil_sao_paulo_realm_150ms_was/

250ms for me since i got home which was 8h ago, all the other games and gateways are normal.
Last bumped on Sep 29, 2016, 10:43:27 AM
Someone else posted troubles with that gateway, and the problem in your case seems to be the same.

At this portion of your route:
|embratel-T0-4-5-0-tacc01.cas.embratel.net.br - 71 | 24 | 7 | 18 | 26 | 44 | 25 |
|ebt-T0-13-0-4-tcore01.cas.embratel.net.br - 71 | 24 | 7 | 137 | 140 | 148 | 148 |

At that point of your route, you see latency spike up dramatically, and it never recovers. It looks like you are hitting a node / link that is either overloaded or malfunctioning. Because the route to the other gateways would be routed differently, you probably avoid that node entirely.

It's like trying to drive to the store to get food. Everything is fine at the store, but you are driving through road works when trying to get there. When connecting to the other gateways, it's like a longer drive, but there is no road work in between. So you still get there faster.

I suck at analogies. Sorry.

You could try contacting your ISP, but if there is no clean routes to the gateway, they may not be able to do anything about it.

Edit- fixed spelling.
"I would have listened... I would have understood!" - Scion

Have you removed Asus ROG/GameFirst yet?
Last edited by MaxTheLimit#1114 on Sep 9, 2016, 3:35:59 PM
Thanks. Guess i have to wait it out. It was a good analogy =)
The test posted in the link you provided have major problems at the second hop.

Ignore the latency for the first test, it's showing as 70%+ packet loss

the second and third test show also show crazy high packet loss from that point on coupled with high latency.

I'd say that's your problem, waiting it out may work temporarily but it'll very likely crop up again and again until you get it fixed properly
Ancestral Bond. It's a thing that does stuff. -Vipermagi

He who controls the pants controls the galaxy. - Rick & Morty S3E1
"
lagwin1980 wrote:
The test posted in the link you provided have major problems at the second hop.


Damn, you are right. I completely overlooked that. I say the spike in latency and missed the packet loss throughout.

I see there are more tests WinMTR results now, and it appears to have packet loss on all of them.

Good spot lagwin1980. Sorry, I missed that additional ( more serious ) problem pedrofell.
"I would have listened... I would have understood!" - Scion

Have you removed Asus ROG/GameFirst yet?
Last edited by MaxTheLimit#1114 on Sep 9, 2016, 5:21:42 PM
.
Last edited by PaladinCarnage#2688 on Dec 26, 2019, 12:16:08 PM
Same problem here, it started today. I am from Brazil, Rio de janeiro and my ISP is NET VIRTUA

<EDIT: I am having ping 250~350 on Sao Paulo server, so I am playing on Washington and Texas servers with only 140~200>


WinMTR:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 72 | 72 | 0 | 1 | 3 | 1 |
| 10.19.0.1 - 0 | 72 | 72 | 7 | 11 | 18 | 13 |
| badfa001.virtua.com.br - 0 | 72 | 72 | 7 | 11 | 29 | 12 |
|embratel-T0-0-0-2-uacc04.rjoen.embratel.net.br - 0 | 72 | 72 | 10 | 12 | 20 | 12 |
|ebt-H0-7-0-0-tcore01.rjoen.embratel.net.br - 0 | 72 | 72 | 11 | 14 | 25 | 18 |
| ebt-B12251-intl01.atl.embratel.net.br - 0 | 72 | 72 | 121 | 124 | 134 | 125 |
| ae11.bbr01.tl01.atl01.networklayer.com - 0 | 72 | 72 | 116 | 122 | 131 | 123 |
| ae7.bbr02.tl01.atl01.networklayer.com - 0 | 72 | 72 | 119 | 123 | 132 | 123 |
| ae0.bbr02.tm01.mia01.networklayer.com - 0 | 72 | 72 | 124 | 126 | 137 | 125 |
| ae0.bbr01.eq01.sao02.networklayer.com - 0 | 72 | 72 | 243 | 247 | 285 | 246 |
| ae5.dar01.sao01.networklayer.com - 0 | 72 | 72 | 248 | 251 | 288 | 249 |
| po1.fcr01a.sao01.networklayer.com - 0 | 72 | 72 | 246 | 249 | 287 | 251 |
| 36.84.39a9.ip4.static.sl-reverse.com - 0 | 72 | 72 | 248 | 251 | 287 | 248 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Last edited by notorio#1943 on Sep 9, 2016, 8:21:26 PM
im having the same issue

Texas and Washington have better latency than São Paulo at the moment -.-'

VISITE MEU DEVIANTART: http://nanicow.deviantart.com/
Hey guys! Sorry again that I missed the packet loss issue, but the additional posts to this thread also have the latency spike that I did manage to mention in my initial post. That seems to be the source of some problems for multiple users. I don't KNOW what is going on. However, the problem seems to exist on the 'embratel' network.

At this point, there exists too many folks with similar problems to ignore the similarity.

I don't know a lot about this embratel company. It was suggested they are having problems because of the Paralympic games being around. I cant confirm this, but if it is a known issue in the area, I'd be interested in details.
"I would have listened... I would have understood!" - Scion

Have you removed Asus ROG/GameFirst yet?
I don't understand what you guys said about the packet loss. Is the packet loss you are refering to a problem with me only or also on the embratel thingy and everyone shows the same in the test? Because i don't have any packet loss at all on any tests or any games. It shows 0% on everything. I am only having problems with the path of exile server.

EDIT: Ohh nvm, i am retarded. The test you guys are talking about is the one provided from the OP on the reddit post, which isn't me. I just commented on that post and provided it to you guys to check.

Still having problems today btw. More than a full day ;(
Last edited by pedrofell#2812 on Sep 10, 2016, 9:13:39 AM

Report Forum Post

Report Account:

Report Type

Additional Info